Conflict Managed: Recent Episodes
Merry Brown
Conflict Managed is a podcast about toxic workplaces and how to fix them. Listen to stories of dysfunction and triumph from different walks of life and professions. Join us on the journey as we talk about the good, bad, and ugly of our work environments and discuss a vision for the future of human-centered workplaces where people are not only treated with dignity and respect but encouraged to be their brilliant selves. Managing Conflict is not magic, though it takes intentional and sustained planning for health to win over chaos in any environment. Conflict is normal and expected. Let’s deal with it.
This week on Conflict Managed we welcome Ron Camacho. Together we explore:
- Mentorship opportunities
- Building your reputation
- The benefits of coaching for career insight, knowledge, and development
- When you have a ‘difficult’ co-worker
- Standards and flexibility
- Building trust
- Put yourself in their shoes
- Admitting mistakes
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Ron Camacho is an accomplished law enforcement executive with more than 30 years of service, including 17 years in senior leadership roles. He retired in 2013 as Patrol Operations Captain with the York City (PA) Police Department, where he commanded over ninety officers and detectives and oversaw critical operational functions.
Following retirement, Chief Camacho served internationally as a police advisor in Afghanistan and later as the in-country Deputy Program Manager on a U.S. State Department training contract in Mexico. In that role, he supervised more than thirty retired American law enforcement professionals tasked with strengthening policing capabilities at the local, state, and federal levels.
In 2023, his prior department’s innovative leadership received national recognition. He was named one of Police Magazine’s Innovative Law Enforcement Leaders for pioneering an officer wellness program, and the department was featured in Police Chief Magazine for its Citizen Advisory Committee initiative. These efforts reflected his commitment to transparency, operational excellence, and a service-oriented culture that builds public trust.
A graduate of the FBI National Academy (239th Session), Dr. Camacho holds a Doctorate and a Master’s degree in Criminal Justice. A nationally published author and sought-after speaker, he focuses on leadership development, mentorship, and emotional intelligence. He was sworn in as Chief of the North Charleston Police Department in December 2024. He is the author of the upcoming book (January 2027) Bringing Ego to the Forefront: The First Steps Towards Ego-Free Leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Patty Azzarello. Together we explore:
- Learning to deal with scary problems
- How to have everything you want (just not all at the same time)
- What you get when you ask for help
- Networking for introverts
- Resilience in the face of bullying and bad treatment
- The conflict, questions, and issues are present at work. Are you listening?
- Is the negative behavior you’re experiencing annoying or is it dangerous?
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
At 35, Patty Azzarello was the most qualified candidate for a job running a $1 billion software business. But she didn't apply. She had already decided - quietly, without anyone asking her to - that she wasn't ready. When a mentor showed her the list of male candidates who had applied without hesitation, most of them less experienced, none of them were more qualified. That moment didn't just change her mind about that job. It changed how Patty understood everything she'd done up to that point.
Self-disqualification is one of the least discussed and most damaging forces in women's careers. Not the glass ceiling - the glass floor women build under themselves before anyone else gets the chance. Patty has spent her career studying it, living it, and now she's written the book on it.
Why Is SHE Still Here? is Patty Azzarello’s memoir of being the youngest GM at Hewlett-Packard at 33, running a $1B software business at 35 and becoming a CEO at 38 - while navigating sexism, imposter syndrome, and the relentless internal voice telling her she didn't belong in the room. It's not a polished success story. It's an honest account of every time Patty nearly got in her own way, and the unglamorous moves that got her through anyway.
Patty has spoken to audiences of over 10,000 at Intel, Oracle, Microsoft and P&G. She is the author of two previous bestsellers, RISE (Random House) and MOVE (Wiley). She isn't a motivational speaker - she's a former operator who has been in the rooms most people only read about, and she's refreshingly honest about what it actually took to stay in them.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast
This week on Conflict Managed we welcome Benjamin Chen. Together we explore:
- Generosity of communication
- Developing your stillness muscle
- Do you have two minutes?
- Benjamin’s new book, Lessons from the Mat: The 12 Martial Arts Principles that Will Help You Succeed in Business and in Life
- Leaving your ego on the shelf to develop an excellent team
- How to get to truth-telling quickly
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Benjamin Chen is a serial entrepreneur, supply chain expert, and black belt in Tae Kwon Do, Hapkido and Brazilian Jiu Jitsu. He has successfully built businesses across industrial, enterprise software, cloud, and consumer internet sectors. He's sat on the boards and senior management teams of 4 companies that have gone public in the U.S.; raised $500+M of investment capital; and helped lead M&A processes across 30 transactions. His from-scratch lighting and controls business generated $250+M in revenue in its first six years. He's also a professor at Freedom Jiu Jitsu in Carlsbad, CA. His new book is Lessons from the Mat: The 12 Martial Arts Principles that Will Help You Succeed in Business and in Life. Learn more at FromtheMatAcademy.com.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast
This week on Conflict Managed we welcome Hanna Hasl-Kelchner. Together we explore:
- How is collaboration rewarded?
- What should be happening vs. what is happening
- Getting at discretionary effort
- Meeting reasonable expectations
- The unwritten rules at work
- Developing and maintaining trust at work
- The need for management training
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Hanna Hasl-Kelchner’s a no-nonsense workplace fairness strategist and the award-winning author of 'Seeking Fairness at Work - Cracking the New Code of Greater Employee Engagement, Retention & Satisfaction.' Her straight talk and practical tools have helped organizations from startups to S&P 500 companies tackle the messy realities beneath the surface of employee engagement and retention.
Hanna works at the intersection of leadership, organizational psychology, and legal insight, which gives her a unique ability to cut through both jargon and wishful thinking. Her recent book, recognized by multiple major awards, unpacks how fairness expectations silently shape workplace culture and offers actionable steps for leaders navigating burnout and generational shifts. Hanna’s experience, including advising the White House and teaching top MBA programs, means she brings both real-world stories and research-backed frameworks to the table.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast
This week on Conflict Managed we welcome Celeste Warren. Together we explore:
- Looking out for colleagues
- When to speak up and why
- Setting expectations in ‘after hours’ events
- When there’s a problem or conflict at work: are you losing sleep over it? Are they?
- Resilience and the ability to articulate issues and problems
- Expecting failure and mistakes on the path to success
- Celeste’s new book, The Truth about Equity: What It Really Is, What It Isn’t and Why Everyone Wins When We Get It Right
- The power of equity in conflict management
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Celeste Warren is a visionary leader who had an impressive 28-year tenure at a global Fortune 100 company, where she rose to the esteemed position of Vice President and Chief Diversity & Inclusion Officer. During her decade-long leadership of the Global Diversity and Inclusion Center of Excellence, Celeste implemented groundbreaking initiatives that fostered a culture of inclusivity and equity, setting new standards in the industry.
After her retirement, Celeste founded Celeste Warren Consulting, LLC, where she passionately continues her mission to reshape the landscape of diversity and inclusion. Her consulting services empower organizations to create fair and equitable opportunities for all, driving meaningful change and enhancing workplace culture.
In addition to her consulting work, Celeste, alongside her two children, established Destination STEM, Inc., a nonprofit organization dedicated to providing vital resources and support to students of color and those in need pursuing degrees in science, technology, engineering, and mathematics (STEM).Throughout her illustrious career, Celeste has championed diversity, equity, and inclusion on a global scale, elevating the importance of understanding diverse cultures, perspectives, and beliefs within corporate strategies. Her visionary approach not only reshaped internal culture but also influenced the broader business landscape, empowering organizations worldwide to embrace inclusivity as a cornerstone of success.
She has recently published her second book entitled “The Truth About Equity, What It Really Is, What It Isn’t and Why Everyone Wins When We Get It Right.”
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast
This week on Conflict Managed we welcome Kevin Rice. Together we explore:
- Crash course in running a business
- Doing a temperature check
- Yeilding to colleagues’ strengths
- Developing and building trust
- Great executive coaching
- The CEOs & ABCs podcast
- Being intentionally present
- Practicing how to have difficult conversations
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Kevin Rice is a founder and leadership advisor who knows firsthand how much intentional planning and sustained effort it takes to create healthy, genuinely human-centered workplaces. He grew Hathway from $0 to $42M in revenue, leading more than 200 people before the company was acquired. At Bounteous, he led growth efforts for a 5,000-person global team, deepening his understanding of scaling not just processes, but the cultures and leadership systems that actually allow people to thrive, even under real pressure.
What makes Kevin’s insight rare is that he’s lived through high-stakes conflict and culture-building, all while navigating a major personal transition to single parenthood at the peak of a hypergrowth phase. He now advises AI-driven companies and hosts the CEOs & ABCs podcast, where thousands of professionals tune in to hear about leadership, emotional intelligence, and building workplaces that don’t drain the very people you rely on.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Gavin McMahon. Together we explore:
- Is this a technology problem or a people issue?
- Formal vs. informal practices (how it should work vs. how it does work)
- Boiling down business to the most basic parts
- Leadership storytelling: leadership – the choices I make; storytelling – the amplification of those choices through stories
- Developing collective good habits (culture) through storytelling
- Building story narratives (showing), instead of telling
- ‘Why it’s good’ meetings
- What’s better this week than next week? Improvement by inches.
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Gavin McMahon builds things. Once, it was submarines, sports cars, and steel plants—big, complex systems built on logic and precise plans. But plans have a funny way of falling apart when people get involved.
As Gavin tried to figure out why, one truth became clear: People don’t move without a story. Business is more than just strategy and execution—it is persuasion and inspiration too. So he switched gears, traded engineering for business, and earned an MBA in Innovation, Strategy & Information Technology from the Institute Theseus in France.
Today, as CEO and co-founder of fassforward, he helps companies shape strategy, leadership, and culture through storytelling. Over the years, he’s worked with some of the world’s biggest brands and learned that even the best ideas will go nowhere if they aren’t told well. Now, he’s written a book about it, Story Business: Why Stories Rule the World and How They Can Reinvent Your Business.
In Story Business, Gavin McMahon takes you on a journey from ancient cave paintings to billion-dollar tech unicorns, revealing how storytelling is a powerful—and undervalued—tool for driving business success.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Andre W. Thornton. Together we explore:
- The gift of asking questions
- Thinking through failure, and what it means
- The 1440 method
- What does your average perfect day look like?
- O.S.E.ing
- In conflict, there is always something to learn from the other person
- People are likely to listen when they’ve heard
- Leadership question: Why would someone volunteer to follow you?
- Leaning into conflict to strengthen relationships
- Andre’s new book, Disrupted
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Andre W. Thornton is the founder and CEO of Whitman Consulting, one of the top ten leadership-development firms in the US, which helps organizations grow their people faster than their challenges.
A former engineering director at Lockheed Martin, Andre spent sixteen years leading teams on advanced aircraft programs and capturing over $1 billion in new business before discovering his true calling: developing leaders.
His book, Disrupted, introduces the two stabilizers and seven accelerators that turn chaos into growth—a framework drawn from neuroscience, engineering, and two decades of coaching experience.
Andre helps executives and teams raise their baseline, shorten recovery, and lead with clarity in times of change. He lives in Maryland with his wife, Myesha, and their two children.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Michelle Hamilton. Together we explore:
- What does it mean to be creative? And why is creativity important?
- How to help people process and thrive with the extreme fast pace of change today
- Holding ‘what’s in it for you?’ conversations at work about AI technologies
- Seeing new technology as a great opportunity for intergenerational dialogue and collaboration
- Valuing and listening to colleagues
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
After three decades leading major transformations, Michelle Hamilton started two AI companies to close that adoption gap. That work led her to AnswerRocket, an enterprise AI firm, who recruited her to build a new global division focused on practical AI adoption and change management. Michelle’s stance is clear: measurable business outcomes only happen when leadership bridges the gulf between innovation and everyday execution.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast #AI
This week on Conflict Managed we welcome Artem Koren. Together we explore:
- The communication skills leaders will need now and into the future
- The impact of AI on work, learning, and human connection
- Technology, isolation, and the growing challenge of workplace loneliness
- How strong microcultures shape and strengthen organizational culture
- Why drive and initiative matter in effective leadership
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration.
Artem Koren is the Co-Founder and Chief Product Officer of Sembly AI, where he is building a new category of meeting intelligence and enablement technology for professional services teams. With a background spanning systems engineering, enterprise consulting, and product leadership, Artem combines deep technical expertise with a strong understanding of how organizations operate—transforming everyday business conversations into structured insights that drive revenue, delivery, and decision-making.
Sembly, which Artem co-founded in 2019, leverages advanced natural language understanding to turn meetings into a source of operational intelligence—powering sales enablement, improving client delivery workflows, and helping teams capture and act on critical business information at scale.
Artem is passionate about using AI to augment human potential, enabling teams to work smarter, collaborate more effectively, and unlock value hidden within their day-to-day interactions. His work sits at the intersection of AI, enterprise productivity, and the future of knowledge work—pushing beyond simple automation toward systems that actively support how organizations sell, deliver, and grow.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast #AI
This week on Conflict Managed we welcome Masha Rusanov. Together we explore:
Identifying your default conflict pattern
What happens when you break your usual conflict script
Listening to the body’s “yes” and “no” signals in difficult conversations
Limiting beliefs that keep conflict cycles going
Finding alignment with colleagues, even in disagreement
The conflict is the enemy, not the people: uniting against the issue
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Masha Rusanov is a conflict resolution expert, coach, and creator of the Exhale-Explore-Engage method. Drawing on Internal Family Systems, somatic psychology, and conflict theory, she helps people break free from legacy patterns to live with integrity.
Masha’s new book, Repatterned: How to Transform Your Conflict Defaults and Reclaim Your Life, introduces a practical three-step framework for interrupting automatic conflict reactions and responding with clarity instead of conditioning. Blending neuroscience, psychology, and real-life stories, Repatterned shows readers how to pause, recognize learned patterns, and choose responses aligned with their values.
Masha lives in California with her husband and their blended constellation of children.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast #Ombuds
This week on Conflict Managed we welcome Laura Kriska. Together we explore:
- Seeing and breaking down silos at work
- Asking: What are we actually trying to achieve together?
- The power of superordinate goals
- The four stages of trust
- Turning colleagues into trusted colleagues
- We-building instead of division
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Laura Kriska is a Harvard Business Review contributor, TEDx speaker, and the author of three books on trust, culture, and collaboration, including The Business of WE, The Accidental Office Lady, and her newest work, focused on practical trust-building in today’s organizations. Her article in Harvard Business Review, published in November 2024, was recently selected for a special edition to be released in May 2026.
Her career began at age 22 as the first American woman to work in Honda Motor Company’s Tokyo headquarters, an experience that launched a 30+ year career helping global teams, leaders, and organizations close the “us vs. them” gaps that quietly erode performance, culture, and results.
At a time when workplaces feel more divided than ever—across culture, politics, generations, functions, hybrid vs. in-office, and identity—Laura works with organizations worldwide on what actually creates change. Her approach goes beyond slogans, focusing instead on research-backed, practical actions that measurably build trust. Her work has been featured in Harvard Business Review and highlighted by platforms such as Seth Godin’s ChangeThis.
Laura’s life’s work centers on inspiring what she calls a “WE-building revolution,” moving people beyond awareness into meaningful action that narrows the gaps holding teams and communities back.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Shalin Desai. Together we explore:
- Trying to escape vs. learning the skills to navigate difficult situations
- Learning and practicing The Art of Living breathing
- What is within our control
- Training your mind
- The role of emotions at work
- The connection between breath and emotions
- Emotional regulation: how?
- Taking the mental “trash” out regularly
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Shalin Desai is the Director of Programs for the Art of Living Foundation, one of the world’s largest nonprofit organizations, whose initiatives have positively impacted over 500 million people across 180+ countries. With more than 25 years of experience teaching breathwork and meditation, Shalin is known for integrating ancient wisdom with modern leadership and well-being practices. He also serves as Chief Revenue Officer of Sri Sri Tattva, a global wellness brand offering natural and Ayurvedic products that promote holistic health through a blend of tradition and science.
For over 15 years, Shalin has designed and delivered corporate leadership and wellness programs for organizations including Microsoft, Dell, Boston Consulting Group, Accenture, Salesforce, Eli Lilly and Company, and Merck & Co. His work helps leaders and teams manage stress, build resilience, and cultivate mental clarity while reconnecting with a deeper sense of purpose.
Shalin is known for his Intuitive Life Scan, a breakthrough approach in which trained guides provide unbiased insights into an individual’s current situation. A highly engaging speaker known for his relatable storytelling and humor, Shalin inspires audiences with practical techniques they can apply immediately to improve focus, leadership, and overall well-being.
Shalin holds a degree in Supply Chain Management from the State University of New York and lives in Indianapolis with his wife and two children.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Derek T. Smith. Together we explore:
- Harassment and discrimination at work
- Impact vs. intent
- Holding real conversations before problems escalate
- Smart people learn from their own mistakes. Geniuses learn from the mistakes of others
- Let people talk. Let people know you are available.
- When to reach out to a lawyer
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Derek Smith is a nationally recognized employment attorney and founder of the Derek Smith Law Group, with nearly 30 years of experience fighting for victims of workplace sexual harassment and discrimination. Since 1995, Derek and his firm have secured over $400 million in compensation for clients across offices in New York, Philadelphia, New Jersey, California, and Florida. He holds the record for the largest emotional distress jury verdict ever upheld on appeal in an employment discrimination case in the United States. Known for his compassionate yet tenacious approach, Derek has represented everyone from blue-collar workers to world-famous celebrities, making him one of the most formidable voices in workplace justice today.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Lucy Standing. Together we explore:
- Internal and external networking
- Her new book, Age Against the Machine: New Rules for Working in an Ageist World
- Continuing career conversations at work
- Agism at work
- Assume good intent, then have the conversation anyway
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Lucy Standing is a Chartered Psychologist, founder of Brave Starts, and Vice Chair of the Association for Business Psychology. She was previously Global Head of Recruitment in the Investment Bank and Strategy Consulting sectors across JP Morgan and LEK consulting.
Lucy is co-author of Age Against the Machine, a book that argues the talent shortage gripping British business isn't a talent problem - it's a filtering problem. The most experienced, emotionally intelligent, highest-performing workers in the room are being screened out - by algorithms, by assumptions, and by hiring systems built for a workforce that no longer exists.
Lucy has spoken in the UK Parliament on this issue, contributed research to the OECD on ageing and employment policy, and writes a regular careers column for The Daily Telegraph. As founder of Brave Starts CIC - a career development community of over 2,000 people navigating midlife work transitions - she isn't just making a theoretical argument. She has thousands of real stories to back it up.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Mauricio “Reese” Ramos. Together we explore:
- What an organizational ombuds is and does
- Different conflict styles at work
- Being present with others when they are struggling
- Why does this matter so much to you?
- What’s holding you back from acting?
- The Ombuds Academy
- Learning: knowledge or wisdom?
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Mauricio “Reese” Ramos is a nationally recognized organizational ombuds and conflict management expert with more than 25 years of experience helping individuals and organizations navigate complex workplace challenges. He currently serves as the inaugural University Ombuds at Virginia Tech, where he designed and leads a university-wide office supporting faculty, staff, and students through confidential, impartial, and informal conflict resolution services. He is also the founder of Ombuds Academy, committed to training the next generation of Ombuds to confidently navigate complex workplace conflict and build healthier organizations.
Over the course of his Ombuds career, Reese has worked across academia, government, corporate, and nonprofit sectors—supporting more than 10,000 individuals and advising leadership on systemic workplace issues. He is a past President of the International Ombuds Association, a certified Organizational Ombuds Practitioner, and a frequent trainer and speaker on conflict management, communication, and leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Podcast #Ombuds
This week on Conflict Managed we welcome Norman Wolfe. Together we explore:
- The nature of work
- Is there a better way to design work?
- People are not “valuable assets”
- The universality of love
- Foundational needs we all have
- Training people not to grow (old thinking)
- The Living Organization framework
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Norman Wolfe is the Founder and CEO of Quantum Leaders, and the creator of The Living Organization®, a framework CEOs use to solve execution breakdowns and lead teams in complexity. His work fundamentally reframes why dysfunction sticks around, translating deep systems thinking into tools that help leaders move beyond toxic cultures and into workplaces built on dignity and co-ownership.
With over 40 years of leadership experience—including executive roles at Hewlett-Packard and running a $1.2B business unit—the stories Norman brings are filled with tested wisdom.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Bruce Mayhew. Together we explore:
- Getting your job done vs developing your career
- Constructing policies that encourage growth
- Creativity as a fundamental goal
- Evolving (instead of changing)
- What are we measuring (and why?)
- Figuring out how people can be their best vs fitting people into preexisting molds
- Bruce’s new book, The Path of the Inspired Leader
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Bruce Mayhew has a passion for helping his clients achieve their professional development goals. He is a corporate trainer, keynote speaker, and author who has spent more than two decades helping leaders and teams build empowering cultures that turn good intentions into everyday behaviors that build trust, engagement, and results. As president and founder of Toronto-based Bruce Mayhew Consulting, Bruce delivers practical, people-first and research-informed programs and keynotes covering Leadership and new-leader development, Difficult conversations, Generational differences / Generational dynamics, Time management, and Email etiquette.
A former Scotiabank leader, Bruce spent 11 years in roles spanning sales & marketing, corporate marketing, and cash management. Today, clients value Bruce for his clear frameworks, energizing delivery, and immediately usable tools. His training anchors custom solutions that match each organization’s culture, strategy, and goals.
In his debut leadership book, The Path of an Inspired Leader which launched in February 2026, Bruce distills years of practice into a practical, uplifting roadmap for leading with clarity, courage, and care—so people feel safe, proud of the work they do, and connected to why it matters.
Whether coaching one-to-one or engaging a ballroom, Bruce’s mission is constant: help leaders create the conditions where people flourish—and performance follows.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Navid Nazemian. Together we explore:
- If not now, when?
- Being prepared to meet your luck
- Navid’s book, Mastering Executive Transitions
- Trust at work
- Being seen, heard, and respected at work
- Taking time to understand what you and your colleagues find acceptable and unacceptable when dealing with conflict
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Navid Nazemian is an international bestselling author, executive coach, and keynote speaker helping leaders and founders navigate high-stakes transitions and scale their impact. Author of Mastering Executive Transitions, he has coached executives across five continents and appeared on 70+ podcasts. His work blends leadership, strategy, and personal growth, offering practical frameworks to build resilient teams, grow sustainably, and lead with clarity and confidence, supported by a global community of 40,000+ leaders.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Richmond Heath. Together we explore:
- TRE (Tension and Trauma Releasing Exercises)
- Shaking and trembling as a natural selfcare technique
- “Have you had your career defining moment yet?”
- How old is your nervous system? How is your nervous system responding in the moment?
- PQ: Physiological intelligence
- Being truly calm and relaxed vs. trying to clamp down and masking/pretending to be calm and relaxed
- Unfreezing and thawing the body to let your body unwind
- External conflict ends with the dawn of internal peace
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Richmond Heath is a pioneer in somatic stress recovery and the founder of TRE Australia, where he has spent over a decade teaching people how to access the body’s innate ability to release stress through a natural, often-overlooked reflex: shaking. His work with Tension and Trauma Releasing Exercises (TRE) offers a paradigm-shifting approach to wellbeing—one that helps calm the nervous system, ease chronic tension, and support emotional balance without the need for mental effort, storytelling, or structured routines. TRE is now used by individuals, athletes, and wellness professionals seeking practical, body-led tools for resilience and recovery.
Richmond’s understanding of the pressures people face isn’t theoretical. His own experiences with high-functioning anxiety, especially the strain of trying to meet unspoken expectations around what it means to “hold it together,” showed him how many men feel trapped by outdated ideas of strength. This personal insight fuels his work today, where he invites conversations about a different kind of masculinity—one that values embodied presence and connection over silent endurance. For men who find talk-based therapies uncomfortable or inaccessible, Richmond shows how simple body-based practices can offer a practical, private way to process stress and reconnect with themselves, making space for healthier relationships and a more balanced life.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Steven Puri. Together we explore:
- What flow states are and how and why to enter them
Work should be measured by effect, not location or time spent - Establishing your company culture
- Leadership is seeing what someone has to offer and creating the conditions for it to emerge
- How full do others perceive their glass to be (rather than how full it actually is)?
- Building space for creativity
Conflict Managed is available wherever you get your podcasts and on YouTube @ 3pconflictrestoration
Steven Puri is the Founder and CEO of The Sukha Company with the mission to help millions of people find their focus, achieve more and have a healthy work life.
Steven's career started as a newscaster/interviewer for the #1 youth news show in the DC/Baltimore market (on WTTG-TV) and then as a junior software engineer & Thomas J. Watson Scholar at IBM. After attending USC in Los Angeles, he began working in film production and produced computer-generated visual effects for 14 movies including Independence Day which won the Academy Award for Visual Effects.
Steven’s first tech company was Centropolis Effects that produced those CGI effects, and he eventually sold it to the German media conglomerate Das Werk when he was 28.
Steven then produced some indie films and eventually went studio-side to develop and produce live-action features as a VP of Development & Production at 20th Century Fox (running the Die Hard and Wolverine franchises) and an EVP at DreamWorks Pictures for Kurtzman-Orci Productions (Star Trek 11, Transformers 1&2, Eagle Eye, Transformers: Prime, et al.).
After Fox, Steven returned to building tech companies and had two failed start-ups before founding The Sukha Company - ‘sukha’ means ‘happiness from self-fulfillment’ in Sanskrit. The Sukha is a focus app that bundles all the tools necessary to enter into a Flow State and a have healthy, productive workday.
Steven now lives in Austin, TX.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Bud Caddell. Together we explore:
- The power of friendship at work
- Experimenting to find durable solutions
- Behavior changes at work
- Checking-in and repairing work relationships
- Foreground and background conversations
- Generations at work
- Developing a “culture contract”
- You get the workforce you think about/expect
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Described as “a craftsman of transformation,” Bud has dedicated his professional life to proving that change is always possible, even in the largest, most complex institutions on the planet.
Bud started his career as the Head of Technology at a venture-backed startup, and quickly found himself advising Fortune 500 executives on their technology and innovation efforts. But the barriers to change we saw across their organizations weren't technical. They were cultural and organizational. Inertia, politics, dysfunction, as well as plain fear, stopped good ideas from being explored or even heard. Meanwhile, traditional consultants saw change primarily as a communications exercise, and focused on grand plans, not the hard work of implementation.
In response, Bud became obsessed with the real mechanisms behind organizational change - the levers that actually provide new behaviors and shared conditions, and ultimately drive their adoption at scale. He founded NOBL in 2014 as an evidence-based and experimentation-forward approach to transformation, which has garnered truly remarkable results and attention for clients.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Ben Fox. Together we explore:
- Following fear or love?
- How to find the time to be curious
- Addressing financial concerns when leaving a job
- Ways you can start to change what you’re feeling at work
- Finding the next thing
- Shifting from ‘get me away from this’ to ‘this is what I want to move towards’
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Ben Fox is a career coach who helps senior software engineers break free from toxic jobs and build careers that feel meaningful, energizing, and aligned. Clients describe him as calm, grounding, and easy to open up to, yet also direct, honest, and unwavering in holding them accountable to the life they say they want.
A third-generation New Yorker, Ben blends emotional intelligence with no-nonsense clarity. He creates deeply relational partnerships, sharing his own experiences so clients feel supported by a real human, not a distant expert. Many say they can “hear his voice” long after sessions, reminding them of their capability, brilliance, and worth.
Ben lives in Brooklyn, loves the beach, body surfing, traveling, and is proudly connected to his NYC roots (including his 103-year-old Bronx grandmother). His work is fueled by a simple belief: when people realign their inner world, their outer world transforms.
Contact Ben to find out about his “What’s My Runway?” template, a framework for making data-driven, emotion-calming decisions about your next career step and for a free, 45-minute “What's My Runway” Strategy Session, for those ready to map out their timeline, financial runway, and first confident step toward leaving a toxic role.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed we welcome Dr. Kevin Foreman on our 200th episode! Together we explore:
- ‘Why not me?’ mentality
- Choosing to be unbothered
- Conflict is a byproduct of growth
- What’s your goal: Being right or getting results?
- Blocking/cancel culture impedes our ability to resolve conflict
- Conflict is an opportunity to construct
- Approaching life and business as a student
- Multigenerational environments: listen to our conversation for Dr. Foreman’s fantastic analogy about airports and luggage
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Dr. Kevin Foreman is a renaissance man who has devoted his life to changing lives. He is an influential pastor, successful church planter, bishop, success coach, in-demand speaker, author, philanthropist, and entrepreneur. Dr. Foreman is the founder and chancellor of Harvest Bible College.
