In this episode of the Speaking Consulting Network podcast, host Kevin Henry speaks with Sophia Dunkley, a seasoned dental consultant with more than 25 years of experience in the industry. They discuss the importance of case acceptance in dental practices, strategies for improving patient retention, and the significance of optimizing team roles for efficiency. Sophia shares insights on common mistakes made in case acceptance, the importance of financial conversations, and how to better prepare team members for their roles. The conversation emphasizes the need for continuous training and the value of understanding patient needs and objections.Learn more about Sophia at https://thepracticenavigator.com