"How the DIKW model (and a new app integration!) can help you manage SLA data better" Discover how on this episode of Appfire presents: The BEST ITSM Show by Appfire. Emily Peet-Lukes chats with Gorka Puente about how using the DIKW model as well as a new integration of Time to SLA and Dashboard Hub can help you make better decisions around managing your data.

About the Author

Gorka Puente is the Principal Product Manager of BI/Reporting at Appfire

About the Show: The BEST ITSM Show by Appfire brings you expert insights for IT service delivery, so your employees and customers have what they need to succeed. Get the right tech and tips for the right job at hand. Look like you’ve come from the future with all your new ITSM smarts. Every episode is a brisk 10 minutes—less time than it takes to provision a laptop or troubleshoot a tech support issue.