Known as "The People's Bishop", Bishop Foreman loves to connect with people. Outside of “meet & greets” on campus & chats during live streams, social media is one of the best ways to connect with Bishop Foreman. You can find him at BishopForeman.com. Text “BISHOP” to 55498 to receive 10% off any of Bishop Foreman’s books and select items.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
🎙 This week on Conflict Managed we welcome Kae Kronthaler-Williams. Together we explore:
- Women in tech
- Maneuvering through the systems at work to advance your career
- The relief that happens when you see your options (instead of staying stuck)
- Finding a way to stay (when possible)
- Separating intent from impact
- Being comfortable holding uncomfortable conversations
- Removing the invisible work of women through sharing tangible positive impacts on business
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Kae Kronthaler-Williams is a global software marketing executive and passionate advocate for women’s advancement in the workplace. She uses her platform to confront bias, challenge toxic work cultures, and spark change through writing, public speaking, coaching, and nonprofit work. Her mission: ensure every woman is seen, supported, and empowered to lead. Because when barriers are removed for women, everyone benefits.
With sharp insight and unflinching honesty, her new book, Not Made For You , empowers women to advocate for themselves and each other, transforming silence into solidarity—and resistance into real, lasting change. It’s time to rewrite the story of who gets to lead, thrive, and succeed in tech.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
WomenInTech #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #Communication
This week on Conflict Managed we welcome Nikhil Raval. Join us as we explore:
- Escalation culture
- How to bridge generational divides
- Global Gen Z similarities and differences
- The personal impact of fantastic leadership
- Want engagement? Communicate goals and expectations, consistently recognize good work, and be transparent.
- Taking the time to become more self-aware
- Being mindful to overcome generational stereotypes
- Human connection at work in the age of AI
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Nikhil Raval is a leader, learning, and change expert who passionately believes the role of learning in its many forms is to lift the societies it serves. He believes that organizations that we work for also have the responsibility to serve society. At the intersection of these two forces lies leadership development, a pivotal element in driving meaningful change.
After a successful career in Financial Services for nearly a decade in the US, he forayed into Leadership Consulting and led as the MD and Board Member of Duke CE, India. He is the author of the bestselling book Target Gen Z: Understanding the Gen Z Mindset on Brands, Work-Life, Learning and More, released in 2021 and Generational Fusion: How to Master the Multi- Gen Workforce: Uniting Strengths Across Ages, released 2025. He is also the host of the popular podcast Working with Gen Z, which examines all facets of the Gen Z generation at the workplace, heard in over more than 60 countries. A multiple-time TEDx speaker and award-winning presenter, he continues to inspire leaders at every stage of their journey.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManaged #Podcast #GenZ #Leadership #MultigenerationalTeams
This week on Conflict Managed we welcome Heather Tinsley-Fix, Senior Advisor of Employer Engagement at AARP. Together we explore:
- Research showing the benefits of working with colleagues in different generations
- What are older workers concerned with?
- Practical ways to avoid falling prey to age stereotypes at work
- The impact of age discrimination on older workers
- The positive bottom-line effect of multigenerational teams and organizations
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Heather Tinsley-Fix is a thought leader and influencer working to advance the value of older workers and the business case for building age-friendly organizations. As Senior Advisor of Employer Engagement at AARP, she leads the AARP Employer Alliance, a nationwide group of employers that stand with AARP in affirming the value of experienced workers. With a background in marketing, innovation, and program management, Heather works with employers and job seekers, external partners, and academics to provide thought leadership on 50+ labor market issues and create practical resources that enable employers to build organizations that capitalize on the value of experience and make the most of a multigenerational workforce. She holds a B.A. in English Literature and an M.A. in Literary Theory, both from the University of Exeter.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
AARP #Generations #ConflictManagement #WorkplaceCulture #Communication
This week on Conflict Managed we welcome Joel Steele. Together we explore:
- Focusing on where you want to go, not what you’re trying to avoid
- What are your emotions (gems) telling you?
- What is daily success?
- In conflict, what do you want?
- Joel’s new book: The Life Switch
- What does it mean to live life (and work) “on” instead of “off?”
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Joel Steele is living proof that your lowest moments can lead to your greatest breakthroughs. By age 25, he’d faced bankruptcy, near-death experiences, and life on the edge. But through raw self-awareness and bold decision-making, Joel flipped the switch—and completely rewired his life.
Today, Joel is a financial expert, entrepreneur, keynote speaker, and a member of the ownership group of the Denver Nuggets’ G League affiliate (Grand Rapids Gold). He’s the author of Life Switch: How to Experience the Power of Living On by Discovering Your Potential, Passion, and Purpose. Joel’s a devoted husband and father who believes success means nothing if you don’t know who you are off the stage, too.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Will Giangrande. Together we explore:
- Transferable skills
- Misperceptions of Gen Z at work
- Gen Z expectations
- Getting to the root of generational differences at work
- Giving feedback to Gen Z
- Reverse mentorship as a golden opportunity
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Will Giangrande is the founder of The NextGen Playbook, a program aimed at bridging generational gaps in the workplace by empowering young professionals and helping experienced leaders foster stronger, more connected teams. He also serves as a Kindling Ambassador, supporting young professionals through mentorship, and is a certified Take Flight Facilitator, using the DISC personality framework to enhance team collaboration. Through his work, Will is dedicated to helping organizations build thriving environments where individuals can grow, succeed, and contribute their best.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Generations #Generationsatwork #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #Podcast #GenZ
This week on Conflict Managed we welcome Mitchell Osmond. Together we explore:
- What is common knowledge?
- Being bitter or better
- The obstacle of holding people to what hasn’t been clearly communicated
- Deciding to be thick skinned and soft hearted (instead of thin skinned and hard hearted)
- Success professionally and personally
- How do you define success?
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Mitchell Osmond is a trusted advisor, leadership consultant, executive coach, and host of the Dad Nation Podcast (Top 5% globally, +33k listeners). With over 15 years in senior leadership, he helps high-performing men achieve success where it matters most—at home, in their health, and in their happiness—while enhancing their career success. Mitchell has guided executives, entrepreneurs, and driven professionals to bridge the gap between career achievement and personal fulfillment.
His coaching, programs, and podcast equip men to lead with confidence, master their mindset, and build strong marriages and families. As a sought-after speaker and thought leader, Mitchell shares his expertise on leadership, marriage, mindset, and high-performance habits at events, masterminds, and across his digital platforms. His mission is clear: help career-driven men lead with purpose, win in every arena, and create a legacy that outlives them.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast
This week on Conflict Managed, the tables are turned. Scott Williams, CEO of Discovery Park of America, interviews Merry Brown, UT Martin Ombuds and founder of Third Party Workplace Conflict Restoration Services about her new book, Winning the Generation Wars at Work: Making (Your) Age an Asset.
Join us as we discuss:
- The antidote to the generation wars at work
- Why generational conflict is more about narratives than people
- How age stereotypes produce lost opportunities at work
- Opting for dialogue instead of debate to ageism proof your workplace
- How leaders can design systems that invite every voice, not just senior ones
- What younger employees can do to be heard without losing clarity or credibility
- How technology, including AI, encourages every generation to keep learning together
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and (usually) hosted by Merry Brown.
ConflictManaged #WinningTheGenerationWars #GenerationsAtWork #WorkplaceConversations #Leadership
This week on Conflict Managed we welcome Jacqueline Wales. Together we explore:
- What is fear?
- Four professional fears
- Fear as information
- Fear based behavior
- E.A.R.: Face it, Explore it, Act on it, Rise with it
- Self-compassion
- Do you have enough information for the judgement you have made?
- Not fearless, but fear intelligence
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Jacqueline Wales has spent over 18 years helping leaders and teams around the world transform fear into clarity, courage, and trust.
Her work is grounded in a simple truth — fear isn’t the enemy. It’s data. When you learn to read it, you lead differently.
Jacqueline is a passionate champion for being fearless. She is the author of Fear Intelligence: A Practical Framework for Leading Beyond Fear, The Fearless Factor, The Fearless Factor at Work, and When The Crow Sings, a novel. She is a TEDx and Vistage speak, founder of Transformational Strategies for Success programs and a trusted advisor to senior executives who are ready to transform their professional and personal lives.
jacqueline@jacquelinewales.com
jacquelinewales.com
linkedin.com/in/jacquelinewales
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Fear #Emotions #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #Communication
🎙 This week on Conflict Managed we welcome Dr. Lola Gershfeld. Join us as we explore:
- Working with family
- How to repair ruptures at work
- Attachment theory at work
- Unresponsive manager? What to do.
- We are wired for connection
- Negative cycles
- Emotional Disconnection
- A.R.E. (accessible, responsive, engaged) you there for me?
- Emotions as the music in our relationships
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Dr. Lola Gershfeld is the founder of EmC Leaders and co-author of The Emotional Connection: The EmC Strategy: How Leaders Can Unlock the Human Potential, Build Resilient Teams, and Nurture Thriving Culture. Her work focuses on helping leaders unlock human potential, strengthen teams, and build healthy workplace cultures. Before launching EmC, she spent more than twenty years as a CFO and HR professional, studying how to resolve conflict and re-engage teams. Her EmC process has become a significant contribution to leadership and organizational resilience. When she is not working, she finds inspiration in hot yoga classes, enjoys exploring with her five grandkids in Hawaii, and cherishes the relationships with her life partner, family, and colleagues.
Dr. Gershfeld's is the co-host of The Leader in You podcast.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Garrett Wood. Together we explore:
- Finding your why
- What is the leader’s job?
- Emotional dysregulation vs emotional regulation at work, and why it matters
- The team as a choir
- Addressing beliefs that no longer serve you
- A3 framework
- Your unique nervous system needs
- Success is dependent on your wellbeing, not at its expense
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Garrett Wood is a National Board–Certified Health and Wellness Coach, clinical hypnotherapist, executive functioning specialist and founder of Gnosis Therapy. For nearly two decades, he has helped high-achieving, high-masking professionals turn burnout into breakthroughs using outcome based coaching, clinical hypnotherapy and somatic regulation.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Emtionalregulation #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #Dysregulation #Podcast
This week on Conflict Managed we welcome Hacia Atherton. Together we explore:
- Making space for and supporting women in the trades
- Understanding and playing the game of business
- How much is your poor workplace culture costing you?
- Hacia’s new book, The Billion Dollar Blind$pot
- Wellbeing framework
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Hacia Atherton is the author of The Billion Dollar Blind$pot — a groundbreaking book exposing the silent cultural costs sabotaging business performance and reshaping how we define leadership.
As the first female CEO of a large plumbing company in Australia, Hacia brings a bold voice to male-dominated industries, driving cultural reform from the inside out. Her journey from trauma to triumph began after a near-fatal horse-riding accident left her unable to walk. Refusing to accept that diagnosis, she rebuilt not just her body, but her mission one step at a time.
Today, she’s the founder and chair of Empowered Women in Trades (EWIT) — a not-for-profit organisation focused on attracting and retaining women in skilled trades across Australia and the U.S., two of the world’s most male-dominated sectors.
Hacia’s work blends lived experience, leadership psychology, and strategic transformation to champion psychologically safe, inclusive, and high-performing workplaces — where people aren't just surviving, they're thriving.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Trades #WomenInTrades #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #Courage #BetterLeadership
This week on Conflict Managed we welcome Ravi Rajani. Together we explore:
- What a job could be (the dream) vs. what a job is (reality of it)
- Ravi’s new book, Relationship Currency: Five Communication Habits for Limitless Influence and Business Success
- The different mindsets of, ‘How can I go through my day unscathed?’ vs. ‘How can I expand, sharpen, and grow?’
- Growth is not painless
- Where are you asking questions without intention or presence? Where could you ask questions that could increase your relationships?
- Transactional vs intentional interactions
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Ravi Rajani is an international keynote speaker, communication expert, and LinkedIn Learning instructor, with over 65,000 people having taken his courses on Conscious and Charismatic Communication. Recognized as one of the world’s leading thought leaders on storytelling and communication, Ravi has worked with mission-driven leaders, teams and organizations such as Oracle NetSuite, T-Mobile, and Sherwin Williams. Over the years, Ravi has helped companies and people like this become masterful communicators, tell compelling stories, listen with intention and build meaningful relationships that amplify revenue growth and cultivate a culture of trust. Off stage or camera, Ravi lives just outside of London, UK, with his wife, son, daughter and furry little West Highland Terrier. His forthcoming book, Relationship Currency: Five Communication Habits for Limitless Influence and Business Success, will be released in November 2025.
Official Site: www.theravirajani.com
LinkedIn: Ravi Rajani
YouTube: @theravirajani
TikTok: @theravirajani
Instagram: @theravirajani
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Mary Olson-Menzel. Join us as we explore:
- Mary’s new book, What Lights You Up? Illuminate Your Path and Take the Next Big Step
- Looking for a new job? What now?
- Reaching out for help
- Leaning into your natural gifts
- Healthy conflict
- Growth mindset: Dealing with roadblocks and difficult bosses
- Generations at work
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Mary Olson-Menzel is a renowned expert in career and workplace success. She has over 30 years of leadership experience across various industries, including media, tech, healthcare, and sports, and has worked with many global organizations. She is the Founder and CEO of MVP Executive Development, a national leadership, coaching, and organizational management consultancy with offices in New York, Connecticut, and Illinois. Her clients range from Fortune 500 companies to start-ups with a broad reach of industries, from FinTech to Football (the NFL). As a seasoned executive leadership coach, Mary works with both companies and individuals to unlock their potential, improving business performance and catalyzing growth. Her coaching methods bring a fresh lens to business and a perspective that nurtures teamwork, helping drive results through grace, empathy, and Humane Leadership.
Before starting her company in 2012, Mary was a partner at two leading global executive search firms. She also spent a decade at Tribune Company in Chicago, serving as National Managing Director of Talent, where she led a team of recruiting professionals. This is where her understanding and expertise in recruiting and coaching were honed. She worked closely with hundreds of media assets nationwide to attract and retain the best and brightest.
Mary currently lives in Westchester, NY, with her husband and family. She is a part of Marshall Goldsmith 100 Coaches, which brings together the world's leading executive coaches, consultants, speakers, authors, iconic leaders, and entrepreneurs. Mary is a regular Guest Lecturer on career development, internships, and workplace success at the NYU School of Professional Studies, Division of Programs in Business. She also volunteers for various local charities. What Lights You Up? Illuminate Your Path and Take the Next Big Step in Your Career is her first book and is a USA Today National Bestseller. For more information, visit www.mvpexec.com and www.maryolsonmenzel.com.
Connect on social media:
https://www.linkedin.com/in/mary-olson-menzel-mvpexec/
https://www.instagram.com/maryolsonmenzel/
https://www.facebook.com/MVPExecutiveCoaching
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed, we welcome Tinna Jackson. Join us as we discuss:
- Living with grief while working
- The kindness of telling colleagues the truth (in the right way, at the right time)
- Building comradery and community at work
- Letting others know your greatness
- Closing the gap between effective leadership and the employee experience
- Tinna’s new book, The Power Play Journal
- Honest leadership (self-knowledge)
Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.
Tinna Jackson brings nearly three decades guiding executives through high-stakes challenges—first inside the U.S. Senate and major committees, now as a nationally recognized executive coach and bestselling author. Her work dives deep into the tactical realities leaders face when the stakes are high, decisions carry real weight, and navigating power dynamics becomes the heart of effective conflict management.
She has helped top leaders and organizations reset culture, build constructive influence, and lead with authority during moments that test everything from emotional intelligence to strategic clarity. Tinna’s experience sits right at the intersection what we wrestle with daily: managing relationships, surfacing tough conversations, and driving outcomes under real-world stress.
Her award-winning book, The Power Play Journal, has resonated with executives seeking practical approaches to influence and resilience.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
ConflictManagedPodcast #LeadershipDevelopment #WorkplaceCulture #CommunicationMatters #BeCoachable #DifficultConversations #Grief
This week on Conflict Managed we welcome Johnnie Garmon. Together we explore:
- Wisdom vs. knowledge
- Work/Life blend (not balance)
- Who do I want to become?
- Hurtful, not harmful, conversations
- Turning towards each other instead of on each other
- New book: Failure Disrupted
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Johnnie Garmon is founder and managing partner of The Perissos Group, a mission-driven consulting and investment firm that invests in and coaches purpose-driven businesses. He is the author of Failure Disrupted, a bold new roadmap for leaders who are ready to take control of their outcomes and turn vision into measurable success.
With more than twenty years of experience in startup, growth, and leadership development, Garmon’s first entrepreneurial success included Providence Management Group, a consortium of mission-focused companies and non-profits built on the belief that exceptional cultures create exceptional results. Through his business and leadership ventures, he has maintained that when people come first, profits come as a result.
When he’s not inspiring growth within his clients and partners, he enjoys teaching entrepreneurship and organizational leadership courses at Columbia International University (CIU). His educational background includes an MBA from Webster University and a BS in organizational development from University of Mount Olive. Garmon lives, works, and writes from Seabrook Island, South Carolina.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Wisdom #Podcast
This week on Conflict Managed we welcome Rob Marcus. Together we explore:
- Leadership as everyday influence, not a title
• The difference between managing people and leading them
• Why the Golden Rule remains a practical guide for modern workplaces
• Why leaders need consistent, real-world training
• The real cost of overlooking people and their experiences
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Rob Marcus is the founder of Blue Stallion Solutions, a leadership training company helping mid-sized organizations shift from firefighting to forward motion. A former Army intelligence officer with a background in government contracting and corporate development, Rob led high-stakes teams and multimillion-dollar projects—until personal tragedy and toxic leadership made him rethink everything.
Now, he works directly with executive teams to align strategy, strengthen accountability, and equip managers to truly lead. His book, Crossing the Divide, offers a practical roadmap for scaling without losing culture. As a podcast guest, Rob brings both real-world stories and actionable insights on what breaks teams—and how to rebuild them.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Accountability #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #PeopleFirst #BetterLeadership
This week on Conflict Managed we welcome Rita Cincotta. Together we explore:
- Is everyone coachable?
- Planting seeds for reflection
- Investing in yourself and others through consistency and practice in the “boring,” yet essential, everyday actions
- Forming trust at work
- Polite cooperation vs. collaboration
- Demonstrating a desire to understand colleagues
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Rita Cincotta is the Founder and CEO of The Deliberate Leader, a leadership development practice dedicated to helping leaders cultivate intentionality, clarity, and impact in their leadership. She is a seasoned professional in leadership development, serving as a facilitator, speaker, coach, author, and non-executive Board Director. With over two decades of experience, Rita has held executive positions across various industries and now consults widely in the sectors of technology, healthcare, financial services, aged care, media and advertising, not for profit, e-commerce, FMCG, and higher education.
Her journey into deliberate leadership began with a career in Human Resources, where she held C-suite roles leading teams through complex transformations. Through these experiences, she saw firsthand the impact of intentional leadership—how clarity, purpose, and authenticity shape not just leaders, but entire organisational cultures. Recognizing a gap in how leadership was often approached, she transitioned from corporate leadership to coaching, training, and speaking to help others lead with greater intention and impact. Since 2018, she has been dedicated to equipping leaders with the tools to cultivate high-performing, healthy teams.
As an accomplished facilitator, Rita has expertly crafted and delivered leadership programs tailored to different industries and businesses. Her qualifications are in the domains of Organisational Behaviour, Human Resources, Marketing, and Industrial and Employee Relations. Additionally, Rita is a Graduate of the Australian Institute of Company Directors (GAICD), a member of the Australian Human Resources Institute (MAHRI), and an alumnus of the Australian Institute of Company Directors. She holds accreditations in Clarity 4D, Herrmann Brain Dominance Instrument (HBDI), and the Korn Ferry Leadership Architect method.
Rita has spoken on national and international stages as a keynote speaker, addressing topics including team performance, cultural transformation, change management, resilience, and innovative work methodologies. In 2021, she authored her debut book, Evolve: The Business Partnering Playbook, followed by her second book, You Are How You Lead, in 2023.
Rita is a Board Director and serves on the Board and subcommittees of Peninsula Health and Left Write Hook.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Dr. Laura Hambley Lovett. Join us as we explore:
- The difference between a difficult boss and a toxic boss
- The vital importance of clear conversations and telling people the truth
- The key to having courageous conversations: practice, practice, practice.
- What is your psychological contract at work?
- Laura Hambley Lovett’s new book: I Wish I’d Quit Sooner: Practical Strategies for Navigating and Escaping a Toxic Boss
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Dr. Laura Hambley Lovett is an organizational psychologist and thought leader sought-after internationally for her expertise on workplace culture, career development, toxic leadership, and burnout. Along with her 25 years of experience in her field, she holds a PhD in industrial/organizational psychology from the University of Calgary, where she is currently an adjunct professor. A passionate entrepreneur, she has founded several psychology practices in Canada and hosts the widely followed podcast Where Work Meets Life.
In addition to I Wish I’d Quit Sooner, she has published two psychological thrillers, Losing Cadence and Finding Sophie, aimed at both captivating readers and raising awareness on important topics around mental health and domestic violence, currently being adapted for a TV series. Dr. Laura is also co-founder of the WITH HER movement focused on ending violence against women and girls. She received a Canadian Women of Inspiration Award as a Global Influencer in 2018. For more information, visit https://drlaura.live.
Social media:
https://www.instagram.com/drlaura.live/
https://www.facebook.com/Dr.Laura.whereworkmeetslife
https://www.linkedin.com/in/drlaurahambley/
https://x.com/DrLaura_
https://www.tiktok.com/@drlaura.live
Pre-order: I Wish I’d Quit Sooner: Practical Strategies for Navigating a Toxic Boss
ConflictManaged #Podcast #ToxicBoss #CourageousConversations
This week on Conflict Managed, we welcome Grant Freeman. Together we explore what it really means to be coachable and how openness, clarity, and curiosity shape strong teams and thriving businesses.
💡 Topics include:
• Serving small businesses well
• Clear communication: pick up the phone, Zoom, or Teams
• Avoid making rules for the lowest common denominator
• Catching your people doing something right
• Taking the pulse of your organization
• The difference between urgent and important
Good management doesn’t happen by accident. It’s built through honest dialogue and consistent care.
Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.
Grant Freeman is President at Thryv, which provides comprehensive business management tools—CRM, marketing automation, appointment scheduling, and reputation management—to over 350,000 small businesses across the U.S. Their platform aims to streamline operations, enhance customer engagement, and foster growth for local businesses
Grant’s prior title was Chief Customer Officer focusing on improving the client and employee experience to create highly engaged and happy clients. Grant remains focused on leading the global team responsible for acquisition, retention, operations and client success.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
ConflictManagedPodcast #LeadershipDevelopment #WorkplaceCulture #CommunicationMatters #BeCoachable
This week on Conflict Managed we welcome Jimmy Burroughes. Join us as we explore:
- Spotting friction early and turning it into progress
- Rebuilding trust following the S.E.R.V.I.C.E method
- Simple leader routines that improve performance and retention
- Take the weekly 20 Minute Reflection Challenge
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Jimmy Burroughes has transitioned from commanding military units in difficult environments to steering senior leaders at top organizations like Samsung, Lego, Fonterra, and Bank of America. He’s the author of bestselling books “Beat Burnout – Ignite Performance" and “Escape the Multitasking Trap.” His signature "Simplify to Amplify" methodology is all about removing friction and complexity fast, leading to an average 47% improvement in leadership performance within just 90 days.
With 3,000 leaders transformed across 40 countries, Jimmy delivers real, measurable results rather than theoretical frameworks. His practical, action-ready solutions have boosted productivity by 156%, increased retention rates, and saved organizations millions. Plus, his approach empowers managers to act confidently—no burnout allowed.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Burnout
This week on Conflict Managed, we welcome back award-winning attorney Jessica Childress for her third appearance on the show. Join us as we discuss:
- Leaving a toxic workplace on your own terms
- Toxic vs. Illegal work environments
- Leaving with dignity
- Your multi-hyphenated identity impacts the world
Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.
Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms. Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters. She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.
Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.
Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.
Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.
She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, 2023, and 2024 Washington, D.C. Super Lawyers (Thomson Reuters) Rising Stars lists. In 2024, The Childress Firm PLLC was honored as a Top 100 Minority Business Enterprise by the Capital Region Minority Supplier Development Council.
Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.
https://thechildressfirm.com/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
This week on Conflict Managed we welcome Kate Lowry to talk about what it’s like to work under fear-based leadership and how you can respond without losing yourself. Join us as we discuss:
- Fear based leadership – is it back?
- How to recognize the signs of fear-driven leadership
- Practical tools for surviving and staying grounded in toxic environments
- What it means to be ‘unbreakable’ at work
- Diversifying your identity: you are not reducible to one thing
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Kate Lowry is a CEO coach, venture capitalist, and author based in Silicon Valley. An expert in fear-based leaders, Kate developed her methodology growing up in a personal hierarchical family, then refined her approach in the elite worlds of start-ups, private equity, management consulting, and big tech at McKinsey, Meta, and Insight Partners. She is the author of Unbreakable: How to Thrive Under Fear-Based Leaders. In her free time, you can find her writing comedy and music and cuddling her service dog, Annie.
Pre-order links:* https://www.amazon.com/dp/B0FR1G981Y/ref=sr_1_2? * https://www.amazon.com/Unbreakable-Thrive-Under-Fear-Based-Leaders-ebook/dp/B0FQ71FW72/ref=sr_1_1
Social media links:* https://www.instagram.com/kateunbreakablelowry/ * https://www.facebook.com/profile.php?id=61579366067469
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Severn Lang. Together we explore:
🌱 Planting seeds of support when a colleague is struggling
🌱 The real gift of a manager who shows up with care
🌱 Why excellent managers know their employees’ goals
🌱 The power of cheering on your colleagues
🌱 When a colleague or client is upset, or when you’ve made a mistake, start with acknowledgment
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Severn Lang helps people see addiction for what it is: not just a battle with substances, but the quiet, everyday ways we hold on when we should be letting go. Whether it’s staying in the wrong relationship, clinging to clutter tied to old grief, or numbing oneself with digital distractions, Severn invites listeners to recognize their patterns—and meet them with honesty, humor, and compassion.
Severn’s journey includes experiencing both active addiction and periods of homelessness, even during his first year of long-term sobriety.
Now twelve years sober, Severn draws from both lived experience and creative practice to explore what recovery looks like beyond the AA room. His work is grounded, reflective, and rooted in a belief that healing doesn’t require perfection, just presence. Working with his extreme dyslexia has been a daily challenge, but it has also taught him creative problem-solving techniques and new ways of thinking, fueling his determination to keep trying until he finds solutions.
As a playwright and filmmaker, he tells stories that make the emotional tangible—like his powerful account of cleaning out a kitchen shelf overflowing with old ketchup bottles, a moment that mirrored his journey of letting go of grief and baggage from his father, who was his main caregiver but refused to speak to Severn or his brother due to schizophrenia.
Before this chapter of his life, Severn worked as a top-tier hairstylist and model. But it’s his role now, as a quiet disruptor of outdated recovery narratives, that feels most aligned. He’s not here to preach or package a perfect solution. Instead, he offers small, honest shifts in how we see ourselves and what we’re attached to.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Recovery #Addiction #EAP
This week on Conflict Managed, we welcome Dr. Jaime Goff. Join us as we discuss:
🗝The joy of working with a fantastic leader
🗝How to disagree well at work
🗝Should you vent to your leader?
🗝Emotions as information
🗝When a leader reacts badly to feedback, how should you respond?
Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration
Dr. Jaime Goff is the author of "The Secure Leader" and founder of The Empathic Leader, LLC, where she specializes in helping leaders unlock their full potential through executive coaching, insightful workshops, and thought-provoking keynotes. With her unique blend of expertise in psychology and leadership development, Jaime helps individuals and teams navigate their toughest challenges, build resilience, and achieve transformative growth.
In addition to her coaching and speaking, Jaime serves as the Director of Leadership Development for an international healthcare system, where she designs and leads innovative programs that inspire leaders to thrive. Her career began in higher education as a professor of Couple and Family Therapy and later as an academic dean.
Dr. Goff’s thought leadership has been featured in academic journals and industry magazines. She shares her insights regularly on her blog and LinkedIn, where she engages a thriving community. A seasoned speaker, Jaime has delivered presentations and workshops at more than 30 professional conferences.
Jaime holds a PhD in Couple and Family Therapy from Michigan State University and a graduate certificate in executive coaching from Southern Methodist University. She is an ICF-certified coach and holds the SHRM-CP designation. With over 25 years of experience as a psychotherapist, professor, and executive coach, she is passionate about helping leaders craft empowering stories that help them become more secure.
