Finding the right software setup for your business can be...a rollercoaster ride. If you're the type of person who reads all the reviews and comparisons online and is none the wiser after half a day of research, this is for you. I'm sharing my experience with a recent software hiccup and the questions you can ask yourself beforehand to avoid an excessive adjustments.

Ideas discussed in the episode:

• Getting clear on the experience you want your customers to have AND your business needs is key for making an informed choice for software
• Also: Getting clear on the software requirements for your service is also key in making this process frictionless
• Pro-tip for customer service chats: "talk to human" sometimes works and puts you through to a person
• New knowledge = might require re-adjustments in your business (as annoying as it is)
• When scalability of your business relies on a person and their attention span and work hours that creates a lot friction in your business
• Being intentional with your spend is key when looking for software

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