I spoke to Matt Cronin, founding partner of House of Kaizen, a consultancy that works with publishers on their subscription and recurring revenue products. Among the topics we covered:

• fixing misaligned incentives in publishing
• whether peak subscription exists
• subscriptions as a force function to be customer centric
• what publishers should and shouldn’t learn from the success of The New York Times
• The struggles of many streaming services
• what publishers can learn from subscription companies outside media