I speak with Derrick Omondi, Contact Centre Operations Manager & Adviser in Nairobi, Kenya. We talk about his work in improving culture through his different initiatives and issues around diversity and inclusion

I enjoyed speaking with Derrick as it opened my eyes to the initiatives that are happening outside of Europe and the US. It’s great to hear how his work makes a real impact, and it’s reaffirming to hear that his challenges and ways to success are similar.