When she’s not empowering others, you’ll find Jaime hiking with her husband, Eric; spending time with her dog Ursa and her cat Amos; painting; or building Lego sets. Find out more about them https://drjaimegoff.com/.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed, we’re joined by Michelle Niemeyer. Join us as we discuss:
- The art of bending time: become a ‘time suck ninja’
- When your experience of a colleague differs from other people’s
- The important difference between task-oriented relationships and human relationships with colleagues
- Recognizing unprofessional behavior as soon as possible, before it becomes a pattern
Listen on your favorite podcast platform or on YouTube: @3pconflictrestoration
Michelle Niemeyer is a speaker, coach and former attorney who teaches professionals how to bend time so they can stay sharp, productive and profitable – without burning out. After finding her way to burnout and back in her own high-performing legal career, Michelle created The Art of Bending Time, a framework that helps people connect the dots across work, life, and purpose to magnetize success and reclaim their joy. She helps businesses retain top talent, boost development, and keep their people energized and engaged – all while making the magic happen.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
PreventBurnout #TimeManagement #WorkplaceConflict #WorkplaceCulture #ProfessionalBoundaries
This week on Conflict Managed we are joined by Dr. Anthony Mazzella, Psychotherapist & Psychoanalyst. Join us for a practical conversation on how to recognize narcissistic patterns at work, set internal boundaries, and use curiosity and a slower pace to keep conflict from spiraling.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a leader and expert in the field, Dr. Mazzella holds various clinical positions, including, but not limited to, treating patients in his private practice, training professionals at two post-graduate training institutes, conducting research, and lecturing across the country. While his focus with his patients is psychodynamic in nature, his main goals are to build a trusting relationship and help each patient reduce the frequency and intensity of their emotional painful thoughts and suffering. He helps his patients overcome both acute and long-standing problems that may be more imbedded in their personality.
Anthony is the host of the podcast The Narcissism Decoder, a podcast takes a comprehensive look at various facets of narcissism.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManaged #WorkplaceConflict #NarcissismAtWork #Leadership #Boundaries #WorkplaceWellbeing
This week on Conflict Managed we’re joined by Dr. Michelle Griffin. Join us as we talk about building smart workarounds for the hard parts of your job, so your strengths lead and your time goes where it matters most.
We discuss:
• How to design workarounds that fit you
• Turning leadership coaching into action you can use
• Investing in people and culture for better results
• What HR really does and how to partner with them
• Understanding your rights and the role of HR in conflicts
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Michelle Griffin is the founder and CEO of Griffin Resources, an end-to-end business solutions provider based in Tampa, Florida. Since founding her company, Michelle has built Griffin Resources into a comprehensive organization offering HR outsourcing, talent acquisition, sales strategy, and operational support services on a fractional, hourly basis with no monthly retainer requirements.
Griffin Resources distinguishes itself through its strategic approach to talent acquisition, going beyond simply filling vacancies to consider clients' long-term vision and aligning human capital with organizational goals. The company's innovative recruitment methods include behavioral and cognitive assessments, structured interviews, and ATS optimization to ensure the best match between candidates and companies.
Prior to launching Griffin Resources, Michelle served as Head of Human Resources at ConnectWise and Human Resources Director for Homes by WestBay. Her expertise spans corporate recruiting, compliance, payroll, employee benefits, and talent development.
Michelle holds a PhD in Industrial-Organizational Psychology from Grand Canyon University, along with a Master's degree in the same field. She remains active in her professional community, formerly serving on the Board of Directors for HR Tampa in College Relations.
When not helping businesses optimize their operations, Michelle enjoys traveling and supporting various philanthropic causes, including High Hopes in High Heels and Shriners Hospital for Children.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Chris Donaldson for a practical look at how small choices, real mentorship, and clear procedures shape everyday work. Join us as we discuss:
🔹 Vertical relationships and practical mentorship that lifts every level
🔹 Why the little things in your work compound over time
🔹 The ripple effect of “crying wolf”
🔹 Transferable skills that travel with you from role to role
🔹 Clear operating procedures that reduce avoidable conflict
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Chris Donaldson is a native of Northwest Tennessee and the founder and CEO of Tencom Services, Inc., an IT Services company serving as an outsourced IT provider for businesses across the country since 2001.
He also leads the nonprofit entrepreneur center The Mill Workspace in Dyersburg, TN. His work with The Mill revolves around helping businesses start and grow across all nine counties of Northwest Tennessee.
He and his wife and business partner, Joanna, have two children and live in Dyer County.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManaged #Leadership #Mentorship #WorkplaceConflict #ProcessImprovement
This week on Conflict Managed, Rachel Shaw joins us to share how we can make difficult conversations a normal, productive part of workplace life. We talk about:
🎯 Excellent HR in action
🎯 What to do if you’re conflict-averse
🎯 The power of process
🎯 Being open and willing to be wrong
🎯 People feel your intent (and if you genuinely care)
🎯 ADA (The Americans with Disabilities Act): creating as many “yes” responses as possible and supporting people through difficult transitions
🎯 Listening to your workforce
Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration
Rachel Shaw is the President and Principal Consultant of Shaw HR Consulting, Incorporated. With more than 20 years of executive-level Human Resources experience, Rachel is recognized nationwide as a leader in helping public and private sector employers manage their most challenging disability-related personnel issues. Rachel and her team provide comprehensive solutions to employers on how to successfully manage the interconnected roles of human resources, workers’ compensation, and disability compliance to successfully reduce litigation, the costs of claims and improve employee-employer relations throughout the process.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceCulture #LeadershipDevelopment #HRBestPractices #CommunicationSkills
This week on Conflict Managed, we’re joined by Jordan Peace, CEO of Fringe.
We explore what it means to create a workplace where people feel seen, supported, and empowered. Topics include:
- The professional payoff of boldness and courage
- Cultivating curiosity as a leadership strength
- Building trust and loyalty across teams
- Challenging the false stories we tell ourselves
- Rethinking what gets rewarded at work
- Why putting humans first leads to lasting success
Listen on your favorite podcast platform or on YouTube: @3pconflictrestoration
Jordan Peace is a former financial planner turned HR tech entrepreneur who’s redefining how we think about employee experience. At Fringe, he’s leading the charge in replacing outdated perks with lifestyle benefits that actually meet the needs of today’s diverse, remote, and values-driven workforce. Under his leadership, Fringe has raised approximately $30 million, scaled to $50 million in revenue, and is preparing to launch a fully rebuilt platform that combines rewards, recognition, wellbeing, learning, gifting, and more into one seamless human-centered experience.
Jordan brings a fresh and empathetic lens to business growth, leadership, and culture-building. He’s known for his story-driven and emotionally intelligent approach to both product design and team dynamics.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
WorkplaceCulture #LeadershipDevelopment #TrustAtWork #EmployeeWellbeing #ConflictResolution #Podcast
This week on Conflict Managed, Alejandra Ramirez shares how the Head, Hearts, & Hands framework builds trust, strengthens culture, and aligns teams for success. Listen in to discover what it really takes to create a healthy, thriving workplace.
🎧 Conflict Managed is available wherever you get your podcasts, and on YouTube @3pconflictrestoration.
Internal communications strategist Alejandra Ramirez is a veteran culture builder with nearly two decades of experience transforming organizations through strategic communication. After 15 years leading communications in Big Law, she founded Ready Cultures, where she helps organizations turn their workforce into their biggest differentiator. With expertise in crisis communications, executive communications, team alignment, and scaling communications systems, Alejandra brings practical solutions for organizations struggling with misaligned messages and disconnected teams. Her proven approach helps leaders build trust, boost productivity, and create sustainable cultural change that impacts the bottom line.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #InternalCommunication #WorkplaceCulture #LeadershipDevelopment #TrustAtWork #ConflictManagedPodcast
Toxicity doesn’t just appear—it grows when we avoid tough conversations.
This week on Conflict Managed, Alan Laderman joins me to talk about how to turn crushing feedback into growth, root out toxicity before it takes hold, and embrace the power of direct communication.
Listen now to learn how being coachable can transform your workplace culture.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Alan Laderman is an entrepreneur and innovative restaurateur with over 15 years of experience turning concepts into successful businesses. He is the driving force behind several standout dining destinations in Northwest Tennessee, including Sammies, The Grind Mac & Cheese Burger Bar, and Woodfire Pizza Kitchen. At Woodfire, Alan led the transformation of a historic space into a vibrant restaurant that blends Southern hospitality with Italian flavors and nostalgic ‘80s and ‘90s influences. His work earned him the Northwest Tennessee Cornerstone Award, recognizing his impact on the region’s culinary landscape.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceToxicity #LeadershipDevelopment #CommunicationSkills #ConflictManagedPodcast
This week on Conflict Managed we’re joined by Mark Astor for a conversation about what it really takes to run a successful business and a healthy workplace.
We talk about:
- Why structure matters: the role of policies, procedures, and systems in keeping conflict at bay
- The journey, challenges, and rewards of building a small business from scratch
- How to hire well, delegate wisely, trust your team, and let go of control
- Staying mission-driven and making sure your employees understand the “why” behind the work
Join us as we explore the connection between taking responsibility as a leader and creating a thriving business where people want to work.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Mark was born and raised in the United Kingdom. He came to the US for college where he received his Bachelor of Arts Degree from the University of Michigan in 1990, his Juris Doctorate from Nova Southeastern University College of Law, and his Master of Laws Degree (L.L.M.) from American University.
Mark began his legal career as a Palm Beach County Assistant State Attorney and served as Chief of two different County Court Divisions and, thereafter, was promoted to a felony trial division. He has handled thousands of cases ranging from first-degree misdemeanors to Capital Murder.
In February 2016, Mark formed a concierge law service dedicated to helping families and individuals suffering from substance use and mental health disorders. Together with his experienced team and using the tools and resources only available to an experienced practitioner, Mark has been witness to many individuals experiencing the miracle of HOPE and recovery.
When he’s not working in his law practice, Mark empowers members of the community by teaching Krav Maga. He also enjoys an early morning work-out believing that a healthy body leads to a healthy mind.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManaged #LeadershipDevelopment #SmallBusinessSuccess #WorkplaceCulture #MissionDriven #Podcast
This week on Conflict Managed, we welcome Dr. Ute Liersch for a thoughtful conversation about navigating life and work with courage and clarity.
We explore:
- How you want to show up in the world
- Focusing on behavior instead of judging the person
- What courage really feels like
- Owning and handling personal mistakes
- The hidden harm of toxic positivity
- Why creating doubt in your own beliefs can help you grow
- Building resilience by learning to yield rather than break
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr Ute Liersch is a Chartered Counselling and Coaching Psychologist with over two decades of experience in navigating the complexities of stress, leadership, and change. Neurodivergent and a cancer survivor, she brings both clinical precision and lived depth to her work. Known for her calm authority and elegant pragmatism, Dr Ute helps people lead — and live — with psychological clarity and emotional integrity. Her work spans trauma-informed leadership, functional communication, and sustainable high performance, and she’s trusted by organisations from Biogen UK to The Soke and Birkbeck University. She is the author of A Minimalist’s Guide to Becoming Resilient, a practical and psychologically rich resource for those ready to shift from overwhelm to embodied clarity.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed, we welcome mediator and educator Richard Birke for a thoughtful conversation about what’s said, and what’s underneath, in conflict. Tune in as we explore:
• How the unusual grabs our attention
• Listening without (negative) reaction
• The desire to be “further from the bear”
• Needs vs. how we try to meet them
• A simple listening tool: the 5-second pause
• Always take the high road
• Asking yourself: What do I want? What’s available? What if nothing changes?
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Richard Birke is the chief architect behind JAMS Pathways. Drawing from his leadership experience within the JAMS Institute, Mr. Birke will leverage his wealth of wisdom and knowledge to ensure JAMS Pathways delivers industry-leading service to help clients navigate conflict. A 30-year veteran in the field and in the classroom, Mr. Birke is a hands-on leader and has won two national writing awards for his work in the psychology and neuroscience of mediation and negotiation. Additionally, he has taught dozens of innovative courses around the world, given hundreds of lectures and speeches, and mediated complex disputes involving such matters as an international child abduction, civil rights and the creation of national wilderness areas.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagedPodcast #WorkplaceConflict #ProfessionalGrowth #Podcast #WorkplaceWellbeing #ActiveListening #LeadershipDevelopment #ConflictResolution
This week on Conflict Managed we welcome Jess Baker. Join us as we discuss:
- Developing self-belief, resilience, and confidence
- Super-Helper Syndrome: A Survival Guide for Compassionate People
- Ruminating on things that don’t matter
- Untapped potential at work: looking for and developing empathic and compassionate colleagues
- ‘Powered By Empathy’ YouTube channel
🎧 Conflict Managed is available wherever you get your podcasts, and on YouTube: @ 3pconflictrestoration.
Jess Baker is a Chartered Psychologist, an Associate Fellow of the British Psychological Society, and a leadership coach. Her award-winning book, The Super-Helper Syndrome: A Survival Guide for Compassionate People, has been translated into several languages. Jess speaks at conferences and festivals. She’s a regular commissioned writer on the subject of leadership and workplace wellbeing. Over a thousand people have been through her programme, Tame Your Inner Critic. As an expert on the welfare of helpers she offers her services on a voluntary basis to charities including NSPCC and CarersUK.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceConflict #ListeningAtWork #LeadershipSkills #Compassionate #Empathy #Resilence #Confidence
This week on Conflict Managed we welcome James Terry. Join us as we discuss:
- Acting for your good and the good of others
- Talking with instead of at coworkers
- Disagreement may feel uncomfortable, but do it anyway
- How and why to develop the virtue of courage
- Foundations of a great team: professional respect and honesty in communication
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
James Terry has worked in the HR and staffing sector for over 15 years and holds an MBA from Carnegie Mellon University. Throughout his career, James has built expertise in strategy, sales, and leadership, with a focus on driving high-performing organizations. His experience has broadened through assignments in multiple countries, delivering results in collaboration with local teams.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #WorkplaceCulture #LeadershipDevelopment #EmployeeEngagement #HighPerformingTeams
This week on Conflict Managed we welcome Amy Pechacek. Join us as we discuss:
✔️ Career shifts & lifelong learning
✔️ 15% tech skills, 85% people skills
✔️ Assertive ≠ aggressive
✔️ Why everyone needs a coach
✔️ Matching vs. choosing your energy
Tune in and rethink what it takes to lead, grow, and thrive at work.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Amy Pechacek is an international speaker, leadership expert, and founder of Alpstra & Co. With a background in education, organizational leadership, and business development, and a passion for personal growth, Amy helps build resilient teams through emotional intelligence, intentional leadership, and real-life transformation. Drawing from her own powerful journey of overcoming adversity, she equips others to navigate conflict with clarity, compassion, and courage.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManaged #WorkplaceCulture #LeadershipDevelopment #InterpersonalSkills #CareerGrowth
This week on Conflict Managed we welcome John Warner Jr. Join us as we discuss:
- Personal responsibility in conflict
- Misaligned expectations
- Working with family
- Integrity, mentorship, & managing change
- Bridging generational divides at work
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
John Warner brings over five decades of legal experience and community leadership to our conversation. A graduate of Memphis State University Law School and former JAG Officer in the U.S. Army, John has practiced law in Union City, Tennessee since 1971. His diverse legal background spans agricultural law, estate planning, and business formation, with early roots in journalism, military justice, and public service.
Throughout his life, John has remained committed to civic involvement. He now practices alongside his son Jack, focusing on helping locally owned businesses and families navigate legal processes with care and clarity.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
WorkplaceConflict #LeadershipDevelopment #ProfessionalGrowth #ConflictResolution #WorkCulture
This week on Conflict Managed we welcome Taneum Fotheringill. Join us as we discuss:
🟨 Exploring and identifying your personal values
🟨 Intentional mentorship
🟨 What do you want out of work?
🟨 Managing up, down, and sideways
🟨 Understanding the shifting power dynamics in your workplace
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Taneum Fotheringill is passionate about bringing people together and empowering community leaders—whether they identify as leaders or not. As the Director of Programs and Partnerships at Rural Assembly, she builds strong local connections that are the foundation for national narrative work supporting inclusive, rural communities. With a background in nonprofit program management, Taneum has a knack for guiding and connecting people to create meaningful community impact. Previously, at Citizen University, she supported over 120 local leaders in implementing civic engagement programs and developed strategies to strengthen their networks. She's also a proud volunteer advisor for the Washington YMCA Youth Legislature, where she helps teens from across the state engage with democracy. With degrees in Public Affairs and Humanities for Leadership from Seattle University, Taneum knows the value of pairing practical tools with human-centered ideas. Taneum enjoys collaborating with colleagues to make work life better by focusing on relationships, shared history, and thoughtful processes. When she's not working, she's likely knitting and reflecting on the threads that bind us all together.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagedPodcast #LifelongLearning #WorkplaceConflict #Mentor #ProfessionalGrowth #Podcast #WorkplaceWellbeing
This week on Conflict Managed, we welcome Regina B. Newson, seasoned mediator and life coach. Join us as we discuss:
🔹 The personal cost of staying in conflict too long
🔹 The art of mediation—what it is and what it isn’t
🔹 Regina’s own story of not being heard at work
🔹 How to recognize when it’s time to stop arguing
🔹 Why some conflicts start from within us
🎧 Conflict Managed is available wherever you get your podcasts, and on YouTube: @3pconflictrestoration.
Regina B. Newson is a Tennessee Supreme Court Rule 31 Listed Mediator with decades of experience. A former social worker, HR consultant, and EEO investigator, she’s been mediating since 1995 and was a founding member of TAPM (Tennessee Association of Professional Mediators) and its predecessor MAT (Mediation Association of Tennessee. She also served as TAPM’s newsletter editor for over a decade.
Raised on a farm in Arkansas as one of eight children, Regina brings deep wisdom and lived experience to every conversation.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictResolution #MediationMatters #WorkplaceConflict #ListeningAtWork #EmotionalIntelligence #LeadershipSkills #StopArguing
This week on Conflict Managed we welcome Gary Martoccio. Throughout his legal career, Gary Martoccio has focused exclusively on representing employees against employers. Gary has earned a reputation for his commitment to advocating for workers’ rights and securing justice for his clients.
Gary’s practice spans both in State and Federal Court, as well as before the Equal Employment Opportunity Commission (EEOC) and equivalent State agencies. With a keen understanding of employment law, he navigates complex legal landscapes to ensure that employees receive the representation they deserve.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Shell Mendelson. Join us as we discuss:
✨ Receiving an ADHD diagnosis later in life
✨ The impact of job fit for neurodivergent professionals
✨ How physical environment shapes great colleagues
✨ When in conflict, start with knowing yourself: what you need, want, and how to communicate it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Shell Mendelson is a seasoned career coach with over 30 years of experience, specializing in supporting adults with ADHD. She helps individuals navigate career transitions, uncover their true strengths, and build fulfilling careers without forcing themselves into neurotypical molds. Shell’s approach is deeply personal, rooted in her own journey with ADHD, and is designed to empower clients to work with their brains—not against them.
In addition to her individual coaching, Shell leverages her expertise to guide businesses in effectively supporting ADHD employees, aiming to prevent the need for PIP (Performance Improvement Plan) programs. By offering practical insights on creating supportive work environments, Shell helps organizations save time and money while boosting the resilience and productivity of their workforce. She encourages businesses to take a proactive, inclusive approach that better aligns with the strengths of neurodivergent individuals, ultimately fostering a more motivated and engaged team.
Through her Your Next Career Move MasterClass and one-on-one coaching, Shell provides ADHD-friendly strategies that go beyond surface-level advice, equipping individuals with tools to build confidence, clarity, and direction in their careers. Shell is on a mission to transform the way career coaching and workplace policies are approached for the ADHD community, advocating for more supportive practices that prioritize empowerment over punitive measures.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Neurodiversity #ADHDatWork #WorkplaceConflict #ConflictResolution #LeadershipDevelopment #ConflictManagedPodcast
This week on Conflict Managed we welcome Jennifer Hall. Join us as we discuss:
✔️ Building your leadership brand and professional reputation
✔️ Why clarity is kindness at work
✔️ The role of an Ombuds—and why your workplace needs one
✔️ Creating reciprocal, thriving work relationships
✔️ Approaching conflict with calm, matter-of-fact communication
✔️ Controlling impulses in order to assume good intent
✔️ Building leadership trust through consistency
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
With over eighteen years of growth and experience at the University of Louisville, Jennifer Hall serves as the Ombuds and Director of Strategic Engagement for the Graduate Medical Education Office, where she supports over 800 medical residents and fellows. Jennifer’s background, shaped by her upbringing in a military family, provides a unique perspective on leadership and resilience. She holds an undergraduate degree in Liberal Studies with a minor in Psychology, a graduate degree in Higher Education Administration, and graduate certificates in Health Professions Education and Human Resources Leadership.
Guided by the principles of empathy, integrity, and continuous learning, Jennifer is passionate about helping young professionals develop their leadership brands with intention and purpose. She also coaches others to cultivate meaningful relationships that help drive success and career growth.
Jennifer is a member of the International Ombuds Association and enjoys participating at various local, national, and international conferences on leadership and medical education.
Outside of work, she enjoys volunteering at her children’s schools and providing guidance to others navigating the challenges of caregiving, drawing on her own experience caring for her mother who lived with Alzheimer's for 13 years.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagedPodcast #LeadershipDevelopment #WorkplaceConflict #ProfessionalGrowth #ConflictResolution #OfficeCulture #KindLeadership #Ombuds
This week on Conflict Managed we welcome Susan Guthrie. Join us as we discuss:
🧠 Why lifelong learning means embracing new skills and technologies
🧠 The cost of protecting your peace
🧠 Networking beyond business cards — building real relationships
🧠 Defining success on your own terms
🧠 Mediation as a tool for durable, livable decisions
🧠 Why facts alone don’t resolve conflict
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
With over 32 years of experience as a Leading Attorney and Mediator, Susan Guthrie has shifted her focus to empowering other legal and dispute resolution professionals. As a sought after speaker, she has educated over 25,000 professionals worldwide on the integration of technology and artificial intelligence (Al) in legal practices.
Currently serving as the Chair of the ABA Section of Dispute Resolution, Susan continues to drive innovation, particularly in the ethical use of Al in the dispute resolution field.
As the award-winning creator and host of the top 1 % Divorce & Beyond® and Make Money Mediating podcasts (over 5 million streams), Susan provides insights and practical advice to a global audience. Her passion for entrepreneurship, personal growth, and practice development is reflected in her dynamic speaking engagements and highly rated training programs and workshops.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagedPodcast #AIandEthics #LifelongLearning #WorkplaceConflict #MediationMatters #ProfessionalGrowth #SusanGuthrie #WorkplaceWellbeing
This week on Conflict Managed we welcome Dr. Michael Neal. Join us as we discuss:
✨ What characterizes ‘A,’ ‘B,’ ‘C,’ and ‘D’ employees
✨ Hiring with excellence: finding the right fit for the role
✨ Adapting to drift while maintaining strong systems and processes
✨ Managing workplace culture shock
✨ A root cause of unmanaged workplace conflict
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Michael Neal is the Founder & Chief Executive Officer of Build My Team. He is a practicing Optometrist in private practice in rural Hawley, Pennsylvania.
He founded Build My Team to solve his own hiring struggles in his practice by modeling how companies like Disney and the Four Seasons hire.
The process worked so well he expanded it to help friends and now Build My Team services clients in 10 different health care professions in over 40 states and Canada.
In his downtime, he's a dad to 2 great sons, runs marathons with his wife and came in 2nd in a 61 mile ultra race.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Amanda Crice. Join us as we discuss:
🧭New hires spot what we’ve stopped seeing if we’re willing to listen
🧭 Great teams aren’t found, they’re built with intention and care
🧭 Clarity and structure are acts of kindness, not control
🧭 Trust people with the truth
🧭 Getting out of the habit of managing emotions
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Amanda Crice is a United Methodist pastor currently serving Martin First United Methodist Church in Martin, Tennessee. With nearly two decades of ministry experience, Amanda has walked alongside young people and adults as they discover their gifts and deepen their spiritual lives. A graduate of Candler School of Theology at Emory University, she’s passionate about nurturing authentic community, equipping lay leadership, and guiding institutions through meaningful change. Amanda is a trained spiritual director and a leader in the Tennessee-Western Kentucky Conference, where she also serves on multiple boards, including the Weakley County Reconciliation Project, We Care Ministry, and Lakeshore Camp and Retreat Center. She lives in Martin with her husband, Justin, and their two cats.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Dr. Kate Jackson-Meyer. Join us as we discuss:
🌱 The contagious energy of being part of an excellent team
🌱 The surprising joy and clarity that can come from leaving—even when things are good
🌱 Working in environments shaped by humility and curiosity
🌱 The power of forgiveness in moving through conflict
🌱 How to strengthen your empathy muscle
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Kate Jackson-Meyer is a trained mediator, well-being expert, and postdoctoral fellow at the Human Flourishing Program at Harvard University. She is the author of many scholarly articles and the book "Tragic Dilemmas in Christian Ethics" (Georgetown University Press, 2022). Kate is the founder of Resolve And, LLC, that offers communication and conflict resolution workshops.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
ConflictManagedPodcast #WorkplaceCulture #EmpathyAtWork #HumanFlourishing #ConflictManagement #Leaving
This week on Conflict Managed we welcome Pam Buchanan. Join us as we discuss:
🌿The role of interpersonal skills in building strong, resilient teams
🌿The interconnectedness of physical, mental, and soul health in the workplace
🌿Acting from fear or love
🌿How to ground ourselves physically and stay attuned to our senses
🌿Engage with your whole self—not your depleted self
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Pam Buchanan, the founder of Quantum Sense, stands at the intersection of corporate prowess and soulful innovation. With over 40 years of experience in corporate America, including pivotal roles at Nasdaq where she worked closely with tech titans like Elon Musk and Mark Zuckerberg, Pam brings extensive experience to the table.
Her journey to Quantum Sense began with a profound assertion: that the modern world is missing a focus on a very vital contributor to success, Soul Health. This insight spurred over a decade of research culminating in her innovative concepts and frameworks. Pam's background uniquely positions her to understand the evolving corporate landscape and the benefit of putting an emphasis on a connection to the senses to drive Soul Health and holistic wellbeing at work.
Pam has developed programs tailored for companies that are proven to enhance employee well-being, reduce anxiety, and boost creativity, ultimately fostering a more satisfying work-life balance. Covering topics from neuro-aesthetics to sound engineering, Pam explores how these can be used to benefit the soul from the outside in, through the gateway of the senses.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Dr. Rob Lion. Join us as we discuss:
⚡ Culture runs through everything. Build it with intention, or risk a dysfunctional workplace.
⚡ Leaders set the standard. Composure, best behavior, and clear expectations start at the top.
⚡ Avoiding conflict causes damage. It erodes trust, weakens teams, and wastes time.
⚡ Good habits make conflict manageable. Approach it with consistency, clarity, and purpose.
⚡ Systems and strategy win. Success isn’t luck—it’s built on purpose.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Rob Lion (pronounced “Lee-own”) is a dynamic professor of human resource development at Idaho State University and the co-founder of Black River Performance Management, where the motto is "Work should fuel the spirit, not drain it." With over 20 years of expertise in leadership, organizational development, and performance improvement, Rob is renowned for his innovative, people-first approach. He specializes in creating human-centric, sustainable systems that drive growth and success within organizations.
Leveraging his deep understanding of human behavior and workplace psychology, Rob simplifies the complexities of leadership, equipping clients with science-backed strategies to enhance organizational culture, strengthen teams, and foster meaningful impact. His work emphasizes aligning individual strengths with organizational needs, enabling leaders and their teams to thrive together.
As a dynamic and engaging speaker, Rob brings complex ideas to life through relatable stories, humor, and infectious energy that captivate audiences. He has been featured on multiple podcasts, authored numerous academic papers, and is celebrated for connecting research with real-world practice. Whether addressing executives, leading workshops, or inspiring teams, Rob's passion for empowering individuals and transforming organizations leaves a lasting impression, making him a highly sought-after thought leader in his field.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Erika Wasser. Join us as we discuss:
✅ Pay structures that reflect actual job demands
✅ Leadership that removes barriers, not just sets expectations
✅ Breaking free from “this is how we’ve always done it”
✅ Tech that simplifies work instead of complicating it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Erika Wasser is a co-founder and CEO of Prospr, the #1 app helping frontline teams get shift done. Used by thousands of teams and the world’s most recognizable brands, businesses use Prospr to manage their frontline teams, communicate & build community, and standardize operating processes at scale.
