In today's episode of Caffeinated CX we talk about the Laws of Referability as popularized by Dan Sullivan of Strategic Coach (I believe...).
These laws are:
Wow. Those are like the best things to do with customer service as well. Let's talk about that.
Links:
The LinkTree: https://linktr.ee/caffcx The Book: https://www.amazon.com/Blue-Collar-Call-Center-Conversational/dp/B0BF2HCKHS/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1663170034&sr=8-3
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