Damp Sam continues to share his thoughts on Barnsley councils new initiative to action mould complaints within 24 hours in this episode of The Damp Show. Hear Barnsley Chronicles take on how Berneslai homes prepare to tackle damp and mould issues and discover what systems are being put in place to keep tenants safe.

KEY TAKEAWAYS

• Barnsley council have set up a process for mould complaints to be replied to within 24 hours. This will occur once an inspection order has been completed and the category of the damp issue has been determined.
• Berneslai homes have set up a tracker report on damp and mould cases as part of the compliance dashboard to be updated monthly. This will help to ensure no mould complaints are missed when tenants move properties.
• Gaining access to tenant properties has always been an issue for Barnsley council. This will need to be addressed if mould, condensation and rising damp problems are to be fixed.

BEST MOMENTS

“Once a complaint is raised it will be replied to within 24 hours when an inspection order has been completed.”

“Not every complaint will be dealt with within 24 hours, only category one issues will be prioritised.”

“The tracker report is about putting systems in place so that no mould complaint can fall through the net and be missed.”

VALUABLE RESOURCES

https://www.bbc.co.uk/news/uk-england-south-yorkshire-64163603

ABOUT THE HOST
Simon Cooper AKA Damp Sam is a time served plasterer since 1983 and has a HNC in building management. He is the director of 3 Ltd companies and a PCA qualified Damp and structural waterproofing surveyor. He also owns a portfolio of properties that he renovated over the years.

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