Prior to Prospr, Erika founded Glam+Go, a US national salon chain, where she experienced firsthand the operational challenges at frontline within multi-unit brick & mortar businesses, and the need for better support & communication tools for the hourly shift-based workforce.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Rick Yvanovich. Join us as we discuss:
🔑 Barriers to success: Identify, address, and move forward
🔑 The buck stops with us: Taking ownership in all aspects of our careers
🔑 Imposter syndrome: Name it, challenge it, move past it
🔑 Emotional intelligence: What it is and why it matters
🔑 Recharging after tough conversations: Strategies for bouncing back
🔑 Choosing a coach: What to look for and what to expect
🔑 Understanding colleagues: Practical skills for better workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a serial entrepreneur with a knack for scaling businesses in multiple industries, Rick has achieved repeated success and created a multimillion-dollar company servicing clients in 80 countries, including half of the top 20 hotel chains and several Fortune 500 businesses. His diverse background includes stints as an executive coach, entrepreneur, techie, baby boomer, and professional bean counter (earning him the prestigious FCMA CGMA FCPA designation). With over 40 years of experience spanning supermarkets, accounting, breweries, newsagents, defense manufacturing, IT, talent, F&B, property development, and BP, Rick is a true veteran of the business world.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Christine Miles. Join us as we discuss:
🔁Being taught vs being told
🔁Listening acts as oxygen in an organization
🔁Developing a common language for listening
🔁Debunking the “I heard therefore I understand” myth
🔁What blocks listening
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Christine Miles is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur. She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately held companies.
She is the author of What Is It Costing You Not to Listen? What Is It Costing You Not to Listen? will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems. Christine Miles is a longtime expert in educating individuals and organizations on how to listen in ways that transform how they lead, sell, influence, and succeed in every aspect of life. Following the steps of her breakthrough Listening Path™ will provide you with a critical key to your success - understanding.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Aneace Haddad. Join us as we discuss:
⏳Noticing the story we tell ourselves about conflict
⏳The gift of being present to others
⏳Collaboration instead of control
⏳Secret saboteurs at work
⏳Stuck? Moving beyond rigid and fixed perspectives
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a seasoned C-Suite Executive Coach and McKinsey-certified Senior Advisor, Aneace Haddad brings a wealth of experience and transformative insights to the realm of executive leadership. With over 1,800 hours of certified coaching, impacting over 300 individual senior leaders and aiding 100 top teams across 15 diverse industries globally, Aneace has become a trusted guide in steering executive teams to new heights.
In his 40s, Aneace grappled with the challenges of dismantling silos and fostering team cohesion. This pivotal period marked a relentless pursuit of operational excellence, laying the groundwork for a deeper exploration into the essence of leadership. Recognizing the nuanced dynamics of human behavior as the key to overcoming obstacles, Aneace transitioned into his 50s armed with a profound understanding of the critical challenges senior leaders face.
Now, in his 60s, Aneace harnesses the opportunities and challenges presented in midlife to help executives unlock new energy and potential within themselves and their teams. His coaching style is shaped by a global perspective, combining proven leadership models with real-world insights from cross-cultural experiences and various life stages.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Executive Coach Thomas Gelmi. Join us as we discuss:
🔥 Belief as a Habit – The mindset we choose shapes our outcomes.
🔥 The Grip of Negativity – Why the bad sticks while the good slips away.
🔥 Differences at Work – Fuel for conflict or a catalyst for growth?
🔥 Radical Acceptance – Making peace with what we can’t control.
🔥 The Power of Assumption – What if we assumed good intentions first?
🔥 Curiosity Over Defense – A mindset shift that transforms workplace conflict.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Executive Coach Thomas Gelmi has been a trusted advisor to leaders and their teams for more than two decades. His programs, which have attracted roughly 10,000 participants from nearly 90 countries, reflect his adaptability and appeal across cultures and industries. Thomas works in four languages and his clients range from global corporations to SMEs and private individuals worldwide.
Thomas draws on an extraordinary biography with exciting milestones, such as his many years as a Maître de Cabine, leading cabin crew at Swissair, and eight years as operations manager of an international leadership development company. In addition to his extensive professional experience, he also gathered years of experience as a trained caregiver, providing psychological assistance to victims in crises, accidents, and other extreme situations.
Since 2020, Thomas Gelmi has been a member of the prestigious Forbes Coach Council, an invitation-only community of leading business coaches whose members are selected based on their extensive and diverse experience. He is a long-term member of the International Coaching Federation (ICF), whose values and quality standards guide his work.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
The Power of Belonging at Work
🎙 This week on Conflict Managed we welcome Karen Phillips. Join us as we discuss:
💡 Leadership in Action: Spotting toxic, mediocre, and excellent leadership in the workplace
💡 Unsung Heroes: How support staff shape a healthy work environment
💡 Openness vs. Suspicion: Embracing differences to foster better workplace relationships
💡 A New Path: Transitioning into mediation as a second career
💡 The Strength of Restraint: The power of stepping away from workplace conflict instead of fueling it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Karen Phillips, LBSW, MACR, is a highly experienced mediator with over 35 years of helping families, businesses, and communities navigate conflict and crisis. She has worked extensively in juvenile courts, schools, and community agencies, building strong relationships within the legal community across West Tennessee.
As a licensed social worker with an M.A. in Conflict Resolution, Karen provides mediation services in Memphis and surrounding areas. Karen serves as a board member of the Tennessee Association of Professional Mediators and is a member of the Memphis Bar and Tipton County Bar.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Adaptability, Humility, and Collaboration: Keys to Professional Growth
🎙 This week on Conflict Managed we welcome Jake Bynum. Join us as we discuss:
📋 Practicing excellent management through clear communication and support
📋 Fostering workplace growth by supporting others, even when they move on
📋 Turning professional mistakes into opportunities for growth and learning
📋 Responding thoughtfully and intentionally to workplace challenges
📋 Navigating difficult decisions gracefully when “no” is necessary
📋 Treating everyone with respect as a foundation for workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Jake Bynum serves as Chief of Staff to Chancellor Freeman at the University of Tennessee at Martin, where he oversees daily operations, strategic initiatives, and leadership programs like WestStar and the McWherter Institute. Previously, he was the Mayor of Weakley County, holding the position for a decade and becoming the youngest to serve at that time in this role at age 30. Bynum has a degree in business administration from UT Martin and earned a master’s in Leadership and Public Service from Lipscomb University.
Active in his community, Bynum has held key roles with local organizations and has been recognized with several honors, such as the TNAchieves Mentor Hall of Fame and Jackson Sun's 40 Under 40. He is a founding member of the Weakley County Backpack Program, supporting food-insecure children, and serves on the board of the Governor’s Early Literacy Foundation. Bynum, a dedicated family man, lives in Dresden with his wife Alyssa, a public-school teacher, and their two children, Ella and Nash.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Eric Charran. Join us as we discuss:
💼 Prepare for Reality: Understand the real world of work—it’s not just about what you know but how you engage.
💼 Build Relationships: Prioritize dialogue, listening, and generosity to foster strong connections with colleagues and managers.
💼 Reflect and Grow: Use self-reflection to recognize patterns, address blind spots, and improve professionally.
💼 Navigate Challenges: Leverage coping mechanisms to handle bad boss behavior and prepare for the next level of work.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Eric Charran is a visionary technology executive, author, and thought leader with over 25 years of experience in transforming global enterprises through digital innovation, data-driven strategy, and AI-driven solutions. Known for his ability to bridge the gap between business objectives and complex technology, Eric has spearheaded transformative initiatives at major organizations, including Microsoft and Capital One, where he served as Chief Architect, bringing substantial advances in cloud resilience, digital transformation, and data infrastructure efficiency. His strategic insights and leadership have driven high-impact changes across sectors, optimizing performance and fostering resilience in industries from finance to healthcare.
Check out his new book, Have You Ever Had a Boss That…: Succeeding in a Dysfunctional Workplace, available February 12, 2025.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Careers #Leadership #ConflictResolution #ProfessionalGrowth #WorkplaceCulture
Ep 141, In Conflict, What Is the Question Between Us?
🎙 This week on Conflict Managed we welcome Dana Caspersen. Join us as we discuss:
⚡ Signal "It’s Me, Not You" – Develop one word (Cujo) or hand gesture to signal you’re having an off day, so others know it’s not about them.
⚡ Spot Old Stories – Identify past narratives that block progress.
⚡ Shift the Focus – Ask, “What matters to me?” instead of “What’s wrong with them?”
⚡ Practice Curiosity Daily – Build curiosity through small, consistent actions.
⚡ Make Conflict Habits Visible – Recognize and acknowledge your patterns in conflict.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dana Caspersen is a conflict engagement specialist, best-selling author, TEDx speaker, and award-winning performing artist. She works with individuals, organizations, and communities worldwide as a trainer, coach, consultant, and dialogue designer. Drawing on the knowledge and insight gained from her experience and training as a mediator and conflict analyst as well as her 40 years career as a performing arts innovator, Dana empowers people and organizations to navigate complex and challenging situations.
Dana’s work integrates conflict engagement practices with choreographic design to create effective, impactful teaching and communication methods. In collaboration with businesses, communities, governments, and foundations, she has designed and facilitated action dialogues on challenging topics, bringing together thousands of people from diverse communities across the world.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Happy New Year!
🎙 This week on Conflict Managed we welcome Faye McCray. Join us as we discuss:
✨ Reframing "No" – Saying no makes room for the right yes.
✨ Imagining Positive Outcomes – Shift from worst-case thinking to what's possible.
✨ Storytelling for Connection – Use your story to build trust and inspire action.
✨ Transferable Skills – Past experiences build your ability to adapt, thrive, and succeed.
✨ Empathetic Leadership – Create space, collaborate, and build psychological safety through action.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Faye McCray is a dynamic leader, speaker, and consultant with a unique career trajectory that spans law, media, and wellness. With over a decade of experience practicing law in high-pressure environments, Faye has firsthand knowledge of the challenges professionals face in maintaining their personal identity while navigating demanding careers. This experience informs her passion for helping others protect their well-being and prioritize their values without compromising their ambition.
Faye has led content and communication strategies for major brands like Well+Good, Livestrong, Healthline Media, Psych Central, Medical News Today, Healthgrades, and Optum Perks, where she focused on health equity, wellness, and mental health in the workplace. Her expertise in developing high-level strategies has helped drive significant audience growth, engage diverse communities, and build resilient, inclusive work cultures. Faye’s leadership in crisis communications has further shaped her ability to address the intersections of race, gender, and equity in professional settings.
As a business adviser and consultant to executive leaders and prominent organizations like The Washington Post and Goldman Sachs, Faye helps teams and leaders craft authentic, impactful stories that resonate with their audiences. She is known for her ability to connect deeply with stakeholders and foster brand loyalty through innovative storytelling and strategic insights.
A sought-after speaker, Faye regularly engages audiences on topics such as mental health and wellness, professional identity, leadership, and equity in the workplace. She has been honored as an Aspen Ideas Fellow and named to the Cynopsis Digital
Faye holds a B.A. in English from Binghamton University, an M.A. in Writing from Johns Hopkins University, and a JD from Howard University School of Law.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Karastin Hancock. Join us as we discuss:
🔑 Avoiding conflict can silence your leadership voice
🔑 Understanding the "why" behind volunteer conflict
🔑 Balancing paid work (Work) with unpaid, purpose-driven work (work)
🔑 Eyes wide open: what can I learn from all those around me?
🔑 Flattening leadership structures for a more inclusive and collaborative work environment
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Karastin Hancock has spent the majority of her career working and volunteering with various non-profit and faith-based organizations. From a young age, she felt a strong calling to serve those around her. In her twenties, while attending university and ministry school, she worked with individuals experiencing homelessness, substance misuse, and those from underprivileged backgrounds. These experiences have only deepened her commitment to a life that bridges faith with the needs of the world.
Currently, Karastin is focused on community engagement across the Purchase District and Pennyrile regions of Kentucky. As a graduate of Graves County High School in Mayfield, KY, she felt a deep responsibility to get involved in recovery efforts following the devastating tornadoes that struck Western Kentucky and Western Tennessee on December 10, 2021. For the past three years, she has dedicated her time to volunteering with the local Long-Term Recovery Group. Over this period, she has served in many roles and now leads the Mayfield/Graves County Long-Term Recovery Group as the Executive Board Chair.
In her free time, Karastin enjoys sipping a good cup of coffee, rainy days, having deep and lingering conversations with friends and family, reading weather blogs, sitting on her front porch with her husband, and cuddling with her pets: two of the cutest cats you’ve ever met, Barry Swift Ninja and Harper "Money Cat" Freese, as well as her adorable Maltese mix, Charlie Wren Freese.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Robin Wheeler. Join us as we discuss:
🔸 Taking a breath to shift panic into problem-solving
🔸 Noticing issues, helping others, and staying curious
🔸 Overcoming fear of public speaking and building confidence
🔸 Brainstorming solutions with people in crisis
🔸 Naming the problem to set expectations and boundaries at work
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Robin Wheeler joined the Nashville Conflict Resolution Center staff in spring 2019 after mediating with NCRC as a volunteer. She is a Rule 31 Listed Family/Family Mediators Specially Trained in Domestic Violence/General Civil mediator.
Prior to joining NCRC, Robin worked in Columbia, South Carolina where she was the South Carolina Bar’s Pro Bono Director and the South Carolina Access to Justice Commission’s first Executive Director. Prior to that, Robin worked as an attorney for Protection and Advocacy for People with Disabilities now known as Disability Rights South Carolina. Robin has been licensed as an attorney in South Carolina since November 1999. Before law school, Robin worked as a travel agent, enabling her to see much of the world while maintaining her curiosity and love of travel.
She is keenly interested in mediation and its critical role in access to justice. Robin has observed firsthand how community mediation centers offer access to justice for families in crisis, particularly low-income families.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Ep 137, Surface vs. Substance: Managing Workplace Disputes Wisely
🎙 This week on Conflict Managed we welcome Marc Harwell. Join us as we discuss:
✨ Looking for the thread(s) in a conflict beneath the emotions to move forward
✨ The value of listening as the foundation of understanding
✨ Genuine love and empathy produce transformative results
✨ Using AI thoughtfully to enhance problem-solving
✨ Addressing issues promptly as a form of self-care
✨ Developing imagination to be a better problem solver and colleague
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Marc Harwell is an attorney at Harwell & Hurst PLLC. Marc has primarily worked as a trial lawyer for over thirty years. He has tried over 100 jury trials and even more bench trials. He has successfully litigated cases of wrongful death, traumatic brain injury, alleged bad faith denials of coverage, major commercial developments and construction, products liability involving catastrophic injury, employment related class actions, etc.
Since 2014, Marc has served as an effective mediator handling a wide variety of complex cases involving commercial motor carriers, products liability, construction projects, professional malpractice, etc. He is an Arbitrator and Mediator through American Arbitration Association (AAA).
Marc is especially proud of the fact that though he is President Elect of one of the most well-respected defense-based organizations (The Federation of Defense and Corporate Counsel) the Tennessee Trial Lawyers Association has trusted him to speak about mediation at their annual conference. Reputation is everything.
He is President Elect of the Federation of Defense and Corporate Counsel (FDCC) and was a recipient of the FDCC’s President’s Award for Community Service related to his #FeedThePartnership campaign and was the recipient of the 2024 FDCC President's Award for Exemplary Service. He is also a Member of the Board of Directors of DRI.
Marc is a Tennessee Supreme Court appointed commissioner with the TN ADR Commission. In 2023, he was selected to be on the Board of Directors for Tennessee Association of Professional Mediators (TAPM). He is a Fellow of the Tennessee Bar Foundation and the Chattanooga Bar Foundation. In 2018, he served as the President of the Chattanooga Bar Association. He served on the Board of Directors of the American Law Firm Association – International (ALFA) from 2015 through 2017.
These examples of his work as an Advocate, as a Neutral, and as a Leader are illustrative of his ability to work effectively for clients in cases where the stakes are high, with competing advocates to bring reason and resolution to their disputes, and with an executive committee to accomplish excellent results for the overall good of the group.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Sandy Tarkington. Join us as we discuss:
📈The value of an excellent meeting
📊Navigating the changing world of work
📈Setting proper expectations for excellent leadership
📊Leadership transitions
📈Considering what are, and are not, your problems to fix
📊 Ongoing and curated communication with colleagues
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Sandy Tarkington is the Senior Vice President of Marketing & Public Relations at First Citizens National Bank. She is a West Tennessean whose community has invested in her, and she considers it a privilege to continually invest back in her community. She obtained a local education through Dyersburg State Community College and The University of Tennessee at Martin. She then immediately joined the workforce in her hometown, where she has grown throughout her thirty-year career in financial marketing.
Sandy has been widely recognized for her leadership and influence, receiving accolades such as the Sterling Award as one of the 20 Most Influential Women of West Tennessee, Distinguished Woman of the Year and Diplomat of the Year from the Dyersburg/Dyer County Chamber of Commerce, multiple Woman of the Year honors from the Dyersburg American Business Women’s Association, and the Outstanding Alumni Award from Dyersburg State Community College.
Continual learning is a goal that has been achieved through completion of American Bankers Association School of Banking Marketing & Management, earning Certified Financial Marketing Professional designation, and becoming a certified leadership coach. Through programs like Leadership Dyer County and WestStar, Sandy has built stronger relationships and local experiences. Her career has lent many opportunities to strengthen her community through numerous organizations, including American Business Women’s Association and Kiwanis.
She and her husband of over 30 years have three children and two grandchildren (plus another on the way!), who all currently make West Tennessee their home.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Nellie Wartoft. Join us as we discuss:
🐅Communication that works
🐅Uniting to drive change
🐅Two-way feedback loops
🐘Naming the elephant in the room
🐅Personalized communication at work
🐅Unhelpful generational stereotypes
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Nellie Wartoft, CEO and founder of Tigerhall since 2019, aims to overhaul how large enterprises approach driving change, transformation and knowledge sharing. With expertise from leading Sales & Marketing at Michael Page, she recognized the clash between traditional communication and modern content consumption, inspiring Tigerhall’s creation. Under her leadership, Tigerhall gained global recognition, attracting Fortune 500 firms and securing over $10 million in venture capital. Tigerhall operates in 32 countries and 12 markets, facilitating organizational engagement that drives buy-in and support for change and transformation initiatives.
Nellie’s entrepreneurial prowess earned her acclaim, including recognition on the 2021 Gen T list of Leaders of Tomorrow. Additionally, she’s a Swedish National Champion in skeet shooting and contributes to industry development on boards like the Swedish Chamber of Commerce Singapore. Driven by innovation and a global outlook, Nellie continues to lead Tigerhall in transformative change, solidifying her legacy as a visionary in technology and business.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Blake Stoker, owner of Blake’s at Southern Milling. Join us as we discuss:
👨🍳Growing with your business
👨🍳Developing trust
👨🍳Learning through experiences and out of necessity
👨🍳Conflict management: skills to be learned and developed
👨🍳We cannot control other’s happiness
👨🍳Working towards a common goal
👨🍳Focusing on long-term solutions for healthy work environments instead of gimmicks
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Blake Stoker is the owner of Blake’s at Southern Milling. Blake started his business in 2016 as a food trailer, Blake's BBQ, in Dresden, TN during the summers while attending college at Mississippi State University. After three years in Dresden, and getting ahold of his current restaurant location to open a brick-and-mortar restaurant, he moved his BBQ trailer business to Martin, TN. In early spring of 2022, he closed the trailer and began the transition to Blake's at Southern Milling.
Blake’s at Southern Milling is a restaurant, bar, and private event space offering Texas-style smoked meats, Southern sides, and classic cocktails in a beautifully preserved and fully renovated historic building situated in the heart of downtown Martin, Tennessee. Built in 1918, 109 S. Lindell Street has long been a landmark and gathering place for locals. Some hundred years later and now home to Blake’s, it is a special destination for locals and travelers alike.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Sammy Burt. Join us as we discuss:
🏁Joy (vs. happiness) at work breeds resilience and emotional stability
🏁Representing the colleague or client who isn’t present
🏁What does it really me to “be yourself” at work?
🏁Moving from conflict to dialogue
🏁Noticing and addressing seemingly small but significant issues
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @ 3pconflictrestoration.
Sammy Burt is a visionary systems coach and consultant, focused on transforming leadership and organizational culture. With over a decade of experience, she partners with organizations to enhance team performance, leadership, and create cultures of joy and purpose. Sammy is part of the founding team at Farleigh Performance, and is the founder of Backpack, and serves on the Board of Advisors at Storm Consultancy. She is also a trustee for Unseen, the UK’s modern slavery charity.
Her work blends evidence-based strategies with human behavior insights, making her coaching impactful and accessible. Sammy is writing a book, "What's a Grown-Up Anyway?" which challenges traditional ideas of adulthood, focusing instead on qualities-based development.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on conflict managed we welcome Ryan Englin, bestselling author, creator of the Core Fit Hiring System, and consultant to the trades. Join us as we discuss:
🍂The importance of excellent onboarding
🍂Hiring well
🍂New at a job: the little things matter
🍂Articulating company culture
🍂How do you define a great worker?
🍂Valuing employees as persons first and workers second
Conflict Managed is available wherever you listen to podcasts. You can now watch the conversation on YouTube.
Ryan is a passionate advocate for small to medium sized businesses and blue-collar industries driven by a childhood spent witnessing his father's wireless work as an owner/operator. With a decade of experience in corporate America and as CEO of Core Matters, Ryan empowers business leaders to build amazingly productive companies by focusing on hiring and retaining the right people. Through his engaging speaking engagements, workshops, and webinars, Ryan shares his unique perspective on process development and recruitment as a marketing activity, offering actionable tips and strategies to revolutionize any business. Ryan's dynamic approach ignites transformation, leaving audiences energized and motivated to conquer the challenges of today and tomorrow.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Manya Chylinski. Join us as we discuss:
▶ Structure and creativity
▶ Invisible trauma
▶ Small, incremental changes towards developing compassion within organizations
▶ What it means to be professional in today’s workplace
▶ Addressing the fear of ‘getting it wrong’
Conflict Managed is available wherever you listen to podcasts. You can now watch this episode on YouTube!
Manya is a keynote speaker and advocate. Her life took an unexpected turn when the Boston Marathon bombings left her with deep emotional scars and post-traumatic stress. Her healing journey led her to help individuals and organizations reimagine leadership with a focus on empathy and well-being.
A communication expert with a background in writing, research, and marketing, Manya shares her powerful insights and helps individuals and organizations understand the mental and emotional effects of trauma and build resilience during times of change and crisis. She shared her wisdom on stages like SXSW and TEDx, on CBS, NPR, and in The Boston Globe.
Manya’s honest and down-to-earth approach when addressing challenging topics resonates with diverse audiences. Her passion lies in advocating for those affected by psychological wounds, emphasizing the importance of validation and visibility on the path to recovery and growth. She empowers her audiences to discover their inner strengths and take practical steps toward compassionate leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Lorraine Segal. Join us as we discuss:
🔹When your dream job becomes a nightmare
🔹Accept and acknowledge there will be conflicts at work
🔹Shift from blame to contributions
🔹 The role of love
🔹The power of story: “That’s my story and I’m stuck with it” mentality
🔹Allowing mistakes
Conflict Managed is available wherever you listen to podcasts.
After twenty years in toxic academia as a tenured professor, Lorraine Segal was inspired to start her own business, Conflict Remedy, happily offering DEIB informed teaching, coaching, presenting, and consulting around workplace conflict transformation. She has helped over 2000 leaders in non-profits, corporations, and small businesses improve communication, harmony, and productivity at work to understand and deal with bullying and mobbing more effectively. She is a contributing author to the anthology Stand Up, Speak Out Against Workplace Bullying.
Her recently published memoir, Angels and Earthworms, an Unexpected Journey to Love, Joy, and Miracles, is about her own transformation from miserable self-doubt to self-acceptance, true love, spiritual awareness, and right livelihood. Find out more and read Lorraine’s blog at ConflictRemedy.com.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Trent Smock. Join us as we discuss:
✨Management: It’s always about people
✨What difference in you would make the biggest difference for the people you manage?
✨Culture is departmental
✨Psychometrics
✨You get the behavior you tolerate
✨Developing mental fortitude
✨Leaders: live the values first, then post about them
Conflict Managed is available wherever you listen to podcasts.
Trent Smock is a leadership coach with over 25 years of experience in helping senior executives and professionals enhance their leadership skills and drive organizational success. With a robust background in the financial services industry, Trent has collaborated with top-tier companies like Pacific Life, Prudential, AXA, and Equitable. His expertise spans across various leadership levels, from first-time leaders to senior vice presidents managing large teams and overseeing substantial P&L responsibilities.
Trent's coaching philosophy revolves around transforming individual contributors into effective leaders capable of empowering their teams. He emphasizes the importance of making the transition from doing the work to enabling others to excel in their roles. This approach has proven instrumental in driving organizational growth and fostering a culture of accountability and leadership.
A key element of Trent's methodology is the concept of "crossing the chasm," which involves guiding leaders through the challenging shift from managing tasks to managing people. He leverages his deep understanding of behavioral assessments and psychometric surveys to provide insights into leadership styles and areas for improvement. This data-driven approach ensures that his coaching is tailored to the unique needs of each client, facilitating meaningful and sustainable change.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Katie Graves, executive director for Main Street Union City, TN.
Join us as we discuss:
📌Reflections on being a young professional
📌The advantage of building strong work relationships
📌Responsive and approachable leadership
📌Working with “sandpaper people”
📌Attitudes at work
Katie Graves was born and raised in Memphis, Tenn., and received her bachelor’s degree in communications and public relations from The University of Tennessee at Martin.
Katie started her career in marketing and PR at Discovery Park of America in Union City, where she managed the website and social media pages for the museum before being named marketing director. After seven years at Discovery Park, Katie accepted the PR and Marketing Director position at Dynamix Physical Therapy in Milan, Tenn., where she promoted and advertised the company’s services and helped open five new clinics.
In May of 2023, Katie accepted the position as executive director for Main Street Union City, a nonprofit organization with the mission to revitalize, enhance and preserve the downtown district of Union City.
Katie is married to her husband, Ben, and they live in Union City.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Ep 127, Managing Work Conflicts: Celebrating the Work of Ombuds Professionals
🎙This week on Conflict Managed we welcome Liz Hill, Associate Director at the University of Colorado Boulder Ombuds Office. Join us as we discuss:
🌐What is an Ombuds and why your organization needs one
🌐Asking better questions
🌐Helpful tips for first time managers
🌐Empowering people to make their own choices
🌐The creative impulse at work: learning through doing
🌐Should you address every conflict?
🌐Risk assessment of action and inaction
Conflict Managed is available wherever you listen to podcasts.
Liz Hill is the Associate Director at the University of Colorado Boulder Ombuds Office, where she has been championing conflict management since 2016. With 17 years of experience as an ombuds, Liz is an attorney, trained mediator, and certified organizational ombudsman practitioner (CO-OP®). She brings a wealth of experience from her previous roles as a Hotel & Restaurant Manager, Arizona Assistant Attorney General, Assistant Ombudsman for the State of Arizona, and Organizational Ombudsman for Apollo Education Group. Liz currently serves as Chair-Elect of the American Bar Association Section of Dispute Resolution and Chair of the International Ombuds Association's CO-OP® Communications Committee. She also co-founded Ombuzz, a blog on workplace conflict resolution, and OmbudsLinked, a LinkedIn group for ombuds professionals.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Martijn Lemmens, an experienced business consultant with a unique blend of professional and personal development expertise.
Join us as we discuss:
🧭Changing behavior by transforming limiting beliefs
🧭Understanding and addressing work conflicts by identifying underlying needs
🧭What should you address at work, and what should you let slip by?
🧭What filters your experience of the world and your work environment?
🧭 PSYCH-K®
Conflict Managed is available wherever you listen to podcasts.
With over 30 years in business consulting, including 20 years at a top firm, Martijn Lemmens has navigated complex work environments and led with resilience. He achieved a notable promotion during the challenging first year of the COVID-19 pandemic, thanks to his expertise in PSYCH-K®, a transformational methodology he both practices and teaches. Martijn's background also includes neuro-linguistic programming (NLP), transactional analysis, and provocative coaching, all of which he uses to help people manage stress and foster growth.
Conflict Managed is produced by Third Party Workplace Conflict Restorations Services and hosted by Merry Brown.
On this episode of Conflict Managed, we welcome Bryant Galindo. Join us as we discuss:
✅Collaborative disagreement
✅Creating more compassion
✅Triggered vs grounded emotions
✅Leveraging social capitol at work
✅Making the workplace more human
✅Best practices for start-ups
Conflict Managed is available wherever you listen to podcasts.
Bryant is the Founder of CollabsHQ and works with startup founders, executives, and business teams as a mediator, executive coach, and consultant. With a focus on conflict resolution, leadership communication, and team dynamics, Bryant has partnered with the United Nations, USAID, MUFG, and numerous venture-backed startups to resolve complex business/workplace disputes while guiding leaders and their teams to excel. As a bilingual, first-generation Mexican-American and queer man, he brings a unique perspective to his work. In June 2022, Bryant published The New Middle, a book on how to collaborate during moments of intense disagreement. He is based in Los Angeles, CA.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Maria Arpa. Join us as we discuss:
🏁Building physical spaces at work to hold difficult conversations
🏁Reducing pain at work
🏁Conflict is a free and untapped resource
🏁Finding the right frequency in our work community
🏁Forget perfectionism
🏁Preparing colleagues to share what they experience at work
🏁The power of dialogue
Conflict Managed is available wherever you listen to podcasts.
