In this episode I discuss the impacts of customer experience in business with guest Michael Gansl of Voice of Reason Consulting. We review some stats and how a better customer experience can benefit businesses. And practices that can hurt a business.

CX article Top Customer Experience Statistics You Need to Know in 2023

Chad Eaves - Eaves Communications

• www.eavescommunications.com

• https://www.linkedin.com/in/chadeaves

Michael Gansl - Voice of Reason Consulting

• https://www.voiceofreasonconsulting.com

• https://www.linkedin.com/in/michaelgansl

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