Join us in this episode as we explore the innovations of cloud computing and Software as a Service (SaaS) with Mike Glock, CEO of Unifii. Mike brings a wealth of experience in management consulting, enterprise IT leadership, and entrepreneurship, offering unique insights into the transformative impact of cloud-based enterprise service management.

Key Takeaways:

  • Unifii's Origin Story: Mike discusses founding Unifii to revolutionise enterprise service management consulting using cloud and SaaS technologies.
  • Barclays ServiceNow Insights: Lessons from Barclays' ServiceNow implementation, focusing on change management, governance, compliance, and balanced platform customisation.
  • Unifii's Distinction: Unifii's differentiation lies in its client-focused approach, consistent delivery, and deep expertise in ServiceNow.
  • Service Management's Evolution: A look at the future of service management platforms like ServiceNow, especially their use of AI and ML.
  • AI in Financial Services: Mike examines the challenges of AI implementation in regulated sectors like finance, with a focus on compliance and innovation.
  • Modernising IT Operations: Mike offers advice on updating IT and service management, emphasizing clear goals, stakeholder involvement, and expert partnership.

For an in-depth look at Mike Glock's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/unifii-pioneering-cloud-and-saas-to-transform-enterprise-service-management

  • Find out more about https://www.unifii.co.uk/⁠

  • Connect with https://www.linkedin.com/in/mike-glock-2956435/

  • Connect with Tim Bond, Host & Founder of Techpros.io: https://www.linkedin.com/in/tngbond/

Don't miss the opportunity to gain deeper insights in Modernising IT Operations in our upcoming Thought Leadership Roundtables series. Stay tuned for more information and register your interest to be part of this enlightening discussion.

https://techprosio.foleon.com/techpros-virtual-events/event-brief/modernising-it-operations-in-bfsi

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