Key Takeaways:

Your internal processes can support relationships your organization has with:

• New ways to serve those you’re currently serving or new people you could be serving (or a combination of the two).

• Deeper relationships with those you’re currently serving.

• Effective relationships with external stakeholders.

Your internal processes can create opportunities for operational excellence:

• Improve your current processes by reducing costs and increasing speed and quality results.

• Fully use your assets.

• Manage capacity.

Remember that internal processes are the foundation required to support and achieve the objectives you’ve set in the beneficiary/stakeholder and stewardship perspectives of the strategy map.

Resources

The Organized Money: How to Start Getting Organized for the New Year