Would you rather have somebody working for you who is really skilled in one area or acceptable in a number of different areas? Beyond that, what are the long-term benefits, both from a cost perspective, but also in terms of customer retention and team culture, of having specialists and generalists on your team?

On this episode of Beyond the Claim, we talk with Pat Hildt. Pat, the Regional Claim Manager for the US, Canada, & Global Operations of Uber, had a lot to say about how she’s building her team to stay competitive, nimble, and efficient, and the role that specialists and generalists play in that hiring.

We talked all about:

• Why she thinks talent is an innate capability in someone, and how to nurture and grow that talent
• Why COVID has set the talent pool up for failure, and what you can do about it
• Why you should look for middle ground, rather than embrace extremes
• Why employees are burning out, and how you can slow that rate of burnout

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