In the first of this two-part episode, I interviewed Jeff Kober, a writer, columnist, public speaker, and a former Disney Cast Member. Jeff shares his earliest Disney memory and lots of fascinating stories about his time as a Cast Member working with the Disney Institute and how his time there helped elevate guest practices still used to this day.

This episode is a must-listen for anyone who wants to learn some great Disney history and how businesses can take a "Disney approach" to their customer service.

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Check out Jeff Kober's Links here!Disney At Play

Disney At Work