Maria Arpa, an expert in workplace dynamics and compassionate communication, is transforming conflict resolution and relationship-building in organizations. Her journey from London’s slums to a successful entrepreneur and conflict resolution specialist underscores her commitment to fostering inclusive and respectful workplaces.
Her "Dialogue Road Map" enhances heart-centered communication and reduces unnecessary suffering, making her a sought-after advisor for senior executives. Maria’s diverse experiences, from mediating neighborhood disputes and engaging with gang members to working with global communities, have honed her ability to promote cultural understanding and healthy dynamics.
Her training modules and consulting practice are embedded into workplace cultures including a renowned chef's restaurant chain’s leadership program, an international consultancy firm, a world class boarding school and a prison. Maria’s blend of spiritual insights and practical solutions helps create environments where people feel valued and heard.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Jeremiah Whiteman, manager of Vantage Coffee Roasters. Join us as we discuss coffee and:
☕ Challenges and rewards of working with family
☕ Consequences of ignoring our emotions
☕Importance of advocating for ourselves and others
☕ Recognizing complexity in people
☕ Conflict insights from “Lord of the Rings”
☕ Understanding the conflict’s context
Conflict Managed is available wherever you listen to podcasts.
Jeremiah Whiteman graduated from UTM with a bachelor’s degree in philosophy. He’s the manager of a local coffee shop, Vantage Coffee Roasters, as well as doing quality control and ongoing training for employees in three additional stores.
Before working in coffee, Jeremiah was in and out of construction for 18 years with his father. His hobbies include reading, writing, disc golf, karaoke, cigars, beer and/or bourbon, and—of course—coffee! He also thoroughly enjoys any opportunity to share a dad joke or indulge in a good pun. For more, he’s on TikTok and Instagram: @brewsbyjeremiah.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Lisa Steelman, Executive Leader and Leadership Coach. Join us as we discuss:
🧭Investing in leadership training
🧭The gift of learning through observation
🧭Nurturing the work environment you want
🧭When employees abuse systems that are meant to protect employees
🧭Getting curious about the causes of underperformance
🧭Players and pretenders in the office
As an executive manager, Lisa Steelman has led high performance teams and managed strategies in government, associations, and Fortune 10, and Global 50 companies. She has spearheaded winning multi-billion-dollar RFP projects and navigated complex legislative landscapes, managing budgets of $30M+ and has achieved exceptional results in advocacy, communications, and public affairs.
Committed to continuous growth as a John Maxwell certified leadership coach, MBA graduate, and CAE candidate, Lisa leverages her expertise in executive leadership, strategic planning, and association management to drive organizational success.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
Ep 121, Addressing Challenges in Remote Work
🎙This week on Conflict Managed we welcome Wayne Turmel, author, speaker, podcast host, and communications and leadership professional.
Join us as we discuss:
🏁Conflicts in remote teams
🏁Thinking through employee engagement in a remote workforce
🏁Rethinking hybrid work: from compromise to strategic
🏁The value of personality assessments at work & understanding work styles
🏁The importance of effective communication in hybrid work settings
Wayne Turmel has been writing about how to develop communication and leadership skills for nearly 30 years. He’s taught and consulted at Fortune 500 companies and startups around the world. For the last 18 years, he’s focused on the growing need to communicate effectively in remote and virtual environments.
In addition to his writing, Wayne is a sought-after speaker at business and leadership conferences and events. He’s the author of 15 books, and a frequent guest at events such as ATD’s International Conference and Exposition and the European Digital Learning Expo. He’s also the host of the “Long Distance Worklife,” podcast. Marshall Goldsmith calls him “One of the most unique voices in leadership today.”
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we are joined by award-winning attorney Jessica Childress.
Join us as we discuss:
🏆Avoiding impulsive reactions to leaving a difficult work environment
🏆Developing courage to address difficult work situations
🏆Supporting colleagues by lending your courage to them
🏆Always leading with respect
🏆Managed conflict fuels innovation
Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms. Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters. She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.
Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.
Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.
Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.
She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, and 2023 Washington, D.C. Super Lawyers Rising Stars lists. Only 2.5% of practicing attorneys in Washington, D.C. are selected to receive this honor.
Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
This week on Conflict Managed we welcome Dennis Stevens, Executive Leader, Entrepreneur and Founder of OrgWright.
Join us as we discuss:
🎯Achieving cohesion among colleagues throughout an organization
🎯Organizational design
🎯Understanding competition within organizations
🎯Clarity in work
🎯The ladder of inference
🎯Addressing the ‘frozen middle’
Dennis Stevens is a seasoned consultant and visionary leader with over 30 years of experience at the nexus of technology innovation and organizational leadership. Starting his career in the US Marine Corps, Dennis honed an appreciation for what can be accomplished with well-formed teams, clarity of purpose, and effective leadership. His entrepreneurial journey includes founding several companies that helped organizations accelerate business strategies by aligning emergent software solutions with organizational design and change management, driving significant transformations.
In 2011, Dennis co-founded LeadingAgile, where he became renowned for innovative problem-solving and scalable business solutions. He led over 150 transformations, establishing himself as a thought leader in Agile and AI integration, fostering resilient and adaptable organizations. His latest venture, OrgWright, launched in 2024, focuses on guiding organizations through digital evolution by building leadership teams adept at crafting dynamic organizations. Dennis emphasizes four critical conditions—Informed Awareness, Coherence, Purposeful Direction, and Strategic Empowerment—to cultivate adaptability and strategic execution, grounded in his extensive consulting and management experience.
Dennis is not just a consultant, but a sought-after speaker, known for his insights into organizational transformation, executive buy-in, and the future of work in the era of AI. His approach, which underscores the role of executive leadership in scaling adaptability and fostering innovation, makes him an authoritative voice in the field.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Dr. Laura Crawshaw, The Boss Whisperer.
Join us as we discuss:
🎯Stopping the workplace suffering caused by abrasive leaders.
🎯Witnessing the trauma of workplace bullying
🎯Why would a boss treat an employee badly?
🎯Why would a company not intervene when a boss is treating employees badly?
🎯Addressing indirect negative perceptions
🎯The management backbone
Laura Crawshaw, Ph.D., BCC, also known as The Boss Whisperer®, specializes in researching and coaching abrasive leaders and helping managers learn how to manage them. Over the past forty years, she has served an international clientele, including over 40 Fortune 500 companies, the United Nations, and NASA. She founded the Executive Insight Development Group, Inc. in 1994 and the Boss Whispering Institute (dedicated to research and training in the specialty practice of coaching abrasive leaders) in 2009. She is also on the faculty of the University of Colorado, Boulder.
Dr. Crawshaw’s first book, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace was released in 2007. Her new book is Grow Your Spine & Manage Abrasive Leadership Behavior: A Guide for Those Who Manage Bosses Who Bully (Executive Insight Press).
LinkedIn Site: https://www.linkedin.com/in/bosswhispering/
Website: www.bosswhispering.com
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Chad Brown, founder and executive coach and business owner.
Join us as we discuss:
⚒Normalizing failure
➗Solving problems for humans
😳The half-life of an emotion
⚡Holding higher conversations than fear
💼Work/life integration
Chad Brown is a leadership engagement expert. He coaches founders and executives in the art and science of leadership for themselves, their teams, and clients to create new, unprecedented results and experience fulfillment in their work.
Chad founded a media production studio called Shade Tree Films in 2008 that has serviced global companies such as Volkswagen, Target, and Pixar Animation Studios.
This is where his love and passion for leadership and causing results through others was ignited. He sold that company in 2021.
Chad thrives in extreme environments and difficult conversations. Over the last 7 years, Chad has trained and developed leaders at globally recognized brands like Lulu Lemon and Ironclad Document Services along with many burgeoning start-ups.
When he is not engaging in meaningful conversations with leaders, you will find (or won't be able to find) Chad on a wild adventure in the mountains with his family. He resides at the foot of the Rocky Mountains in Orem, Utah with his wife Katie and three children Addison, Kenya, and Milo.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Casey Ruggiero, Operations Coordinator for REACH for Uganda.
Join us as we discuss:
🥇Navigating team differences
🐴Lessons learned from a NCAA Divion I equestrian athlete
👩💻Investing in young professionals
✌Non-profits
🌐Mission-minded work
Casey Ruggiero is native to the suburbs of Washington DC and grew up traveling alongside her parents who had careers that took them all over Africa. She graduated Summa Cum Laude from the University of Tennessee at Martin in 2023 with B.A.s in International Studies and Philosophy. Her undergraduate honors thesis consisted of researching the efficacy of small sustainable development organizations in Kenya. She also conducted research and co-authored a paper on Taiwan's New Southbound Policy in 2022. She was a captain of the NCAA Division I equestrian team while at UT Martin. Casey is passionate about the environment, education, and service. She is now based in Arlington VA and works for a nonprofit that serves communities in Uganda with education, healthcare, and community development.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Dr. Jason Eberl. Join us as we discuss:
🏁Servant leadership
🎞The art of filtering communication
🧭The challenges and opportunities of middle managers
🛤Building trust
🏛Forming good business habits
🤳Engaging in honest self-reflection
Jason T. Eberl, Ph.D. is the Hubert Mäder Chair in Health Care Ethics, Professor of Health Care Ethics and Philosophy, and Director of the Albert Gnaegi Center for Health Care Ethics at Saint Louis University. His research interests include the philosophy of human nature and its application to issues at the margins of life, biotechnology, and the philosophical thought of Thomas Aquinas. He is the author of Thomistic Principles and Bioethics, The Routledge Guidebook to Aquinas’ Summa Theologiae, and The Nature of Human Persons: Metaphysics and Bioethics, as well as editor of Contemporary Controversies in Catholic Bioethics.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙 This week on Conflict Managed we welcome Hesha Abrams, Master Mediator, Author, and Lead Deal Maker at Hesha Abrams Mediation LLC.
Join us as we discuss:
🌻Focusing on flowers instead of weeds
📚The power of storytelling
💰The beauty of taking free advice
🕊What is Holding the Calm?
🧠Good intentions are not enough
👓Watching others to continually learn
Hesha Abrams is an internationally acclaimed master attorney mediator, negotiator and deal maker who, for 30 years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. She has worked with Google, Amazon, Apple, Facebook, IBM, Verizon, and other large multinational companies, individuals, inventors and small businesses, creating deals and solving cases. Her popular new book, “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension,” is an insightful, practical, and easy to use guide to defuse tension, eliminate conflict, and make deals.
Hesha Abrams, Esq. Social Media Links
Book website: www.HoldingTheCalm.com
Mediation business website: www.heshaabramsmediation.com
LinkedIn: hesha-abrams-esq https://www.linkedin.com/in/hesha-abrams-esq/
Facebook: HeshaAbramsHoldingTheCalm
https://www.facebook.com/HeshaAbramsHoldingTheCalm
You Tube Channel: https://www.youtube.com/channel/UCPcPngGiIF-GlC8w1l3sH8A
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome Elizabeth Pritchett, social media marketer and small business owner.
Join us as we discuss:
🖋Starting a philanthropic foundation
💢Tips to reduce emotions when making team decisions
💭Communicating the why behind decisions
💪The power of strong work relationships
🧠No mind reading at work
🌐Flexible work schedules
Elizabeth Pritchett is a former accountant turned marketing enthusiast. After spending fifteen years in accounting, Elizabeth co-started a technology business in 2012 and during that time marketing found her. Throughout the years that followed, social media continued to find Elizabeth time and time again. Over the last decade, Elizabeth has managed social media for over twenty small businesses as well as taught numerous marketing courses online and in person at UT Martin REED Centers well as several Chambers of Commerce throughout west Tennessee.
Elizabeth is the owner of Eliz Pritchett and provides social media management, consulting, online courses, and group presentations for entrepreneurs and small businesses. One of Elizabeth’s biggest social media successes was leading the social media efforts for the TN Soybean Festival for about five years. During her tenure, the festival received a Gold Kaleidoscope Award from the Southeast Festival & Event Association for Best Social Media Marketing. Elizabeth has a Bachelor’s Degree in Accounting as well as a MBA from UTM.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services.
Conflict Managed welcomes Brian Brogen, Chief Inspiration Officer at BUILD Consulting Services.
Join us as we discuss:
💭Thoughtful responses instead of hasty reactions
🧠Thinking through intentions and impacts
⚒Boundaries at work
😕Reasons to address workplace conflicts
🏗Building trust in teams
Brian Brogen is a Coach, Trainer, and Speaker with an emphasis on communication and team building. Brian is a Top 5% Voice for Construction on LinkedIn where he engages daily. As a certified human behavior expert, Brian has a knack for developing teams and individuals both personally and professionally. Brian works with organizations and individuals, coaching and training using his experience, knowledge, tenacity, and sense of humor. Brian is the founding author of Voices For Leadership™ a collaboration of 40 diverse authors sounding their unique voice on leadership principles. Brian is the best-selling author of The 100-Hour Pilot. Brian enjoys flying with friends and family as a hobby.
Check out Voices For Leadership free for two months at www.vflcommunity.com/vfl_monthly_subscription_special_offer
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Remember, conflict is normal and expected. Let's deal with it.
This week on Conflict Managed we are joined by Jessica Osborn, Vice President of Customer Success at GoCardless. Jessica is a passionate advocate for human-centric leadership, focusing on nurturing high-performance teams while fostering individual growth.
Join us as we discuss:
✌Overcoming perfectionism
🏁The relationship between culture and behavior
🎭Putting ego in the right place
🤝Establishing trust
🧭Vulnerable & authentic leadership
Jessica Osborn is an advocate for human-centric leadership, dedicated to nurturing high-performance teams while fostering individual growth. With a career spanning pivotal roles in global customer success management, Jess has honed her expertise in aligning business success with compassionate leadership.
As the Vice President of Customer Success at GoCardless, Jess orchestrates a team committed to revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, whilst cultivating a culture of excellence recognized for its impact on company retention and growth.
A sought-after speaker in the customer success circuit, Jess has graced stages globally, advocating for the symbiotic relationship between customer success and sustainable business growth.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. 3PConflictRestoration.com
🎙This week on Conflict Managed we welcome Dr. Delia Grenville, Founder & Principal Coach at Slyn Consulting.
Join us as we discuss:
🚩The reality, impact, and solutions to workplace mobbing
🥅 Quality networking
🚉Career transitions
🔁Karma at work
With over 25 years of experience in strategy, transformation, and process improvement, Dr. Delia Grenville founded Slyn Consulting to help businesses navigate critical transitions and unlock the full potential of their teams and processes. As a Ph.D. in industrial and systems engineering, Delia has a deep understanding of how to optimize performance, facilitate change, and unleash potential across diverse industries and domains.
Before launching Slyn Consulting, Delia held various senior roles at Intel, where she led multi-billion-dollar global operations, oversaw cross-functional strategic procurement, and collaborated with leading consultants and partners to drive solutions and innovation. She has been recognized for her contributions to advanced technology research, customer enabling, and media content delivery. As a certified integral coach, Delia offers workshops and private coaching for professional development, with a focus on empowering women in high-tech leadership roles. She is committed to giving back to the community and advocating for women’s leadership opportunities through her involvement in education, non-profit, and mentoring initiatives.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed, we welcome Prof. Adam Boddison, Chief Executive of the Association for Project Management (APM), Author, and Keynote Speaker.
Join us as we discuss:
🧭Taking risks
💼Professional freedom
🎦Business as usual vs the project approach
⚒Feedback: connection before correction
🎨Side hustles
⚖Change management
🔥The vast benefits of a ‘Warm’ work environment
Adam Boddison currently serves as Chief Executive of the Association for Project Management (APM), the chartered membership body for the project profession. Throughout his work at APM, Adam spearheads initiatives aimed at advancing the project profession to the highest standards, ensuring it meets the evolving demands of a complex world.
At the forefront of Adam's agenda is promoting the indispensable role of project management across diverse sectors. His advocacy extends beyond the conventional understanding of the project manager role, challenging misconceptions and highlighting the universal applicability of project management principles. Through collaborations with renowned research entities like PwC, Adam is also instrumental in showcasing the economic value of project management and advocating for its equivalence to established professions.
Beyond his work with APM, Adam brings diverse experience to the table, a notable example being his tenure as CEO of nasen (National Association for Special Educational Needs), where he spearheaded a turnaround and growth strategy resulting in a tenfold increase in membership over five years. Adam also served as Director of the Centre for Professional Education at the University of Warwick, achieving outstanding ratings for teacher training provision and leading international education projects.
Adam has also authored educational publications and maintained a notable public profile through media appearances and conference engagements. His diverse skill set also extends to clinical hypnotherapy, showcasing his multidisciplinary approach to education and leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed, we welcome Brian Bloch, organizational ombuds for Global Green Growth Institute, the World Central Kitchen, ISKCONResolve, and is co-Ombuds at Ashoka and NASA.
Join us as we discuss:
💭 Curiosity
❓ Unclear expectations
👂 Listening and asking the right questions
🙏 Addressing conflicts with volunteers and faith-based organizations
💡 The importance of curiosity and empathy
⚖️ The art of balancing courage and consideration
🐹 Getting off the hamster wheel of conflict angst
Brian Bloch has over 20 years of experience as an ombudsperson. He started his career by creating ISKCONResolve, a faith-based conflict resolution program. He developed the Ombuds program at the U.S. Department of the Interior working primarily with Native Americans. He now runs the ombuds program at the Global Green Growth Institute, the World Central Kitchen, ISKCONResolve, and is co-Ombuds at Ashoka and NASA (overseeing the program run by collateral duty ombuds).
Brian spent years on a project of the Supreme Court of India introducing mediation into the court system. He has trained over 400 mediators and 50 ombuds. He has served on the board of the International Ombuds Association (IOA), and as an associate editor of IOA’s academic journal. He is an IOA Certified Organizational Ombuds and presently serves on the committee that certifies ombuds. In addition to his ombuds work, he is a court-appointed mediator, facilitator, organizational development practitioner, certified coach and trainer.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. Tune in every Tuesday for new episodes.
🎙This week on Conflict Managed we are departing from our regular format to discuss Vanguard Voices upcoming International, fully Virtual Speak Up Summit taking place June 13-14th 2024 across all time zones.
To discuss The Vanguard Voices Speak Up Summit, we are re-joined by friend of the show, Jessica Bensch, a passionate advocate for psychological safety at work and founder of Vanguard Voices.
The Speak Up Summit: June 13-14th, 2024: This groundbreaking 24+ consecutive hour, fully virtual summit (www.thespeakupsummit.com) will bring together thought leaders, academics, advocates and employees worldwide on a common platform, united by a shared goal: to amplify awareness and exponentially increase psychological safety at work.
There are many events online: This one is different. This is the building of a global community of changemakers - across companies, industries, countries worldwide.
We are building a global movement: We have prominent speakers such as Kim Scott (Author of 'Radical Candor'), Tim McClure, Michele Zanini (Co-Author of 'Humanocracy') and so many others at this Speak Up summit joining us in this effort.
You will -
▶️ Gain practical strategies to foster psychological safety and develop high performance teams
▶️ Learn how to address issues such as abuse of power, toxic personalities, and mental health for a healthier work environment
▶️ Network with professionals who are committed to creating positive workplace cultures
▶️ Hear from experts who will challenge your perspectives and inspire actionable change in your organization
By attending this summit, you receive:
- Full access to the 24-hour event featuring 50+ speakers around the world (FULLY VIRTUAL)
- Networking opportunities with the speakers and a global audience of professionals and experts
- 1:1 Coaching Sessions with certified coaches (first-come, first-serve)
- A resource guide with the key practical actions from all sessions from each of the 50+ sessions that can be implemented in your organization
- Access to The Speak Up Summit recordings for future reference
- A free copy of one of the keynote speakers books (as supplies last)
This is a not-for-profit initiative. We want as many people as possible who are gravitated to this topic to come. We are committed to making this event accessible to a wide audience. We offer discounts for individuals facing unemployment, region-specific discounts, and group discounts. (www.thespeakupsummit.com)
🎙This week on Conflict Managed we are joined by Dr. Hector Escalante, the Director of the Office of the Ombuds at the University of California, Merced.
Join us as we discuss:
🚧The amazing and needed work of Organizational Ombuds
🔊The power of deep listening and being heard
👩💻Handling work conflict as a bystander
🚦Thinking through the risks and rewards of speaking up
⛵The growth and journey of careers
Dr. Hector Escalante immigrated from Baja California, Mexico to America with his parents and sister when he was 2 years old. He grew up in Oxnard, California and then moved to Central California when he was 15. After graduating from high school, Hector enlisted in the United States Marine Corps and served 6 years in the reserves as a radio operator. Hector began a career in the cable tv industry and decided to go to college in his early 30s. He enjoyed higher education so much that he went on to earn a Master of Fine Arts, a Master of Education and a doctorate in education. Upon completing his academic pursuits, Hector served as faculty, dean of students and a director of academic affairs. He was the inaugural ombuds for the University of the Pacific and continues to offer ombuds services to small non-profit organizations. Hector specializes in conflict resolution, healthy communication, and learning and development that promotes inclusion, healthy communication, and conflict resolution. Hector’s passions include treating all with fairness, equity, dignity, and compassion. He loves eating good food, the outdoors and spending time with friends and family.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services.
🎙This week on Conflict Managed we welcome Nasoan Sheftel-Gomes, Consultant, Certified Leadership Coach, and Attorney.
Join us as we discuss:
🔥Career burnout
🔍The exhausting trap of hypervigilance
🌱The life altering power of transformative coaching
🕊Quelling anxiety in conflict situations
🚀Actively making space for new leadership
Conflict Managed is available wherever you listen to podcasts.
Nasoan Sheftel-Gomes, is an attorney, leadership coach, and diversity, equity inclusion and belonging strategist. Her expertise is in organizational development, program development, operations, human resources, labor management, strategic planning, and compliance. She has led organizational transformation, diversity and anti-bias initiatives and supported leadership development within unionized and non-unionized workforces. Nasoan's passion lies in supporting the development of tomorrow's leaders to shape and grow organizations that center equity, uphold anti-racism, value diversity and support leadership at all levels.
Nasoan’s consulting and coaching business, Transformative Leadership Collective, coaches leaders to examine their role in creating organizational culture and connects them with their core leadership values, self-awareness, resilience, strengthens relationship building skills, improves decision-making skills, and support an equity-driven organizational culture that inspires a sense of worker cohesion and collective purpose. Nasoan believes good leadership requires the skills to engage in difficult conversations that further connection and understanding. Nasoan supports leaders in developing the skills needed to lead diverse teams, de-bias systems and create transformational organizations.
Nasoan practiced law in the nonprofit legal services sector in NYC for over 16 years as a social justice attorney at the Urban Justice Center and TakeRoot Justice where she is was most recently interim general counsel. Nasoan has lead teams of lawyers, non-lawyers, and students. She taught clinical law at NYU Law School and mentored countless student lawyers during her career. As a staff attorney at the Urban Justice Center’s Community Development Project, Nasoan was an inaugural member of the organization's anti-oppression committee formed in 2009. The work of that committee led to the creation of an anti-oppression hiring guide that the organization implemented beginning in 2015 to de-bias the hiring process and create more diverse hiring pools.
Nasoan received her JD from the City University of New York School of Law, her Masters in Journalism from the University of California Berkeley, and her bachelors in Sociology from Clark University. She is a certified professional leadership coach and received her Certification in Diversity Equity and Inclusion through Cornell University. She is licensed to practice law in the State of New York and lives in Los Angeles, CA.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. You can find them online at 3pconflictrestoration.com.
This week on Conflict Managed, we are joined by Philip Grindell, an esteemed security expert and founder of Defuse, a consultancy dedicated to mitigating risks and safeguarding everyone from high net-worth individuals, organizations, and those in the public eye from various threats.
Join us as we discuss:
🤝The need for the human touch when dealing with problems and complaints
👓Short sighted and costly nature of cost-cutting human services for employees
🥇Considering what success really is: having more or being more?
🔑Identifying problem behaviors for intervention and de-escalation
🧭The need to re-humanize our work environments
With a distinguished career spanning from senior roles in Scotland Yard to establishing protective intelligence teams in Parliament, Philip Grindell brings expertise in protective intelligence, behavioral science, and security management. Having spearheaded initiatives to protect public figures and organizations, Philip understands the complexities of managing physical, reputational, and psychological risks. His comprehensive approach combines rigorous data analysis with bespoke strategies tailored to each client's unique circumstances. Philip's background as a former senior detective, coupled with his experience in counterterrorism and security coordination, underscores his commitment to delivering top-tier protection services. Through Defuse, he provides clients with the same level of expertise and service afforded to government officials and political leaders.
Social Media Sites:
- LinkedIn - linkedin.com/in/behavioural-threat-management-specialist
- Youtube Channel - (6) Defuse® - YouTube
- Website - defuseglobal.com/
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
This week on Conflict Managed we welcome LeKesha Taylor, University Ombuds and Associate Director of Residence Life for Marshall University.
Join us as we discuss questions such as:
🌟Who has the solution to your problem?
✨Dealing with gossip and office drama: what are your priorities?
🌟What do you want to spend your time thinking about?
✨Are you hearing what THEY are saying?
Conflict Managed is available wherever you listen to podcasts.
LeKesha Taylor is a seasoned Housing and Residence Life professional from Huntington, WV. She is a proud alum of Parkersburg High School (Go Big Reds) in Parkersburg, West Virginia. Currently she serves as the Associate Director of Residence Life and the University Ombuds for her alma mater Marshall University. She has served as a team member for housing since 1999. While still new to the field of Ombuds she became a member of the International Ombuds Association in 2021 and reestablished the Ombuds office at Marshall University serving as an Ombuds to faculty and staff and most recently in 2023 adding in students as well. During her tenure at Marshall University, she has served on a host of committees serving all Marshall and Huntington community constituents including President Commissions and the University Women of Color Committee, Behavioral Intervention Team, and Week of Welcome. She was privileged to be a part of the John Marshall Leadership Fellows 2020 cohort and a Facilitator and speaker for 2021-2024. Her family is her greatest accomplishment and spending time with them is her preferred pastime. She is a wife to a wonderful husband Jason and mother to two beautiful children Emberlee and Elias, as well as a pet parent to Moose Hotdog and Khloe Bell.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services.
🎙Today on Conflict Managed we welcome Toby Mildon, Diversity and Inclusion Architect, business owner, podcast host of Inclusive Growth Show, and author.
Join us as we discuss:
🌐 The business case for Diversity, Equity, and Inclusion
💡 Building confidence
🚫 Addressing issues straightaway to prevent festering
🔍 Focusing on early adopters and innovators to bring about change
🎓 What could recent graduates teach your organization?
Conflict Managed is available wherever you listen to podcasts.
Toby Mildon is an Equity, Diversity and Inclusion Architect and the Founder of Mildon. Having previously worked at the BBC, Deloitte and Accenture, Toby has since delivered hugely successful programs for Sony, HarperCollins, Centrica, Mitchells & Butlers, and the NHS, as well as writing ‘Inclusive Growth’, an Amazon bestseller.
With both professional and lived experience, Toby’s mission is to shape diverse and inclusive workplace environments where everyone feels welcome, empowered, and given the opportunity to thrive. Toby doesn’t just consult; he partners with organizations to create bespoke strategies that go beyond superficial initiatives. Toby truly believes in the transformative power of inclusivity to drive innovations, attract the best talent, boost employee engagement, and elevate overall business performance.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
🎙This week on Conflict Managed we welcome Dr. Clare Fowler, the Executive Vice-President at Mediate.com. This special episode features a discussion with Clare on her engaging and insightful new book, "Rising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted Employee." This guide is filled with easy-to-follow advice for anyone looking to tackle workplace conflicts with a positive approach.
🎁Don't miss out on an exclusive offer for our listeners: you have the chance to receive a free signed copy of Clare’s fantastic book. Simply send an email to Merry Brown at 3pconflictrestoration@gmail.com to seize this opportunity! One name will be pulled at random from the submissions by May 1, 2024.
Dr. Clare Fowler was initially introduced to conflict resolution in a peer mediation course in the third grade and has been studying it since. She received her master's degree and doctorate in workplace mediation from Pepperdine University. She is an adjunct professor at the University of Oregon School of Law and mediates workplace disputes. She is also the executive vice president at Mediate.com. She believes that people want to resolve their own conflict, they just need the right tools.
Her new book, “Rising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted Employee,” offers step-by-step advice that empowers readers to understand and overcome the conflicts they face at work. Building on 20 years of mediating workplace disputes, Clare brings practical tools for resolving conflicts right into the employee’s hands. With a humorous and engaging approach, this book is for everyone frustrated at work.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services.
