In this episode, David talks about customer satisfaction. He shares why in these tough times it is more important than ever. Covering why not focusing on customer service is leading to lost productivity, losing you customers, and costing you an astonishing amount of money. Before, diving in and explaining how any business can get it right.
KEY TAKEAWAYS

  • Customer satisfaction matters regardless of the type of service or product you provide.
  • People cannot afford to waste money or to be let down.
  • If things do go wrong, keep the customer informed and be honest.
  • Service can be a vital differentiator. It can make you stand out positively from your competitors.
  • If you provide good service people will stay loyal to you and trust you enough to recommend you to others.
  • It is essential to look after your staff. The happier they are, the better they will serve your customers.
  • People are actively looking for businesses that do good in the world.
  • If you do not provide good customer service, you will be viewed as unethical and lose business that way too.

BEST MOMENTS‘Now is when the good service that your organization provides really begins to have an impact‘Increasing number of customers who are willing to pay for excellent service and a reducing number of customers who are interested in no-frills.’‘UK PLC is losing 28 billion pounds per year through lost productivity caused by poor service.’‘Customer service actually ranks as the ethical factor that influences customers' choices’EPISODE RESOURCEShttps://www.instituteofcustomerservice.com/product/ukcsi-jan-2021/
ABOUT THE SHOWPeople with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOSTDavid Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDITPenny Roberts - https://www.instagram.com/penpennypencils
CONTACT METHODSLinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
Instagram - https://www.instagram.com/davidcroberts_/
Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

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