In this episode, 12Kyle discusses the decline of customer service in the post-pandemic era. He shares personal examples of poor customer service, including incorrect orders and unhelpful phone representatives. He also explores the expectations and frustrations of tipping, as well as the impact of social media influencers on businesses. 12Kyle concludes by emphasizing the importance of treating every customer well and the power of the black dollar.Chapters00:00 - Introduction: The Decline of Customer Service00:28 - Customer Service in the Post-Pandemic Era01:26 - Expectations in a Business Transaction03:21 - The Importance of Getting Orders Correct04:21 - The Frustration of Incorrect Orders05:20 - The Impact of Short Staffing on Customer Service06:15 - Different Expectations for Different Restaurants07:31 - The Myth of 'The Customer is Always Right'08:00 - The Importance of Understanding Your Bill09:26 - The Dangers of Arguing with Customer Service10:25 - The Dilemma of Tipping12:21 - To Tip or Not to Tip for Takeout Orders14:04 - A Disappointing Dining Experience19:29 - The Impact of Bad Reviews on Businesses21:07 - The Importance of Treating Every Customer Well25:25 - Dealing with Language Barriers in Customer Service28:50 - A Disappointing Experience with Fashion Snob37:07 - The Disappearance of Fashion Snob46:03 - The Power of the Black Dollar49:22 - ConclusionAUDIOhttps://linktr.ee/12kyleYOUTUBEhttps://youtu.be/44G4FEgHYuo