🎙️ This week on Conflict Managed I'm delighted to host Dr. Chris Callaway on our 100th episode! 🎇
Join us as we discuss:
🤹♂️Communicating transferable skills
👎Downsizing
🏗Building new networks
🍀The amazing impact of good bosses
🚯When to approach a colleague about a mistake
Chris Callaway is the Assistant Dean for Pre-Clinical Curriculum at the University of New England College of Osteopathic Medicine. He earned a Ph. D. in philosophy from Saint Louis University, and also holds degrees from Baylor University, Samford University, and Auburn University. Before joining UNE, he taught philosophy at colleges in Michigan, California, and Maine, specializing in ethics, political philosophy, and philosophy of knowledge. In 2022, he left his tenured position to become a product manager at an educational technology company, before "repivoting" back to academia. In all his professional roles he has been most passionate about finding ways to help other people achieve their goals more successfully or efficiently.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services.
🎙️ This week on Conflict Managed we are joined by Rick Bistline, Leadership Coach and Law Enforcement and Security Solutions Expert.
Join us as we discuss:
😢 The despair felt due to unmanaged conflicts
🧠 Developing emotional intelligence
🔄 The problem of moving “Problems” around
🌟 Being interested in enabling the success of others
💔 Everyday trauma of difficult professions
🤔 Self-focused vs self-aware
Dr. Richard Bistline is challenging the status quo in leadership development practices across the law enforcement and public safety professions. His passion is to help organizations leverage and adapt evidence-based training and talent development practices to build more people-centric cultures. His work focuses on helping others understand the importance of self-awareness, emotional intelligence, and professional growth through a change in mindset.
Rick is an accomplished speaker and renowned law enforcement and security trainer. He has over three decades of experience in the public safety sector, twenty of those working as a police officer and senior police instructor. He now helps guide the next generation of criminal justice and private industry leaders as an adjunct professor, facilitator, consultant, and coach. His role at the Arbinger Institute allows him to focus on helping organizations create high-performance cultures that drive exceptional results.
Rick holds a Master of Business Administration from the University of Phoenix and a Doctorate in Public Safety from Capella University, specializing in Organizational Leadership. He is also an Associate Certified Coach (ACC) and certified Leadership Program Measurement Specialist obtained through the Doerr Institute for New Leaders at Rice University. Rick lives in Phoenix, Arizona, with his wife, Susan, and their two Labrador retrievers.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. You can find them online at 3pconflictrestoration.com.
🎙️ This week on Conflict Managed, we welcome Karen Valencic, founder and president of Spiral Impact, Best-Selling Author, Speaker, and Aikidoist.
Join us as we discuss:
😵💫 The confusing nature of unmanaged conflict
🌸 Kindness in place of niceness
🌀🕊️ The Spiral Method of conflict management
🧐 The cure of curiosity
💡 Honoring colleagues with questions
🔄 Generational differences
Karen Valencic (Vuh-len-sick) is not just a speaker and business leader; she's a transformative force in the world of conflict mastery and leadership. Can you imagine a business environment, or a WORLD, in which people, despite conflict, get their work done with ease and grace? Bringing this to reality is Karen's mission. With over three decades of experience, Karen has honed her craft, blending her expertise in science, martial arts, and communication to create the groundbreaking Spiral Impact® method.
As the President of Spiral Impact, Karen brings a unique perspective to performance improvement for leaders and teams. Her method, Spiral Impact®, offers a simple yet profound way to master conflict, foster collaboration, and solve problems with grace. Through her books, including the best selling Black Belt Edition of Spiral Impact, Karen provides tangible tools and insights to empower individuals and teams to navigate challenging situations with ease.
Karen's journey from corporate engineer to performance improvement expert is as inspiring as it is unconventional. With a background in mechanical engineering and a career at Delco Remy, a division of General Motors, Karen was one of the first female engineers in her field. Drawing inspiration from her experiences in engineering and her dedication to aikido, the Japanese art of reconciliation, Karen developed Spiral Impact® to help individuals and organizations thrive in the face of conflict and change.
Beyond her undoubtable expertise in her field, Karen is also a distinguished speaker. Karen speaks nationally at all types of conferences and is known for her entertaining, audience-involving presentations, which are full of actionable insights that individuals and teams can put straight to use.
You can find Karen online:
http://www.spiralimpact.com/
linkedin.com/in/karenvalencic
karen@karenvalencic.com
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. www.3pconflictrestoration.com.
🎙️Welcome to Conflict Managed. This week we welcome Russell Harvey, Resilience Coach, Facilitator and Public Speaker.
Join us as we explore questions, such as:
🤔 What is your actual company culture?
🌟 How can you develop confidence, self-awareness, and resilience?
💪 Why should you play to your strengths?
🙌 How aware are you of your coworkers’ strengths?
🛠️ What is the work culture you want to create?
Conflict Managed is available wherever you listen to podcasts.
Russell Harvey’s purpose is to positively affect 100,000 people by the year 2025 (Right now he’s at 44 212!). This could be by developing a client’s self-confidence, providing clarity and direction to their role, providing them with the tools and techniques to create the right conditions to apply “transformation” to their department or company, and much more.
He has a 20-year career in Learning, Leadership and Organizational Development. His overall style is influenced by positive psychology and a Strengths-Based approach.
When working with clients, he aims to strike the right balance between pragmatism, creativity and playfulness, and support, challenge and progress.
In addition to the work with his clients, Russell is the Chair of Governors of a local primary school and a volunteer with Leeds Young Authors. He also runs public speaking and confidence workshops in schools.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. 3pconflictrestoration.com
🎙️ This week on Conflict Managed I'm delighted to host executive and leadership coach, Teresa Vozza.
Highlights from the show:
🌟 Eradicating executive stress and overwhelm
🌱 The challenge of emotional labor in HR
🍟 Teresa shares her early lessons in customer service and conflict de-escalation.
🚀 Importance of entry-level jobs in developing foundational skills.
📚 The power of language and story.
🌐 Discusses the practical applications of sociology and English in corporate and personal settings.
📖 The value of reading and literature in developing empathy and understanding diverse perspectives.
Teresa Vozza is an award-winning leadership expert, a keynote speaker, writer, and the former Chief Human Resources Officer for a Fortune 500 company. She is on a mission to help executive professionals eradicate burnout and transform their leadership.
Teresa is a Certified Personal and Business Coach, a member of International Coach Federation, a Certified Change Leader, a HeartMath Certified Trainer, and is F1 Certified in the Association of Neurolinguistics Professionals.
Teresa’s thought leadership can be found in many top 2% podcasts such as Wickedly Smart Women and Leaders of Transformation, along with leading magazines like Fast Company, Collective World and Women of Influence. She is also a wife to Greg, and mother to two fabulous kids, Connor, and Isabel.
You can find Teresa online:
Website: https://www.teresavozza.ca/
LinkedIn: https://www.linkedin.com/in/teresa-vozza-chrl-cca/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
“Argue like you’re right. Listen like you could be wrong.”
🎙️ This week on Conflict Managed we are joined by Dan Tocchini, founding partner of Take New Ground.
In this episode, Dan and Merry cover a whole host of topics and questions, such as:
🔍 Understanding conflict in context
🧬 What will I inherit (at work) if I continue to act this way?
🌈 Seeing new possibilities
💬 Finding your words
⚠️ The danger of contempt
🔢 The three types of problems
🏢 Work as a place that contributes to our lives
🌱What does it mean to thrive?
Dan Tocchini has been helping leaders bring some more magic onto their teams for over 35 years. He has worked with executive teams from Interstate Batteries and ESPN, to Smarty Pants Vitamins and Impulse Space, as well as with non-profits like Homeboy Industries and Defy Ventures.
Dan gives a no-fluff approach by helping transform leadership teams without any pixie dust - just courageous leadership, creative conflict resolution, and relevant restructuring. No conversation is too difficult, no situation too conflicted because a leader with a vision cannot be held hostage by circumstance or history.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ This week on Conflict Managed we are joined by Zeina Habib, leadership coach and trainer, specializing in assisting result-oriented tech professionals.
Dive deep with us into the realms of international cultural change and personal growth. Get ready for a compelling exploration of authenticity in a global context as we discuss:
🌐 Preparing and planning to meet the challenges of moving abroad.
🛤️ Embracing challenges as opportunities for personal and professional development.
📈 Recognizing the imperfection and boundaries of colleagues.
🚀 Growing capacity to handle challenging emotions for leadership.
🔄 Managing fear and discomfort for growth opportunities.
🎭 Using movement, body awareness, and creative expression to connect with and process emotions.
Zeina Habib focuses on empowering her clients to gain confidence, communicate effectively, and connect deeply with others to bring their ideas to life.
Utilizing a distinctive body-mind coaching approach, she integrates her international experience from living in three countries, her in-depth coaching skills, and her enthusiasm for dancing and movement.
Additionally, Zeina is a contributing author to the 'She is Remarkable' book initiative and has written several articles addressing women's issues.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️This week, we're thrilled to have Vanedda Prince Webb, a seasoned private practice attorney and small business owner, sharing invaluable insights.
Topics we delve into:
- Setting and preserving healthy boundaries
- Avoiding getting entangled in others' conflicts
- Recognizing when it's not about you and responding wisely
- Strategically designing workspaces for positive outcomes
- Keeping your balance in challenging situations
Ready to enhance your conflict management skills? Join the conversation now! 🎧✨
Vanedda Prince Webb has been a dedicated solo practitioner in private practice in Dyersburg, Tennessee since 2008, specializing in family law cases within Dyer County and surrounding areas. Licensed to practice law in the state of Tennessee since 1992, she has extensive experience representing clients in trial and appellate courts, including the Tennessee Supreme Court, federal court, and various civil and criminal cases. Vanedda has also served as an Assistant Public Defender, a law clerk for an appellate judge, and actively participates in continuing legal education.
In addition to her legal career, Vanedda is deeply engaged in her community. Since 2019, she has served as Alderman at Large for the City of Dyersburg, contributing to committees focused on finance, public safety, and local government. As the President of the West Tennessee Legal Services Board of Directors since 2021, she continues to play a crucial role in promoting access to legal services. Her involvement extends to various organizations, including Kiwanis of Dyersburg, the Southern Accent Chapter of the American Business Women’s Association, and her church, First Baptist Church in Dyersburg. Vanedda, alongside her husband Lance Webb, an Assistant District Attorney, takes pride in their three adult sons and enjoys the roles of "Gigi" and "Big Papi" to their three brilliant grandchildren.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ Welcome to a fresh episode of Conflict Managed. Today, we are honored to host Richard Robinson, a prominent professor of Communications at UT Martin.
Join us as we discuss:
🌱Trust Grows Success: the impact of trust-building in the workplace.
⚖️ Broken Trust's Ripple: the consequences of shattered team trust.
🏆 Model Management: learn from a standout example of effective leadership.
💔 Ignoring Costs Big: examine the price of neglecting employee concerns.
Dr. Richard Robinson joined the Department of Communications at The University of Tennessee at Martin in 2001, where he teaches courses in broadcasting, public relations and public speaking. He also serves as the faculty adviser for the campus radio station WUTM, 90.3 “The Hawk.”
During his tenure at UT Martin, his broadcast students and the radio station have won close to 400 awards in state, regional, national and international competitions. In 2012 and 2016, WUTM was named the “Best College Radio Station in the Nation” by the Intercollegiate Broadcasting System. The student-operated station has been named the “Best College Radio Station in the South” 10 times in the past 19 years, including 2022 and 2023.
Robinson received the UT National Alumni Outstanding Teacher of the Year Award in 2007 and 2020 and has been named an Outstanding Educator by UT Martin twice, in 2005 and 2007. He was also honored with the University of Tennessee System President’s Award in the category of Educate. He also works as a broadcast, political and public relations media consultant.
Robinson is an active member of Trinity Presbyterian Church, where he serves as an elder, and sings in the choir. He is also a trained ballroom dancer and classical violinist, and is a charter member and Concert Master of the UTM Community Orchestra.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ Welcome to another episode of Conflict Managed. I'm delighted to host Thais Gibson, best-selling author, counselor, speaker, and leader in the personal development field.
Join us as we discuss:
🧠 Power of Subconscious Mind
💡 Understanding and Filling Personality Needs
🔄 Being in Resistance or Alignment
🌟 Importance of Individuation, Emotional Literacy, and Self-Reflection
📈 Understanding Success on Your Own Terms
Thais Gibson has been recognized by Psychology Today, Time Business News, The New York Post, Yahoo! News, Success Magazine, CEO Weekly, and many other outlets for her cutting-edge research on the subconscious mind and personal transformation.
Thais has a Ph.D. and is certified in over 13 modalities, including Cognitive Behavioral Therapy, NLP, Somatic Processing, and Trauma Work. Her scientific research, personal experience, and compassionate approach led to her founding the Gibson Integrated Attachment Theory™.
A modern expansion on the attachment theory developed in the 1960s, Integrated Attachment Theory™ empowers individuals to heal different attachments in their lives and reprogram any limiting thoughts and behaviors.
Thais’ approach to personal development has accumulated over 38 million views across her social platforms, helping thousands of people create tangible change in their lives.
Through her academic training and client-based research, Thais has created renowned and inspiring courses for personal development, growth, and relationships. These teachings have been distilled into the in-depth programs, courses, and modules inside of The Personal Development School.
You can find Thais online at: https://university.personaldevelopmentschool.com/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ Welcome to another episode of Conflict Managed. I'm excited to host Kimberly Best who is a RN, Tennessee Rule 31 Listed Civil Mediator and Tennessee Rule 31 Trained Family Mediator, FINRA Arbitrator, and owner of Best Conflict Solutions, LLC.
Join us as we discuss:
😊 Humanizing others: Recognize the humanity in everyone during conflicts.
🚫 Refrain from minimizing people's conflict: Respect the significance of others' struggles.
🌟 Quality of life: Embrace conflicts as opportunities for growth and change.
🌈 A case for hope: Altering one part of a system creates a ripple effect, offering endless possibilities.
🔄 Mediation: Understand how mediation can help transform conflicts and systems.
Kimberly Best’s practice focuses on Family Mediation, Health, and Elder Care Mediation, Civil and Business Mediation, and personal and organizational Conflict Coaching and Conflict Consulting. She is currently serving her second term on the board of the Tennessee Association of Professional Mediators. Kim is also a volunteer mediator with the Los Angeles City Attorney’s Office, Dispute Resolution Program and Community/Police Unification Program and a practicing facilitator for challenging business and social conversations.
In addition to nursing school, Kim attended graduate school at the University of North Carolina Charlotte in Clinical/Community Psychology. She obtained a master’s degree in Conflict Management from Lipscomb University in Nashville, Tennessee, a certificate in Conflict Management Consulting from Pepperdine University and a certificate in Leveraging the Power of Emotions as You Negotiate from Harvard Law School. Kim also trained in Transformative Mediation at Hofstra University, Healthcare Mediation at the University of South Florida, and Restorative Practices at the International Institute of Restorative Practices.
She is a working member of the Association of Conflict Resolution Elder Mediation Professional Development Group as well as a working member of Mediators Beyond Borders, International, and a member of the American Bar Association Dispute Resolution membership committee. Kim is passionate about helping others resolve conflicts in a productive, non-litigious way using mediation, facilitation and collaborative problem solving in order to find optimal solutions for all parties. She is the author of “How to Live Forever, A Guide to Writing the Final Chapter of Your Life Story" and is a speaker and trainer on the topics of conflict management, dispute resolution processes, life transitions, and how to make difficult decisions - including end of life issues.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ Welcome to another episode of Conflict Managed. I'm excited to host Mandar Apte, Thought Leader, Social Innovator, Meditation Teacher, and Storyteller.
Join us as we explore:
🌬️ The art of conscious breathing for emotional well-being at work.
🤝 Move beyond tolerance; cultivate mutual respect among colleagues.
🔄 Embrace the dynamic nature of acceptance in the workplace.
🌍 Look for global wisdom in all its forms to enrich workplace perspectives.
👥 Forge meaningful friendships and cultivate the essentials for fruitful workplace relationships.
🧠 The origin of work conflicts.
😓 Manage emotions effectively in a professional setting.
🌐 Gain a bird's eye view to navigate workplace conflicts more effectively.
Conflict Managed is available wherever you listen to podcasts.
In 2012, Mandar influenced Shell’s CEO to start Shell’s GameChanger social innovation program, which would invest in innovative solutions to sustainability challenges (SDG’s) and create both social impact and business returns. Through the portfolio of investments that he made through this impact investment fund, Mandar showcased how global brands, like Shell, can and must play a greater role to enable and scale social impact.
While at Shell, in 2012, Mandar also won the League of Intrapreneurs award for his efforts to design and facilitate an innovation learning program to over 2000 colleagues at Shell using meditation techniques.
In 2016, Mandar joined George Mason University as a Visiting Scholar at the Jimmy and Rosalynn Carter School for Peace and Conflict Resolution. He created the Business for Peace Innovation Lab, through which he provided innovation consulting to SDG16 (Peace & Security) and helped organizations to invest in peace.
For nearly two decades, Mandar has volunteered his time for the Art of Living Foundation and the International Association for Human Values to teach leadership development programs using meditation techniques to thousands of people across the world. Mandar is the Founder & Executive Director of Cities4Peace – a not-for-profit consultancy that actively promotes peace in cities worldwide. The flagship program was held in Los Angeles, where so far over 250 community members including LAPD officers, former gang members and victims/survivors of violence have been trained by Mandar as Ambassadors of Peace. Similar programs are now being offered in many other cities and communities worldwide.
In 2017, Mandar produced & directed a documentary film, From India with Love – that showcases the transformational experience of victims of violence from across America who embarked on a journey to India. The film was inspired by Dr. Martin Luther King Jr., who had also visited India to study nonviolence in 1959.
The film was premiered by the Los Angeles Police Department at Paramount Studios and is now available on Amazon Prime in the US and in the UK.
In 2018, Mandar hosted the inaugural World Summit on Countering Violence & Extremism that brought together law enforcement officers and peace activists from US and India to brainstorm novel solutions to promote peace.
You can find Mandar Apte online at: https://mandarapte.net/
You can find his documentary, From India with Love, at https://www.fromindiawithlove.org/our-film.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️In this first 2024 episode of Conflict Managed with the phenomenal Joyce Washington, join us as we delve into key topics that are essential for nurturing professional growth:
🌟 Learning the art of flexibility as a cornerstone for career advancement
🌱 Building resilience to navigate the twists and turns of your professional journey
🗣️ Exploring the reciprocal nature of respect in fostering honest and respectful work conversations
🧘♂️ Understanding the importance of staying present in your body during challenging discussions
🚀 Embracing difficulties as opportunities for personal and professional growth
Conflict Managed is available on all podcast platforms. Tune in for valuable insights to kickstart your year on a positive note!
Joyce Washington has over 38 years of experience in change management, talent development, multi-functional operational management, internal/external communications, recruiting, and logistics planning. She has a career record of transforming organizational cultures by analyzing current processes and creating and implementing high-impact business solutions/strategies that enhance productivity and maximize operational efficiency. These skills were honed over her entire 42-year career in corporate America. She gained disaster response experience as a catastrophe claims manager. She and her team responded to and were the face of Allstate Insurance Company during major natural and manmade disasters for over 25 years.
Her passion is mentoring leaders and growing diverse teams. She rose through the ranks of a Fortune 100 company beginning in 1971, and through her effort, diversity leadership in her division increased. Her personal story is that she was often the first or only person of color or woman in leadership.
Joyce holds an MBA and a Master of Strategy Communication. She is a community leader, racial justice advocate, facilitator, and Disaster Recovery Manager for the NW TN Development District. Joyce serves as President of the Weakley County Reconciliation Project, Vice-Chair of the Advisory Board of the College of Business and Global Affairs at the University of Tennessee at Martin, and Recording Secretary for the Martin Alumnae Chapter of Delta Sigma Theta, Inc. She is an active member of the Refreshing Church of Martin, TN.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. You can find them online at 3pconflictrestoration.com.
🎙️ Welcome to another episode of Conflict Managed. I'm excited to have Brandon Brown, Senior Business Analyst, with us today to explore the crucial role of work relationships in career success. Let's dive into how building resilient and harmonious connections can be a game-changer in our professional lives.
Join us as we discuss:
🤝 The power of soft skills: Driving relationship success at work.
🌱 Assigning mentors to new hires for stronger work bonds.
🧪 Creating work chemistry: Building resilient and positive connections.
👩💼 Empowering leadership: Fostering creativity and ownership.
🖥️ Success in remote work: Daily check-ins, trust, and peer accountability.
The strength of our work relationships can be the driving force behind our career achievements. Tune in next week for more engaging discussions. Keep thriving in your professional journey!
Brandon Brown graduated from the University of Michigan in Ann Arbor with a BSE in Computer Engineering and a Master's degrees in Information Systems and Business Administration from North Central College. Brandon has worked in various roles in software development since 1999 with the last twenty years of that in the energy industry. Aside from his career, Brandon enjoys playing tennis, spending time in nature, traveling, and visiting with his family.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ On this episode of Conflict Managed, I’m joined by Kim Longacre, realtor with Dream Homes LPT.
Listen in as we discuss:
👩💼 Examples of excellent management and its impact on teams.
🚫 The consequences of gossip and drama in leadership.
😊 The joy of enjoying colleagues.
✨ The power of one person to inspire change and de-escalate conflicts.
🤝 Celebrating and addressing the good and bad in team interactions for a healthier workplace.
Tune into Conflict Managed on your favorite podcast platform to explore the complexities of workplace dynamics.
Kim Longacre has been a Realtor for almost 8 years. She initially started her career by dealing with foreclosures but later transitioned into helping people find their ideal homes as a real estate broker. Prior to that, Kim ran her local coffee shop, The Looking Glass. Additionally, she has served as a member of the Weakley County Schoolboard for a period of 9 years. In 2023, she was elected as the President of the Reelfoot Regional Association of Realtors and will continue to serve on the board next year. Kim has a passion for art and enjoys indulging in various art forms, ranging from ceramics to painting.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
On this episode of Conflict Managed, I'm joined by Justin Crice, CEO of the Weakley County Economic Development Board and Chamber of Commerce.
Tune in as we discuss:
⚖️ Balancing tradition and innovation: Adapting operations while respecting community values
🎯 Identifying your work's 'why': Understanding the purpose behind your company's mission
🤝 Regular check-ins: Ensuring consistent communication and progress
🚀 Starting new ventures vs. joining established teams: Weighing the pros and cons
💻 Remote work communication: Strategies for effective digital collaboration
Don't miss this insightful conversation on Conflict Managed, available on your favorite podcast platforms.
Before joining Weakley County Economic Development Board and Chamber of Commerce, Justin was the Northwest Regional Coordinator for Tennessee Pathways. In this role, he worked with K-12 educators, postsecondary institutions, and local industries to expand college/career pathway access across West Tennessee.
Additionally, Justin has served as the Volunteer Services Coordinator at Reelfoot Rural Ministries and municipal planning roles in both Georgia and Kentucky. Justin earned a bachelor’s degree in political science from Murray State University and a master’s degree in public administration from Western Kentucky University. Justin and his wife Amanda reside in Martin, where they’ve lived since 2016.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
🎙️ This week on Conflict Managed, join me in welcoming featured guest Sarah Freeman-Woolpert, Deputy Director of Strategic Advocacy for the Friends Committee on National Legislation.
Tune in as we delve into:
👂 Discovering shared values with deep listening.
🌟 Seeing the person beyond their beliefs.
🤝 Moving past workplace competition to collaboration
🔍 Understanding the how’s and why’s of building relationships.
❤️ Uncovering what truly matters to others.
🌱 Nurturing deeper connections in the workplace.
As FCNL’s deputy director of Strategic Advocacy, Sarah Freeman-Woolpert is responsible for deepening and expanding the Advocacy Teams program, a network of hundreds of Quakers and friends lobbying to build congressional champions for peace and justice.
Since 2018, Sarah has trained and organized FCNL’s grassroots network, and has contributed to the broader base-building work of the Strategic Advocacy Team. Sarah has trained hundreds of people to lobby, strengthened FCNL’s intersectional approach to grassroots advocacy, and mobilized new constituencies to take action with FCNL.
Sarah is a former correspondent and associate editor at WagingNonviolence.org, a people-powered news source examining grassroots struggles for peace and justice around the globe. She has also served as a board member for Učimo, an educational nonprofit in Bosnia-Herzegovina.
Sarah holds a master’s degree in human rights and democracy in Southeast Europe from the University of Sarajevo. She also holds a bachelor’s degree in international affairs with a focus on conflict resolution from The George Washington University.
A native of Pembroke, New Hampshire, Sarah was raised in the Concord Friends Meeting.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
This week on Conflict Managed, I’m excited to welcome Geneva Taylor, mediator, business owner, stylist, and reconciliation specialist.
In this insightful episode, Geneva and I delve into crucial topics that shape today's workplace:
- Healing in Action: Exploring how resilience transforms workplace wounds.
- The Hidden Costs: Understanding the impact of underestimating employee potential.
- First-Time Manager Dilemmas: Navigating the complexities of new leadership.
- The Resilience Effect: What happens when we push through versus run from challenges.
- Graceful Communication: The art of listening with curiosity in conflict.
Tune in for an episode packed with practical insights and strategies for anyone looking to foster a more resilient and harmonious workplace.
Geneva Taylor's background and work in reconciliation and restorative practices are truly impressive. Her dedication to healing trauma in the Black community through practices like healing circles and mediation is commendable. She has made significant contributions to her community, including her role as a certified mediator, her work with the Office of Police Accountability, and her involvement with various community organizations. Her business venture, Reconcile with Merge, aims to help people navigate difficult conversations and foster reconciliation in fractured relationships. To learn more about her work, her thesis "The Black Reconciliation" can be found on Seattle Pacific University's website.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
Join me this week on Conflict Managed, as I welcome Kumar Vijayendra, celebrated author, speaker, and entrepreneur.
Engage with us as we delve into:
🌱 Embracing sustainability in small businesses
🌍 The 4Ps: People, Planet, Purpose, Profit
💼 Fostering "Operational Excellence" for a sustainable future
🌟 Crafting a dynamic, living vision
❌ Breaking free from the blame game
👥 Exploring the benefits of having a business coach
Kumar is a thought leader in Small Business Transformation with 17 years of experience in transforming the operations of diverse organizations around the world. He is the author of “The Sustainable Entrepreneur: How to Build a Profitable Business and Save the Planet” and has published articles in trade journals including the CEO World, All Business, and other global research publications. He speaks at business organizations and conferences related to small business transformation and sustainable operations management. Kumar is an invited member of the Forbes Business Council and Beta Gamma Sigma Honor Society.
Kumar serves as the President at Footsteps LLC, a last mile delivery company in the Bay Area, CA. He also sits on the Board of Directors for the Hollister Downtown Business Association and the Community Food Bank of San Benito County. Kumar is a frequent peer judge for industry organizations dedicated to management and business innovation, such as the Stevie Awards, Globee Business Innovation Awards, Disruptor Awards, Titan Awards, among others.
Kumar holds an MBA from the University of Pittsburgh with a concentration in sustainability and operations. He has certifications as a Six Sigma Green Belt, a Certified Scrum Master, and is also a professional executive coach.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).
This week on Conflict Managed we are joined by Martha Wilcoxson. Among her many roles, Martha teaches ethics to MBA students at Colorado State University Pueblo, is a mediator, CFP, and FINRA arbitrator.
Join us as we discuss:
🌟 Developing moral confidence through small intentional wins
💪 As easy excising in developing empathy
🗨️ Creating genuine dialogue at work
✨ The magic of articulating and writing out your moral code of conduct.
Martha Wilcoxson’s roots are in the financial services industry. She holds FINRA Series 7, 24, 63, and 65 registrations through Commonwealth Financial Network and is a Certified Financial Planner (TM). Martha has a keen interest in industry compliance and has served as a FINRA arbitrator for the states of Oregon, Utah, Wyoming, Colorado and Tennessee since 2000. She is a graduate of the FINRA Wharton School of Business CRCP Program, University of Pennsylvania.
In this role Martha became curious about decision making processes in situations of dispute and conflict. This curiosity led her to complete the master’s degree in Negotiated Conflict Resolution from the Creighton University School of Law and Education Doctorate from Creighton University in Interdisciplinary Leadership. Today Martha teaches business ethics in the MBA program at Colorado State University Pueblo, is a board member of the National Association for Community Mediation, and runs her mediation consulting practice, Colorado NDR, focusing on small firm dispute resolution.
