Emerson dives into 5 ways you can reduce your customer service emails and even drops a little nugget that we'll call the McShipping Secret.

Focusing on a tool in each category you can reduce your CX tickets by up to 50% or more!

1. Address Validation - Address Validator Plus
2. Post purchase order editing - Orderify
3. FAQ or Knowledge base Section - Gorgias or Helpscout
4. Automating Returns and Exchanges process - CREW by Corso
5. Shipping protection/insurance - Green Shipping Protection by Corso
6. Tracking page with updates - Malomo or Wonderment

If you have any thoughts on this topic, or if we missed any amazing apps, let us know on LinkedIn:

Russell Steed

Emerson Hammer