In this episode of Startup Climb, we have Nicholas, CEO and Co-Founder, Outside. On the podcast, we discuss qualities to look for in an investor, managing customer reviews, and how to build on traction.

To find out more about Outside:

https://www.outsideapp.co/

Disclaimer:

Any views/opinions made by the guest is the guest's opinion. It does not represent the views/opinions of the host or the podcast. The podcast is not intended to constitute or be relied upon as professional advice. You should consult a qualified professional for any professional advice.

Timestamp:

00:35 Introduction to Outside.

02:30 How long into starting Outside before you make your first hire and what was the function that you hire for?

03:53 What were the qualities that you look for in your first hire?

06:00 How do you handle conflicts that might arise due to differing opinions?

09:15 How do you prioritize resource allocation?

11:10 Would venture capital funding be something that you consider in the future?

12:40 What do you look for in an investor?

14:30 What will be a quality that you prioritize in an investor?

17:15 What was COVID's impact on the business?

20:00 How do you ensure the security and safety of the orders on the app?

22:00 How do you handle mitigate bad reviews?

23:45 How do you build on traction?

25:15 How to handle potential user dropoff after the promotion period?

27:00 How do you prevent users from being on multiple apps and incentivize them to be on your app?

29:00 Do you view gamification as a unique selling point?

30:30 Do you have any plans to expand overseas?

32:00 Will you be concerned about bigger players coming into the market?

36:00 How would you envision Outside to grow?

37:00 What was the biggest learning from your journey thus far as an entrepreneur?

39:00 How to work with friends?

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