Blessed with southern Colorado climate and recreation, she enjoys bike riding, hiking and golf. She also enjoys coral reef scuba diving and destination bicycling. Martha is a public speaker on issues of women's business development and financial literacy.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
In Ep 79: Keeping Your Side of The Street Clean, we are joined by Nick Jonsson, International Best-Selling Author, Ironman Top 1% World Athlete, and Executive Mental Health Advocate. 🎙️
Join us for an insightful conversation as we delve into essential topics:
Addressing Modern (Executive) Loneliness: Exploring the unique challenges of loneliness in leadership roles. 🌐😔
Developing Healthy Habits: The key to personal and professional well-being. 🌱🏋️♂️
“Smiling Depression”: Unmasking hidden struggles and fostering mental health awareness. 😊😔
Developing Open and Honest Communication: The cornerstone of effective relationships and leadership. 🗣️🤝
Daily Personal Inventory and Making Amends: The power of self-reflection and reconciliation. 📝🤲
Keeping Your Side of the Street Clean: A deep dive into this powerful concept. 🏞️🧹
Don't miss this episode where we explore leadership, mental health, and personal growth! 🚀🧠
Nick is the Co-Founder and MD of EGN Singapore, one of Asia’s premier networking organizations. He built a caring community that provides hundreds of executives a safe haven to share their challenges, receive support, and learn from each other.
Nick Jonsson is passionate about raising awareness of mental health and combating loneliness in the modern business world. His recently published book, "Executive Loneliness: The 5 Pathways to Overcoming Isolation, Stress, Anxiety, and Depression in the Modern Business World," provides practical strategies for overcoming isolation and building connections in the workplace.
You can find Nick online at:
nij@egn.com
https://egnpeernetwork.com/
Link to Nick's book: https://a.co/d/iQLFCO4
Link to Merry's book: https://a.co/d/7ruITS4
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed, we are thrilled to have Lindsay Frilling, CEO of the Obion County Joint Economic Development Corporation, as our special guest. 🎙️
Join us as we discuss:
What true harmony means (and what it doesn't). 🤝🚫
How to shift from complaining to maintaining a critical eye while staying solution oriented. 💡🔍
The magic of active listening and the art of asking thoughtful questions. 🎧❓
The significance of eliminating career roadblocks for growth. 🚧📈
Finding your "voice of reason" in challenging situations. 🗣️🧠
Humility as a key trait for effective leadership. 🙌
Lindsay Frilling serves as CEO for the Obion County Joint Economic Development Corporation, which includes the Obion County Chamber of Commerce and Obion County Industrial Development Corporation. She joined the organization in 2009.
Since 2011, Ms. Frilling has facilitated the creation of over 2,500 new jobs and over $280 million in capital investment in a county with a population of 30,000.
Lindsay spearheaded the effort to make the Northwest Tennessee Regional Industrial Center a Select Tennessee Certified Site and participated in tourism efforts that have resulted in 250,000 families and individuals visiting Discovery Park of America annually.
As an active member of TN Chamber of Commerce Executives (TCCE), TN Economic Partnership (TEP), and TN Economic Development Council (TEDC), Southern Economic Development Council (SEDC). Lindsay is the President of TEDC, Past President of TCCE, and served on the TN Chamber of Commerce & Industry Board of Directors.
In 2015, she was named as one of West Tennessee’s Up and Coming Top Forty Under 40, and in 2016 was chosen for the 2016 Southern Economic Development Council’s Chairman’s Award.
She is a graduate of Leadership TN, Complete TN Leadership, Delta Leadership, TVA Rural Economic Development Leadership, WestStar Leadership, and Adult Leadership Obion County. As a community volunteer, Lindsay dedicates time to Union City Rotary Club, Discovery Park of America, TN Access to Justice Commission, Adult Leadership Obion County, Union City J’Cettes, Chimes for Charity, and the Boys and Girls Club, having served in executive positions for these organizations.
Lindsay is a Certified Economic Developer (CEcD) with the International Economic Development Council and earned an Institute of Organization Management (IOM) Certification from the US Chamber of Commerce.
Lindsay holds a BS in Business Administration with a concentration in Management Information Systems and a Master of Business Administration from the University of Tennessee at Martin.
Prior to joining the Obion County JEDC, Lindsay was the Director of Marketing and Special Events for the Boys & Girls Clubs of Northwest Tennessee in Union City and is also the former Customer Service Supervisor for Midwest-CBK.
Lindsay is the proud mother of two children, Alli Kate and Houston.
This week on Conflict Managed we are joined by Dr. Alex Richardson, Director of the National High School Ethics Bowl.
Join us as we discuss:
- The constant process of negotiating and navigating with others
- Embracing humility and civility in discussions
- Reframing work conflict as a personal developmental feature
- The critical nature of mission alignment
- Descent improves products (and us!)
Since 2019, Alex Richardson has been Director of the National High School Ethics Bowl, based at the University of North Carolina’s Parr Center for Ethics. A philosopher working at the intersections of ethics, political philosophy, and the philosophy of education, Alex is an award-winning teacher and an advocate for public and pre-college philosophy pedagogy. He received his Ph.D. in Philosophy from the University of Tennessee, Knoxville in 2021. In addition to his work at the Parr Center, Alex teaches courses in ethics and political philosophy in the Department of Philosophy at Elon University. Alex also serves on Boards of Directors for the Association for Practical and Professional Ethics and Ethics Bowl Canada, as well as on the American Philosophical Association’s Committee on Pre-College Philosophy.
National High School Ethics Bowl (nhseb.org)
About Ethics Bowl/APPE IEB® - Association for Practical and Professional Ethics (appe-ethics.org)
Conflict Managed is available wherever you listen to podcasts.
Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by Stacie Herrell, co-owner of Higher Ground Coffee Co and Vantage Coffee Roasters alongside her husband Kevin.
Stacie attended Middle Tennessee State University and the University of Tennessee at Martin, graduating with an Accounting Degree. She worked for Welcome Home, a home interior retail shop, where she became a Store Manager and Store Opener, traveling across the US.
After a brief stay in Colorado, Stacie returned to Union City in 1995 and worked for her father for two decades. She currently manages the operations of their small business, overseeing both Higher Ground Coffee Co and Vantage Coffee Roasters, which they opened in 2007.
Stacie and Kevin are proud parents of three sons, all of whom have played significant roles in their coffee ventures since day one.
highergroundcoffee.com
vantagecoffeeroasters.com
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by Dr. Sean Walker, Professor of Management in the Department of Management, Marketing, and Information Systems in the College of Business and Global Affairs at The University of Tennessee at Martin.
Join us as we discuss:
- Treating colleagues according to the Platinum Rule
- The imperative to practice in order to gain robust conflict resolution skills
- Expressing dissent
- The power of small, intentional steps
Dr. Sean Walker has served various roles at UT Martin and across the UT System including: interim department chair, Faculty Senate President, Chair of the UT System’s University Faculty Council (UFC), UT Martin Campus Representative to the UFC, and the UT System-wide Faculty Representative to the University of Tennessee’s Board of Trustees: Education, Research, and Service Committee. He obtained both his MBA and PhD at Southern Illinois University Carbondale.
Dr. Walker’s research interest, and primary teaching areas, assess the impact of psychological phenomenon on Human Resources and Organizational Behavior. Dr. Walker is also a Licensed Minister and Mediator, both of which provide him with training to educate students, colleagues, and external agents on how to reach mutually acceptable agreements when faced with conflict within the organization.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by Jessica Bensch, a passionate advocate for psychological safety at work and founder of Vanguard Voices.
Jessica Bench is a Canadian-Indian, living in Switzerland and working as an Agile Coach in a pharmaceutical company. She has managed many high profile organizational change projects and led employee engagement initiatives over the course of 20+years.
In 2019, she championed a grassroots movement with the company she worked. The focus was on upholding the company values and psychological safety at work. Within two years, the efforts gained over 25,000 engagements. Jessica has been recognized with more than 20 global awards for this initiative.
Jessica is now building a worldwide not-for-profit movement, Vanguard Voices, on the topic of psychological safety. She deeply believes that we do not change the world simply by keeping quiet and perpetuating the status quo. We make positive change by confronting our fears and speaking out our truth, individually and collectively.
A global cosmopolitan and humanitarian, Jessica has lived, traveled or worked in close to 40 countries. She is married to a German-South African and together they have three young children.
www.vanguardvoices.com
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined Olivia Atkin, podcast host, author, and entrepreneur.
Olivia Atkin is a dynamic force of inspiration with a diverse background that
spans across the country. She has a Bachelor of Science degree in Business Management and a minor in
Sports Studies from Quinnipiac University, and a Master of Business Administration with a specialization in Supply Chain.
Olivia’s pursuit of knowledge and excellence is evident through the array of certifications she holds from Society for Human Resource Management CP to Project Management CAPM, from Association for Supply Chain Management CPIM to Green Belt Six Sigma.
Leading her business empire, Achieving Success LLC, Olivia has crafted a multi-
faceted platform that empowers others to reach their full potential. At the heart of her
endeavors lies her book, “Achieving Success in Career Development“, where she
imparts invaluable wisdom to aspiring individuals. She further amplifies her message
through her captivating podcast, “Achieving Success with Olivia Atkin’‘, reaching a
global audience eager for motivation and growth.
But Olivia’s influence doesn’t stop there. Through her coaching and speaking division, she engages with others, guiding them on their own paths to success. Her groundbreaking webinar series, ‘Authentically Achieving Your Mix’, brings together individuals from diverse backgrounds to foster a community of growth and authenticity.
You can find Olivia at: Home - Achieving Success (achieving-success.com)
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by Jeff Harnois, CEO of iBridged. Join us as we discuss:
- The opportunity and obligation to advocate for yourself
- Using psychometrics at work
- Blind spots
- Team boundaries, civility, and social contracts
- Artificial harmony
Jeff Harnois is passionate about helping people and teams reach new heights in performance and relationships. With a focus on understanding “current state” through key psychometrics like MBTI and Everything DiSC, Jeff and his team focus on enabling individuals, leaders and teams find their maximum effectiveness as people and professionals. As the CEO of iBridged, the work often focuses on building trust, engaging in healthy conflict, gaining key commitment, accountability for self and others and how to operationalize results.
Jeff has enjoyed many rewarding and successful career opportunities from individual contributor to executive leadership with Fortune 50 companies and start-up ventures alike. Working with companies like: Apple, Inc., Amazon, Google, Hewlett Packard, AT&T, Symantec, Kodak, Microsoft and Bank of America have given Jeff a unique perspective that add rich experiences to share and leverage with clients.
Social Media: https://www.linkedin.com/in/jeffharnois/
www.ibridged.com
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by Suzanne Harper, Marketing Director at Twin Oaks Technology, a Tennessee-based tech company where she leads a fully remote digital marketing team. Join us as we discuss:
*Daily choosing connection and communication
*Kind and strong leadership
*Speaking up
*Conflict resolution in a creative environment
*Problems with being a passive teammate
In addition to the job she loves, Suzanne also devotes time to her two part-time passion projects – a teamwork and leadership consulting company called Extra Credit Team Solutions and a philanthropic clothing company called Project 731.
Suzanne is a graduate of the University of Tennessee at Martin where she earned her degree in Marketing and Business Administration.
Follow Suzanne on Instagram for all the food, travel and dog pics! It’s the hub for all of her other social links as well.
Instagram handle: suz_harp
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
Today on Conflict Managed we are joined by the Rev. Robert Hall. Join us for a delightful conversation filled with insight and wisdom from Rev. Halls life and experiences.
The Reverend Robert Hall is a native of Nashville, TN. He is a devoted husband and father to four amazing children. For the last 20 years, he has been motivating youth and adults through ministry, mentorship, and education. In 2006, he excepted his call to ministry and was ordained under the leadership of the Reverend Dr. Andrew Lee Stephens, founding pastor of the Village Church (PCUSA). He went on to earn his Bachelor of Arts degree in Bible and Theology from the American Baptist College and his Master’s in Education from Lipscomb University. He is, also, ordained in the National Baptist Convention. Over the last 10 years, Rev. Hall has served as Executive Pastor, Interim Pastor, and pulpit supply in the Presbyterian Church (USA), African Methodist Episcopal, National Baptist Convention, and United Church of Christ denominations.
Rev. Hall served several years as an educator in the Metro Nashville Public School system teaching Ancient World and U.S. History. He is the Founding Pastor of Abundant Faith Fellowship in Nashville, TN. He serves as Chaplain and Special Advisor to the President at Meharry Medical College. He is also the newly appointed Organizational Ombuds at Meharry Medical College. Reverend Robert Hall brings a wealth of personal experience as a spiritual leader, entrepreneur, and former educator. Indeed, his high expectations of himself have created a pathway of success. He views all persons as already capable with many strengths, and he recognizes and uses the power of high expectations to help them see their own capacity for growth. He travels nationally to college campuses, schools, and churches speaking on his passion and focus on African American males of all ages and their definition of manhood and masculinity in the 21st century. He holds memberships in several professional and service organizations, such as the International Ombudsman Association, the Omega Psi Phi Fraternity, Inc. Because of his calling, ability to communicate, and reputation for professionalism, he is often asked to facilitate, speak to, and serve people across religious, ethnic, cultural, and socio-economic lines, cultivating them to know their fullest potential to live their best lives.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
Is it true that people don’t like change?
This week on Conflict Managed we are joined by Phil Lewis and Claire Croft, the dynamic team behind Corporate Punk.
Corporate Punk, as a whole, champions adaptability and believes that most organizations possess untapped ideas and talent. They work towards unlocking this potential through open, direct, and compassionate conversations, focusing on people over job titles. Their change services revolve around a human-first approach, using diagnostics, planning, consultancy, and coaching to drive fast and effective change.
Clients who partner with Corporate Punk are leaders seeking honest, zero-nonsense partnerships, willing to navigate wickedly hard change without resorting to drastic measures. The company values total cost transparency and long-term value, emphasizing the connection between change and commercial performance.
Claire and Phil bring a wealth of experience and expertise to the table. Their strategic approach and commercial focus are a breath of fresh air, and they are known for challenging their clients in a way that is respectful, energizing, and light-hearted. If you're looking for speakers who can help you unlock the potential of your people and achieve long-term commercial success, Claire Croft and Phil Lewis are the perfect choice.
Corporate Punk, https://corporatepunk.com/
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed we are joined by physical therapist and entrepreneur, Brian Smith.
Brian Smith graduated from the University of Tennessee Health Science Center in Memphis with a Bachelor and Master of Science Physical Therapy. He is a physical therapist and the former owner of The Sideline, a physical therapy clinic and fitness center in downtown Martin. Brian is now Vice President for Compliance with Dynamix Physical Therapy and is Clinic Director for the Martin location.
Brian is a member of First Baptist Church in Martin where he is a Sunday School Teacher, Children & Youth Leader, and a member of the Choir & Praise Team. Brian is a board member for Charger Foundation, Westview Quarterback Club, Jackson State Community College Physical Therapist Assistant Program, and a former board member for the Tennessee Physical Therapy Association. He is also an active youth sports coach in the community. Brian has two children, Hayden and Caisley.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
What does psychological safety within workplaces look like in action?
This week on Conflict Managed we are joined by Hanna Grace Garner, a law student at the University of Tennessee at Knoxville. Join us as Hanna Grace recounts an experience where leaders diligently cultivated an environment of psychological safety. Listen as she recalls the cascading benefits that ensued from this approach, shedding light on the profound impacts of leadership founded upon trust and reliability.
Hanna Grace Garner graduated from Harding University this past spring with a master’s degree in Business Administration and an undergraduate degree in International Business. While at Harding, she worked at the Waldron Center for Entrepreneurship and Family Business and was active in a campus social club, running club, and her local church.
This fall, Hanna Grace is starting law school at the University of Tennessee College of Law. Her hobbies include reading, running, traveling, and taking care of her little indoor garden.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
This week on Conflict Managed, we are joined by Dr. Yancy Freeman, the new Chancellor of the University of Tennessee at Martin. Join us as we discuss:
People-centric, servant leadership 🤝
Facilitating growth of others 🌱
Common sense decision making 🤔
Leading by example 🌟
Embracing change and a growth mindset 💡
Prior to Dr. Freeman’s move to UT Martin, he served at UT Chattanooga for the past 25 years in various admissions, recruitment and enrollment roles.
A first-generation college graduate, Freeman completed an undergraduate degree in political science, a master’s degree in public administration, and a doctorate in learning and leadership from UT Chattanooga. He currently serves on the boards of the Public Education Foundation in Chattanooga, The River City Company, and Chattanooga 2.0. Freeman was named a 2018 Top 30 Influential Leader in Chattanooga by City Scope Magazine.
Dr. Freeman holds active memberships within several honor societies including Golden Key, Alpha Society and Phi Eta Sigma. Freeman is also a 2020 graduate of the UT System’s Executive Leadership Institute.
Photo by UTM University Relations
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
What does it mean to be professional?
This week on Conflict Managed, we have a unique twist as our host, Merry Brown, steps into the role of guest. Lisa Smartt, a renowned national speaker and author, takes charge as the interviewer. Join us for an exciting episode where Lisa, a longtime friend and the show's first guest, discusses Merry's new book, "How to Be Unprofessional at Work: Tips to Ensure Failure."
“How to Be Unprofessional at Work” examines the question, what does it mean to be professional?
Far from a run-of-the-mill manual, “How to Be Unprofessional At Work: Tips to Ensure Failure” takes a unique approach to professionalism, offering a glimpse at what NOT to do in the workplace. Each tip outlines a specific unprofessional action and contrasts it with the appropriate professional behavior.
Unlike most workplace guides that simply list dos and don'ts, "How to Be Unprofessional at Work" highlights common workplace blunders in a lighthearted manner, offering readers an engaging way to learn from these mistakes.
“How to Be Unprofessional at Work: Tips to Ensure Failure” is available now available on Amazon.
How to Be Unprofessional at Work: Tips to Ensure Failure: Brown, Merry: 9780989993463: Amazon.com: Books
Conflict managed is available wherever you listen to podcasts.
Conflict managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed, we are joined by Dr. Karuna Ramanathan, Transformative Leader, ex-Warship Captain, and Author. Join us as we talk about all things leadership.
Kaurna says of the future, “work is not going to take care of you. You will have to take care of work.”
Karuna Ramanathan is a transformational leadership expert with nearly three decades of experience in supporting senior leaders and organizations through difficult transformations. He is a former naval warship captain who went on to lead and architect leadership transformation and systems-level change in the Center for Leadership Development. Karuna is currently the Principal Consultant for KR Konsulting, bringing with him deep experience gained from designing and facilitating more than 2500 sessions. He is a Marshall Goldsmith Global Certified Coach, Global Coach Group Certified Leadership Coach, and a trained Erikson Executive Coach.
Karuna is an expert in large system change programs, co-creation and collaboration techniques, organizational storytelling and narratives, and tacit knowledge elicitation/transfer methods. He has more than 2000 paid coaching hours with senior leaders and nearly 1000 pro-bono coaching hours, helping leaders grow. Karuna's book, "Navigating The Seas of Change," published in 2020, is a leadership primer for change leaders.
Karuna has been featured as “Top 10 Organisation Development Consultants 2023” by the Asia Business Outlook and nominated by the CEO Insights ASIA, a business magazine, as one of “Asian Leaders & Achievers-2023”. His expertise in growing leaders and building teams is available to help you become an internal and self-starting change agent—and start your journey to navigating through organizational transformation.
You can find Karuna Ramanathan online:
Email: karuna9468@gmail.com
LinkedIn: linkedin.com/in/dr-karuna-ramanathan-885b52a
Website: https://krk.sg/
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com)
Today on Conflict Managed we are joined by award-winning attorney Jessica Childress. Join us as we discuss:
- Addressing conflict with de-escalation strategies
- Powerful and effective mentorship practices
- Boosting confidence through intentional leadership
- The power and gift of remaining calm in difficult circumstances
- The differences between a toxic and an uncomfortable work environment
- Respecting individuals at work
Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms. Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters. She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.
Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.
Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.
Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.
She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, and 2023 Washington, D.C. Super Lawyers Rising Stars lists. Only 2.5% of practicing attorneys in Washington, D.C. are selected to receive this honor.
Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.
Mentioned on this episode:
Want to leave a toxic job? What should you consider before leaving?DOWNLOAD your FREE checklist now!
You can find Jessica Childress online:
Twitter || https://twitter.com/childressfirm (@Childressfirm)
Meta || www.facebook.com/thechildressfirm
Instagram || https://www.instagram.com/thechildressfirm (@thechildressfirm)
Website: www.thechildressfirm.com
LinkedIn|| https://www.linkedin.com/in/childressjessica
Youtube || https://www.youtube.com/@childressfirm
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed we are joined by Keegan Cary (she/her). Join us as we explore the world of work, discussing issues such as:
- handling angry customers and practicing transparency
- restorative justice
- mentoring young professionals
- the role of supervisors as thought partners
- the importance of detaching individuals from problems
- maintaining a relationship-centric attitude, even when mistakes occur
Keegan Cary (she/her) works as an Organizational Ombuds and has a master's degree in Conflict and Dispute Resolution. Her passion for her work as an organizational ombuds stems from her background in education. Educators provide students with the knowledge, tools, and skills to problem-solve and navigate the demands of a classroom environment and in life. As an ombuds, Keegan works with individuals to talk through their concerns and strategize possible options to address them with the goal of helping that individual feel confident in the plan they have identified for moving forward. Outside of work, Keegan likes to embroider, run, hike, and play soccer.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
This week on Conflict Managed, join us as we explore "Next Level Leadership," where joy, midlife, arts, and quiet converge to transform the leadership journey. Our special guest, Diane Van Buren, a mentor for successful women leaders and co-author of the WSJ #1 Bestseller "Limitless," shares invaluable insights.
- Explore the power of joyful leadership and reimagine roles at midlife.
- Discover how arts and culture can guide your next steps and foster higher-level thinking.
- Learn about the transformative impact of quieting down for effective leadership.
- Unlock new possibilities for leadership growth and fulfillment.
About Diana Van Buren:
Growing up as an expat, Diane enjoyed exploring spectacular places while immersing in diverse cultures. Her background of world travels provided firsthand experiences of world treasures.
Living in Tripoli, Libya from age ten, a military coup bestowed the unexpected benefit of attending high school three years on her own in Rome, Italy.
In Rome, Diane began studies in art history, architecture, sculpture and urban design. After living in Sumatra, Indonesia, she attended the University of Texas and graduated with a Bachelor’s of Architecture.
Diane married her university sweetheart in Sumatra and moved to New York City. After three years there, she moved again to Dallas, Texas, her current place of residence.
While Diane earned award-winning success in her architecture career, her dissatisfaction reached a tipping point: her success didn’t bring the happiness she desired. She was restless, adrift and yearned to regain direction to maximize her talents.
Something deep within was calling her to more, and she didn’t see where she could fit in. The problem she faced was how to live up to her life experiences and share her gifts with the world.
Reinventing herself took stamina, focus and discipline. Along the way, Diane earned a Master of Liberal Studies, writing about piazzas as theater.
Diane’s faith carried her through periods of self-doubt, loneliness and a marital rift - happily repaired.
Following her heart, Diane sculpted the role for herself that didn’t exist before.
Since then, Diane offers programs and retreats to claim fulfilling joy that eludes those who settle, conform and deprioritize their growth to make others comfortable.
Her personal life experiences, professional training and studies led her to write Enlightened Rome: Discover the Magic of Piazzas and Public Spaces in Rome, Italy.
Diane passion for cities public spaces, award-winning design, photography, and sculpture feature in presentations, coached programs, and immersive retreats.
Utilizing the transformational power of place, Diane’s clients step into their greatness as they walk with the greats, experiencing world treasures.
Extraordinarily fulfilling living comes with spiritual connection in the arts. Women who open to their Inner Artist design their Wild Happiness so they can thrive all their life.
Diane’s coaching empowers women leaders to evolve their leadership. Developing their authentic expression, they hone evolving Leadership, Legacy, Life and Love.
You can find Diane online:
LI: Laurel “Diane” Van Buren
FB: Diane Van Buren Designs, LLC
IG: artistauthortraveler
TikTok: dianevanburen7
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
This week on Conflict Managed we are joined by Marie Coombes, CEO of We Restore Calm. Come with us as we discuss the power of workplace mediation, self-change, neurodiversity, mental health, & workplace conversations normalizing menopause. Embrace the shift from dysfunctional to psychologically safe work environments!
Marie Coombes is a subject matter expert in conflict management. With extensive experience in dealing with various conflict issues, Marie assesses disputes and suggests tailored solutions based on business and individual needs. As an accredited workplace mediator, Marie boasts a remarkable 95% success rate in 2-party mediations within challenging and complex operating environments.
Having worked at Royal Mail for 17 years, Marie honed her skills in conflict resolution, mediation, change management, employee and industrial relations, and employee engagement. She became an accredited mediator in 2014 through TCM's National Certificate in Workplace Mediation. Throughout her career, Marie fostered strong relationships with union officials and management, which proved instrumental in achieving successful outcomes.
Marie was awarded the workplace mediator of the year at the National Mediation Awards in 2020, where her excellence in mediation, particularly in the realm of mental health, and her seamless adaptation to online mediation during the Covid-19 pandemic were acknowledged. Her dedication extends to empowering individuals with mental health concerns and neurodiversity, emphasizing the impact of conflict on employee well-being. Marie's commitment is evident through her roles as a Time to Change Champion, a Mental Health First Aider, and her advocacy for mental health within Royal Mail.
Outside of her professional endeavors, Marie enjoys spending time with her family, indulging in activities such as walking her two dogs, listening to music, and engaging in running and weight training.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Question: Picture being pitched a novel TV concept 20 years ago – strangers on an island competing and voting each other off until one 'survivor' remains. Would you have bet on this new 'reality' show or passed?
Today on Conflict Managed we are joined by Steve Pacheco, President and CEO of the American Advertising Federation. With decades of experience in advertising, Steve discusses how he has navigated industry changes and evolving cultural trends. As he guides his industry towards a future-oriented path, Steve shares his strategic approach. Don't miss this insightful episode!
As the President/CEO of the American Advertising Federation, Steve is tasked with designing a future-forward organization consistent with the changes impacting the advertising landscape. His role will span evolution of the AAF’s programs, services and membership; volunteer engagement; and serving as the voice of the advertising industry through advocacy and lobbying on key issues from free commercial speech to the advancement of diversity and inclusion.
Steve joined the AAF from Ducks Unlimited, where he was Chief Marketing Officer. He has 30 years of industry experience, more than 20 of which were spent at FedEx as Director of Advertising & Sponsorship Marketing. There, he produced award-winning work, including 12 Super Bowl commercials, FedExCup, NFL and NASCAR ad campaigns. He worked for International Paper as Director of Advertising & Marketing Communications, where he directed their 1996 Summer Olympics sponsorship. He was also a partner in a Memphis-based advertising and design agency, Humphreys Ink.
Steve is the first AAF President & CEO to have held leadership roles at every level of the organization, beginning at the collegiate level, President of Memphis Advertising Federation and Chairman of the AAF National Board of Directors in 2011. In 2013, he received the AAF Barton A. Cummings Gold Medal Award and was named The ADVERTISING Club of New York’s “Advertising Person of the Year.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
What is it like to start a ranch/farm from scratch?
What is it like to make a mid-career shift?
How do you cope with an unsupportive boss?
Today on Conflict Managed we are joined by Dr. Emalee Buttrey, Director of Education, Programming, and Museum Experience at Discovery Park of America and owner, along with her family, of BERG Livestock. Listen in as Emalee tells us her experience of starting a family-owned ranch, changing careers, and dealing with difficult work situations.
Emalee wears many hats, her favorite one being of the cowboy variety. She is a wife, mother, daughter, sister, and friend. She's also an educator, researcher, collaborator, and rancher. Bringing more than 20 years of experience in education, research, and communication, Emalee is currently the director of education, programming, and museum experience at Discovery Park of America, a state-of-the-art museum and heritage park in Union City, TN. As a member of the senior leadership team, she sets the strategic vision and manages implementation of Discovery Park's mission-oriented education initiatives and events.
Prior to her current role, Emalee served as the assistant director of the honors programs and associate professor of animal science at the University of Tennessee at Martin, where she also earned her bachelor's degree in animal science. She was a tenure-track faculty member at Louisiana Tech University and a research and extension associate with the Texas A&M AgriLife Research and Extension Service. She holds graduate degrees from Texas A&M University and West Texas A&M University.
Emalee, her husband, and two children live in Martin, Tenn., where they own and operate BERG Livestock, a regenerative grazing operation. They raise cattle, sheep, and laying hens, marketing breeding cattle, grassfed lamb and pasture-raised eggs in the local community.
