It’s a cliché at this point to note the silver linings of COVID-19…

But if you’re in the claims management space, there is one upside that is hard to deny:

Employers are finally understanding why mental health matters — both for their bottom line and their concern for employee well-being.

Today’s guest, Terry Smith, First Vice President at American Benefits Consulting, is one of the pioneers of the Modified Duty and Return-to-Work movements. He joins the show to discuss the evolution of employer attitudes towards mental health.

In this episode, we discuss:

• The history of return-to-work programs
• How to approach modified duty with empathy and understanding
• The difficulties faced by employees when it comes to behavioral health treatment

Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.

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