In this episode with Rob Volpe, we got very practical about how to become more empathetic.
Rob is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. As CEO of Ignite 360, he leads a team of insights, strategy, and creative professionals serving the world’s leading brands across a range of industries. He is the author of Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time, which I absolutely recommend to every human being I encounter.
As a thought leader in the role of empathy in marketing and the workplace, he is a contributor to Entrepreneur’s Leadership Network and frequently speaks on the topic at conferences, corporations, colleges, podcasts and with the media.
He is a graduate of Syracuse University’s S.I. Newhouse School of Public Communications and lives in San Francisco with his husband and 3 cats.
Empathy is a skill that requires practice and Rob offered practical steps each of us can take in every encounter to become a little more empathetic.
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Suspend your judgement
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Listen actively
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Ask great questions
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Integrate knowledge through understanding
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Use solution imagination
Listen to the episode and, most importantly, pick up a copy of the book to understand what each of these steps means.
To learn more about Rob
To order a copy of his book
To learn more about his company Ignite 360