Emalee thrives in a team environment, valuing each individual and the skills he or she brings to the table. She's recently taken a keen interest in leadership development and coaching and can't wait to see what may come of that with respect to her on- and off-the farm roles.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed we are joined by Tuba Bilecik, an accomplished mediator, lawyer, outsourced ombuds, conflict management consultant, and trainer based in Washington DC. With extensive experience mediating civil, commercial, employment, and workplace disputes, she closely collaborates with organizations providing expert advice on effective conflict management and cultivating a positive and respectful workplace.
Beginning her ADR career in Turkey, Tuba played a significant role in developing mediation awareness and implementing commercial and workplace alternative dispute resolution. She has worked with diverse clients worldwide, including international organizations, private companies, NGOs, government agencies, and individuals.
Tuba's approach to alternative dispute resolution is informed by her combination of litigation, transactional, and in-house general counsel experience, enabling her to deliver tailored solutions that meet each client's specific needs. Her cross-cultural competencies and extensive experience in working with clients from diverse backgrounds make her a valuable asset for organizations seeking to adeptly manage conflicts.
Tuba is a Distinguished Fellow of the International Academy of Mediators and was awarded the prestigious Weinstein JAMS International Fellowship in 2017. She holds a Bachelor of Laws degree from Marmara University and an LL.M. in ADR degree from the University of Southern California.
Tuba is also an amateur sailor and oral storyteller.
You can find her online at:
linkedin.com/in/tuba-bilecik
https://www.instagram.com/tubabilecik/
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
This week on Conflict Manage, we are joined by Jayne Robinson, a narcissistic abuse specialist who is passionate about helping people access their self-empowerment to take positive steps forward and regain control of their lives.
Using a powerful combination of integrated trauma informed coaching (ITIC), hypnotherapy, brain spotting, and rapid transformational therapy (RTT), Jayne offers a safe, comfortable, relaxed, and confidential environment for her clients seeking assistance in their healing journey.
Having personally experienced narcissistic abuse during her marriage and long after she left the relationship, Jayne knows what it feels like to feel unheard, misunderstood, gaslit, and not believed.
Jayne Robinson became a licensed RTT practitioner and certified hypnotherapist, adding integrated trauma-informed accredited coaching to her toolbelt to enable her to provide educated support for others who are experiencing narcissistic trauma and abuse.
Jayne has big plans to create a series of masterclasses and would love to do further work with family law firms to help their clients calm their nervous system prior to mediation or trial to help them be in the best state of mind and make better decisions.
Jayne welcomes you to join her to live a life with more connection, focus, and happiness.
You can find Jayne Robinson online at https://jaynerobinson.com.au
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed we are joined by Geetha Ravindra, Vice President for Ombuds Services for The McCammon Group.
Geetha Ravindra has over 30 years of experience in ADR in international, federal, and state organizations. She began her career with the Supreme Court of Virginia where she was Director of the Department of Dispute Resolution Services and managed court-connected mediation programs for 11 years. For many years she provided mediation and training for the World Bank Group, and several federal and state agencies, and taught mediation at the University of Richmond and College of William and Mary Law Schools.
Geetha then served as in-house Mediator and Ombuds for the International Monetary Fund and the Center for Global Development. Most recently, she was Director of Workplace Relations for the U.S. Court of Appeals for the Fourth Circuit. She is an International Ombuds Association Certified Organizational Ombuds (CO-OP®) and a Virginia Supreme Court certified mediator. Geetha is past Chair of the ABA Section of Dispute Resolution, past President of the Virginia Mediation Network, and past Chair of the VSB-VBA ADR Committee.
You can find Geetha online at here: Ombuds Services - McCammon Group
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Is work/life balance a myth?
Today on Conflict Managed we are joined by Phallyn Folse, a chemical engineer turned manager and CEO of PF Strategies LLC. Phallyn discusses her journey and the principles and techniques she’s implemented to find work/life balance. She also talks with us about:
- Flow
- This or better thinking
- The isolating effects of management
- “Is this mine?” curiosity around work conflict and emotions
- The Ice Cream Wall visualization (you’ll have to listen to find out what this means!)
As a recovering burned-out corporate parent, Phallyn understands what it’s like to pretend to balance a corporate career with family life, all the while feeling completely depleted on the inside. Being a wife and mom of two and after going through a period of major burnout mid-way through her 10+ year career as an engineer turned manager, she managed to implement alternative science backed strategies into her daily life that led her to thrive and not just survive. Over the past decade, Phallyn has used her chemical engineering and chemistry background along with her knowledge as a certified Feng Shui consultant to research, develop, and test strategies that help corporate parents lead a life where they feel grounded, balanced and ultimately, thrive.
You can find Phallyn online:
LinkedIn - https://www.linkedin.com/in/phallyn-folse-58a67755
Instagram - @pfstrategies.co
Website: www.pfstrategies.co
Conflict Managed is available wherever you listen to #podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Stuck in a work conflict? Not sure what to do next? Get curious.
Today on Conflict Managed, we are joined by Natalie Landau Gibson, Ombuds at UCLA.
Natalie Landau Gibson, a Southern California native, has spent the last ten years honing her skills in the field of conflict resolution. She received her bachelor’s degree in Socio-Cultural Anthropology from Boston University and then her Master’s Degree in Ethics, Peace and Global Affairs from the School of International Service at American University in Washington, D.C. With particular interests in human rights, social justice, conflict transformation and peacebuilding, Natalie has worked for a variety of non-profits, government organizations, and public institutions striving towards creating positive change domestically and internationally. Natalie’s current role is an Ombudsperson at the University of California, Los Angeles, where she provides confidential conflict resolution services to students, faculty, and staff.
When not working, Natalie enjoys reading, spending time with friends over a good board game, and traveling the world with her husband.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed, we are joined by Dr. Daniela Brancaforte, student Ombuds at Georgetown University. Daniela gives an eloquent explanation of what an Organizational Ombuds is and does. We also discuss:
- The effects of excellent leadership
- The importance of pivoting, adapting, and learning new skills
- Dealing with the uncertainty of the future
- Approaching conflict by considering desired outcomes
Daniela grew up in Madison, Wisconsin and has lived in many different locations in the U.S. and internationally before settling (for now) in the Washington, DC area. She has had a winding career path since receiving her Ph.D. in Socio-Cultural Anthropology from Princeton University in 2000. Daniela taught German, Italian and Business Anthropology at various universities, worked as a consultant, co-founded a service-disabled veteran-owned consulting firm, which she managed for 10 years, and then decided to return to higher education. She has been at Georgetown University since 2014 serving first as an advising and academic dean in the business school and then moving to the Provost’s Office to set up Georgetown’s inaugural Office of the Student Ombuds serving more than 16,000+ undergraduate and graduate students on the main campus. Daniela never thought of being an “Ombuds” (pronounced om-budz or ahm-buds) when she was growing up, but she feels that her work as an Ombuds is truly a calling that brings together her lived and educational experiences in meaningful new ways. Her academic interests include the intersection of business and culture, workplace dynamics, immigration and entrepreneurship, social justice, and power inequities.
Although work is important, Daniela finds joy in playing soccer at least twice a week, taking walks with her dog, visiting her close relatives in Sicily and Germany, and spending time with her husband and two kids.
Conflict Managed is available wherever you listen to #podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed we are joined by Derriell Springfield, Strategic Partnerships Manager, Southeast Region, for Western Governors University.
A native of Memphis, Tennessee, Derriell Springfield is a two-time graduate of Tennessee State University located in Nashville where he received both his bachelor’s degree and a master’s degree in Mathematics. In July of 2009, he moved to Johnson City, TN to be with his lovely wife, Kiana, who is currently a physician with the Jackson Clinic specializing in Obstetrics and Gynecology. With such an ambitious spouse, Derriell decided to use his time in Johnson City to earn his doctorate degree in Education Leadership and Policy Analysis. Derriell started his tenure at Western Governors University (WGU) in 2014 serving as a Course Instructor with the General Education Algebra/Stats team but is currently in the role of Strategic Partnerships Manager for WGU Tennessee.
In his free time, Derriell likes reading, running, working out, golfing, tennis, and shopping. In fact, he may have a bit of a suit and bow tie addiction. He also performs a regular test of his mental grit by participating in Tough Mudder, a 12-mile, military obstacle, annually. He loves music and has a keen appreciation for the way different instruments come together to create perfect harmony. Interestingly enough, it is not uncommon for Derriell to “get lost in the music.”
To sum all of this up, Derriell just likes to have fun while abiding by a quote from Calvin Coolidge, “Nothing in this world can take the place of persistence.” This is made evident by his pursuit of higher education as a first-generation graduate, his commitment and loyalty to his community, and his own love for meeting new and interesting people.
You can find Derriell online at:
Facebook: DerriellMontez
Instagram: derriells
LinkedIn: derriellspringfield
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed we are joined by Shelley Kay, Coach and CEO of Shelley Kay Coaching, LLC. In addition to Shelley’s advice to assume positive intent from our colleagues (and why), we had a wide-ranging conversation, featuring topics such as:
- Thoughtful responsibility
- Advocating for yourself
- Dealing with petty feedback
- The power of listening to understand
- Work/life balance
Shelley Kay is a leading career coach & speaker and expert in changing the way women work, so they can expand their leadership and maximize their impact at work—without burning out. Shelley leverages 10+ years of work as a top HR Leader for Fortune 100 companies like Google, PepsiCo, and GE to help women experience what it means to thrive in their careers. Shelley is committed to helping high-achieving women have it all: job satisfaction, career success, and a life outside the office.
You can find Shelley on LinkedIn and at shelleykaycoaching.com.
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.
Today on Conflict Managed we are joined Joel Clelland, a serial entrepreneur and influencer who has had a number of businesses over the years. Most notably, he had a special events entertainment business where he served as a DJ/MC and cover band leader.
On this episode of Conflict Managed, Joel and I discuss:
- Giving & receiving bad news
- 5 business sectors that aren’t going away
- Public posture and communication
- Showing up in hard situations
- Blind spots
- Human connections
Currently, Joel works as a teacher for a local public charter school and has an insurance practice as well. Most recently, Joel Clelland served as Centric’s Chief Executive Officer. Centric is a dual token cryptocurrency system working to stabilize price and provide a global borderless medium of exchange that only goes up in purchasing power. While CEO, Joel and his team added a number of new exchanges and partnerships, as well as three cryptocurrency payment gateways. The payment gateways allow customers to pay in crypto and the merchants can get paid out in cryptocurrency or whatever their local currency happens to be. Joel has spoken on panels as a Web 3.0 enthusiast and continues to speak and move in this innovative space.
Joel also serves as the Vice Chairman of the Board for 501(c)(3) nonprofit Project Boon, a community organization based in Southern California that assists underserved children, individuals, and families with food security and connections to needed services. "As a former Board Chair, I have an affinity for the organization and where it is headed. Our catch phrases are, "empowering people next door and a world away" and "give without reservation." Prior to the pandemic, Project Boon was involved in service in both the U.S. and Mexico. Their website is projectboon.org.
You can find Joel online:
Contact Email: jdclelland@gmail.com
Twitter: https://twitter.com/realclelland
LinkedIn: https://www.linkedin.com/in/joel-clelland-397b79135/
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
What are we to do when faced with the problems of the world?
Today on Conflict Managed we are joined by Kirsti Nordstrom, Developmental Therapist. In the words of Wendell Berry, Kirsti encourages us to “Think Little” to make big and lasting changes. Also on this episode:
- Kirsti shares her experience in a difficult work environment that taught her to find her voice and speak up
- The important of asking and welcoming questions
- Learning to not internalize other people’s poor management
- Building capacity
Kirsti moved to Nashville in the summer of 2021 after graduating from the University of Tennessee - Martin with a degree in Family and Consumer Sciences. She is a Developmental Therapist coaching parents that have children with developmental delays and has recently begun to volunteer with AWAKE (Advocates for Women's and Kids' Equality).
While Kirsti feels she is constantly in a questioning phase, trying to find long-term career goals, her desire is that whatever she does, she wants to inspire people to look for what is true, and ultimately good about their children, partners, community, and self.
You can find Kirsti online at:
Instagram @kirstisierra
LinkedIn @kirsti-nordstrom
You can find the National High School Ethics Bowl at nhseb.unc.edu
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
What matters (most) to your coworkers?
Today on Conflict Managed we are joined by Peter Noll, General Manager and CEO at WLJT-TV Channel 11, West Tennessee PBS. Peter encourages us to get to know what matters most to the people we work with. If we understand their currency, our working relationships and communication will improve.
On this episode of Conflict Managed, Peter and I also discuss:
- Good enough vs Perfect
- “Merchandising” accomplishments
- The vital importance of continued education
- Reading your email (!)
Peter Noll has had the privilege of working in the television industry for the past 28 years, a journey that has taken him to 11 television stations, eight states, 11 cities and includes working for The Walt Disney Company at the ABC Network in Burbank as the Director of Affiliate Marketing and Promotion.
Prior to Peter’s position at West TN PBS, he was at WNBJ, West Tennessee’s local NBC and CW stations, where he served as General Manager since 2018 as well as the Group Director of Marketing and Promotions for Coastal Television, the station’s parent company.
Beginning as a newscast producer for six years and then moving into marketing and promotions, Peter eventually moved into management and group marketing.
A life-long viewer of PBS, beginning with Mr. Roger’s Neighborhood as a small boy, he regularly enjoys Frontline, anything Ken Burns produces and Masterpiece Theater.
A believer in life-long learning, he earned his undergraduate degree in Journalism from the University of St. Thomas in St. Paul, Minnesota and a Master of Organizational Leadership from Woodbury University in Burbank, California.
Peter is a Minnesota native but has quickly fallen in love with West Tennessee and is very proud to call it his home.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed we are joined by Landy Fuqua, the director of the Regional Entrepreneurship and Economic Development (REED) Center which houses the Tennessee Small Business Development Center (TSBDC) at the University of Tennessee Martin.
Landy Fuqua is a graduate of the University of Tennessee at Martin with a Bachelor of Science in Agriculture and a Master of Business Administration. Landy serves on the Northwest Tennessee Workforce Development Board, Weakley County Leadership committee and is president of the Martin Business Association board. She is a graduate of the Delta Leadership Institute, WestStar Leadership, Weakley County Leadership, and served on the Delta Leadership Network’s Regional Advisory Council. In addition to serving as the full-time director, Landy is co-owner of Old Salem Farms, along with her husband of 44 years, Bill. Together they have three daughters and eight grandchildren.
You can find Landy online at:
lfuqua@tsbdc.org
www.tsbdc.org
linkedin.com/in/landy-fuqua-mba-tcecd-babb7b4b
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed we are joined by Chris Smith, Lifeline Peer Project Coordinator for the Tennessee Department of Mental Health and Substance Abuse Services. Chris shares his story of recovery and his work to build a sustainable recovery community.
Chris Smith is a Certified Peer Recovery Specialist, Social Worker, Treasurer for UP Outreach, Committee member for West Tennessee Addiction Network, Part Restaurant Owner, Fitness Instructor, and Recovery Coach. Chris is passionate about helping individuals improve areas of their life they find themselves struggling in to become better and more productive for themselves, the people around them, and their community.
You can find Chris online at:
linkedin.com/in/chris-smith-10b837249
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed we are joined by Tracey Mebane, Human Resource Administrator & Special Projects at Lane College. We discuss the continuing effects of COVID on the workplace, adapting to change, sharing knowledge, and the importance of listening and caring for our co-workers.
Tracey has more than 20 years of experience between the field of finance, banking, and human resources. She received several awards from First Tennessee Bank, now First Horizon and Citigroup, recognizing many of her accomplishments, particularly in leadership.
In 2014 Tracey re-entered higher education at the non-profit HBCU, Lane College. Planning, directing, developing, coordinating, training, thinking strategically of the welfare of the college so that the college can continue to grow and educate is only a small part of her duties.
Tracey has been a part of some amazing projects that took Lane College from paper to electronic processing, and she contributed to other cost saving projects. She led the development of the benefits and retirement committee that gives the faculty and staff a voice in decision making regarding health insurance and retirement benefits options. She is currently leading Lane College’s retirement transformation project. Tracey facilitates wellness lunch and learns focusing on balancing all aspect of life from spiritual, to financial to wellness and more. She previously led the team that revised the employee handbook and she sits on the president’s leadership team.
Tracey is a member of the Society of Human Resource Management (SHRM) and currently volunteers on the West Tennessee SHRM executive board and is on her second year as Community Outreach Director, raising over 10k for different community outreach projects in 2022. She is also a non-medical emergency volunteer for West Tennessee.
Tracey attended Airline School in Pompano, FL and worked at Memphis International after high school. She has an Associate of Applied Science in Information Technology from Jackson State Community College, a Bachelor of Science from University of Tennessee at Martin and a MBA with distinctions from Grantham University who as now joined the curriculum at the University of Arkansas.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
How do you feel on your way to work?
Today on Conflict Managed, we are joined by Jonathan Wilson. Jonathan has over 28 years’ experience working for the Metropolitan Police (United Kingdom) with much of that time in senior leadership roles.
Jonathan’s police leadership required him to work with diverse communities, businesses, local authorities, across a number of government departments including the Home Office and Mayor of London’s office and internationally.
He has considerable experience in prevention strategies, legislative changes, working with vulnerable groups, and partnership work.
During his police career Jonathan obtained a law degree at the University of Westminster Law School and an Economics with Cultural Studies degree at the School of African and Asian Studies, University of Sussex.
Jonathan recently retired from the Police Service in 2020 after a traumatic experience of workplace bullying, a period of his life that impacted on him considerably. He now dedicates much of his time to education and challenging workplace bullying behaviors which he says is entirely preventable and creating positive workplace culture.
Jonathan now talks widely across social media and to businesses in person about psychosocial safety at work.
He says, “Psychosocial safety is a leadership issue, and how you interact with people impacts their whole lives. It is therefore the most pressing issue of the contemporary workplace to master. Teaching your leaders interpersonal communications skills that empower not diminish. At the heart of bullying is always complex human dynamics and often unethical behaviours, corruption, discrimination, and harassment will emerge as the reason. Look deeper.”
Jonathan lives in Cornwall and has also established a business running holiday cottages which allows him to pursue the many outdoor activities he enjoys both on and off the water.
You can find Jonathan online at linkedin.com/in/jonathan-wilson-51a1407b
Resources mention on this podcast:
The Bullied Brain: Heal Your Scars and Restore Your Health by Dr. Jennifer Fraser
Bully-ology: How to use Martial Arts to Stand Up for Yourself, Defeat Bullies and Show the World What You Can Do by Ryan Johnson
Stop Hurt at Work: https://www.conductchange.co.uk/stophurtatwork
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, we are joined by Courtney Echols, Director of Weakley County Prevention Coalition. Courtney tells us what it felt like to work for a boss that gave her both the guidance and autonomy to make significant decisions and execute her plans. Courtney encourages us to focus on what is in our control at work, such as taking care of ourselves. We also discuss the importance of clear communication, having a growth mindset, creativity, and the power of silence.
Courtney Echols, a Jackson, TN native, graduated from the University of Tennessee at Martin in 2014 with a Bachelor of Science in Sociology. She served as the WCPC Program Coordinator from 2015-2018 before assuming the director role. Her top goal is to ensure the coalition remains a well-known resource to community members and implement effective strategies to reduce substance misuse and abuse among youth and young adults in the county. She has extensive experience in planning, leadership development, team facilitation, and cross-sector collaboration and engagement. She also is a certified Responsible Beverage Service instructor, Certified Prevention Specialist, and graduate of CADCA Academy. She lives in Martin, TN, with her husband, Kameron, and their two children, Jaylen and Allie. She serves on various civic and volunteer groups and is passionate about helping others and making the community safer.
You can reach Courtney at director@wcpcoalition.org
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Who should solve your workplace conflict?
Today on Conflict Managed, we are joined by D.G. Mawn, president of the National Association for Community Mediation (NAFCM). He reminds us individuals involved in conflict should be the ones to resolve their conflict, rather than outside parties. If we want to really address issues at work, we need to not only listen to those in conflict but see them.
D.G. Mawn has served NAFCM in several roles, first as a member of the Board of the Directors (2012-2014) then as the JAMS Foundation Mini-Grant Program Manager (2014-2016), and currently serves NAFCM as the President of the membership association. He is an attorney licensed in Illinois and Kentucky.D.G. co-developed the Cultural Intuitiveness process and provides consultation and coaching to state, public and community-based organizations on human services/system development and effectiveness, leadership development, strategic planning and communication, cultural intuitiveness, sustainability and evaluation.D.G. has worked in the local, state and federal level health systems interweaving his background in anthropology, religion and law in a manner that connects well within the political setting as well as the community setting. Through-out his career he has sought to appreciate the culture and systems of community and follow empathetic processes that strengthen both the individual and the system in order to facilitate the creation of sustainable positive impacts.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Carolina Vela shares the impact of the best boss she’s worked for. He treated her as a leader, and that’s what she became. We discuss the power of appreciation, the reciprocal nature of leadership, and the importance of communicating and leading to produce self-confidence.
Carolina Vela, from León, México, is a 23-year-old international student with a bachelor’s degree in International Business from La Universidad de La Salle Bajío, and an international exchange experience in France, at IÉSEG School of Management. Vela, moved to Tennessee last year to start her MBA at UT Martin, and to immerse in her father’s small business, Marias Mexican Restaurant in McKenzie, TN. Vela is currently working for the UT Martin REED Center as a Graduate Assistant with hopes to learn, improve, and keep acquiring experience in the business field for the future. Vela is fluent in Spanish, English and French, and loves to travel the globe, facing new experiences and challenges, personal, cultural, and professionally.
You can find her online:
https://www.instagram.com/caro_vela/?hl=en
https://www.facebook.com/carolina.velarodriguez?mibextid=LQQJ4d
https://www.linkedin.com/in/carolina-vela-rodriguez-6a73381b2/
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
With so much to do, where should you focus your energy?
Today on Conflict Managed, Dr. Erik Nordberg shares his 10-year leadership journey and what he has learned along the way. He offers strategies for working with people we find difficult and the importance of really embracing DEI.
Erik Nordberg is Dean of the Paul Meek Library at the University of Tennessee at Martin. He holds an MSLS degree from Wayne State University and earned his PhD at Michigan Technological University. He was employed as a professional archivist at Indiana University of South Bend, Michigan Tech, and is former director of the Walter Reuther Library at Wayne State. Nordberg was dean of libraries at Indiana University of Pennsylvania before beginning his current role in February 2021. Nordberg was part of the 2022 cohort for Leadership Weakley County and is a member of the Weakley County Historical and Genealogical Society and the Friends of the Martin Public Library. He and his wife, Jane Nordberg, live with their two cats in Martin, Tennessee.
You can find Erik online at https://www.linkedin.com/in/erik-nordberg/
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
You can also find us on TikTok @3pconflictrestoration
Today on Conflict Managed, Lisa Tilley encourages us to look for ways to bring teams together. Lisa recalls a simple and effective activity she employed to bring her team together to meet (and exceed) goals and celebrate milestones along the way. Lisa talks to us about the demoralizing and costly consequences of poor management and encourages us to invest in coaching and leadership training for the health and wellbeing of the people we work with as well as for the longevity of the organization.
Lisa Tilley, Coach and Leadership Trainer LT Leadership, LLC, Founder and Owner Lisa earned her Bachelor of Science degree in Education from the University of Tennessee at Martin. She started her career in the Public Health space conducting community outreach programs to promote health education in communities and school systems throughout West Tennessee. For the past 15 years, she has worked as a business development, sales, and marketing professional in the senior industry, which includes hospice, senior living, and in-home senior care services. Her most recent position was Area Manager of Hospice Outreach.
Lisa is certified with New Life Leadership and the Maxwell Leadership Certified Team as a speaker, leadership trainer, coach, and DISC behavioral analysis trainer. She is licensed to present John Maxwell curriculum and offers workshops, trainings, mastermind groups and coaching to aid in personal growth and professional development to individuals, companies, schools, and organizations. She is passionate about influencing and adding value to others to help reach their goals.
Lisa founded LT Leadership, LLC, in the spring of 2022 and has worked with companies such as Touching Hearts at Home in Milan, Home Instead Senior Care and Hub City Tax Services in Jackson. She has also contracted with the Small Business Administration to conduct lunch and learns. Lisa has been married to Joey for 6 years. They are a blended family with 3 children and reside in Medina, Tennessee.
You can find Lisa online at http://www.johnmaxwellgroup.com/lisatilley.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Have you ever felt trapped at work, focusing on how you’re limited and what you can’t do?
Today on Conflict Managed, Stephen Adams, Founder and Director of Inspirational Coaching Limited, encourages us to reframe our disempowering self-talk, and ask ourselves, “What can I do?”
After 26 years working for a well-known UK retail bank, Stephen Adams took redundancy in the autumn of 2019. Despite working in the finance sector for most of his career, his roles & responsibilities primarily focused on supporting people rather than dealing with money. Stephen’s extensive exposure to numerous organizational changes led him to quickly learn that addressing staff and management issues swiftly, efficiently and fairly was paramount to leading a successful and harmonious team.
Subsequently, Stephen was fortunate to find a 3-year appointment at an established consultancy that offered him an opportunity to hone everything he had learned to date. During his tenure, Stephen partnered with a broad mix of British and international clients, whom each gave him an insight into a spectrum of problems that occur in their respective industries.
It became clear that irrespective of the nature of their businesses, many companies shared common scenarios which needed professional support. For each and every situation there was a series of steps to follow in order to establish the cause of a problem and implement a variety of proven techniques to bring about a positive result. Reviewing and assessing a deep-rooted employee concern without the necessary experience and adequate tool set will not remedy a challenging situation. But with a well-considered program of Mediation, Authentic Leadership and Modernizing of HR policies, as well as some essential guidance on how best to apply it, there will be a solution.
You can find Stephen Adams online at:
www.inspirationalcoachinglimited.com
Linked In - linkedin.com/in/stephen-adams-9149738
Youtube - Inspirational Coaching Limited
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Brooke Simmons challenges us to choose optimism. We discuss the impact of bosses who encourage and empower their teams, the value (and difficulty) of listening to feedback, and the importance of being agile and flexible to stay competitive.
Brooke Simmons is Community Relations Director for the Obion County Joint Economic Development Corporation. In her role, she is an active member of the Obion County community and spends her time working to improve quality of life for citizens. She is involved in organizations such as Main Street Union City, Carl Perkins Center Advisory Board, Union City J’Cettes, Obion County Junior Auxiliary, Fall Fest Board, and MORCEA Regional Alliance.
Brooke enjoys leadership programs and is a graduate of Adult Leadership Obion County, Delta Leadership Institute, and Harvard Kennedy School of Government Authentic Leadership Program. She now serves as a board member for the Obion County Leadership Program and enjoys serving as a mentor the those going through the class.
Brooke is a local small business owner to Lillian’s Marketplace. She has a strong passion for growing entrepreneurship in her community and hopes that she can help cultivate other young entrepreneurs through her business. She enjoys spending time outdoors with her husband, Beau, and their 2 dogs.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Natasha Pennington, HR professional, talks with us about what to do when we feel stuck at work or see red flags. Natasha shares with us personal stories of both toxic and wonderful work environments, and the juxtaposition of being minimized vs being invested in, supported, and cared for. She also offers advice on how to deal with difficult and sensitive problems at work, such as hygiene issues.
Natasha Pennington currently works for ATA Employment Solutions as an HR Client Manager and has been there for almost 5 years. Natasha moved to Tennessee from Southern California in 2017. She has been working in human resources since 2011. She is a member of SHRM, the West Tennessee SHRM chapter (WTSHRM), the National Association of Professional Employer Organizations (NAPEO) and is a SHRM Certified Professional (SHRM-CP).
Natasha earned a Master of Science degree in Human Resources as well as a Graduate Certificate in Organizational Leadership and Human Resources Management. She also earned a Bachelor of Science degree in Business Administration with an emphasis in Industry Analysis. Natasha received the Volunteer of the Year award in 2016 for her active involvement with Canine Support Teams and their Pawz for Wounded Veterans program. She served on the Obion County Chamber of Commerce board in 2021. She is a graduate of the Class of 2019 Adult Leadership Obion County and currently serves on the board. In her free time, she enjoys spending time with family, fishing, and hiking.
Where to find Natasha online:
https://www.linkedin.com/in/natasha-pennington-58a577214/https://www.facebook.com/natasha.yeates.7/
https://www.facebook.com/ataemploymentsolutions
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
On a scale from 1 to 10, how do you rate your willingness to address workplace conflict?
Today on Conflict Managed, Delia Grenville, senior executive leader and host of the podcast To Live List, joins us for the last episode of 2022. Delia reminds us that installing systems in the workplace to address conflict is not enough. We must be willing to hold difficult conversations. How do we set the conditions to bring this about? Delia suggests we need to get better at “humaning.”
Delia Grenville is a senior executive leader, process-driven change agent, and key strategist with a stellar Fortune 100 track record for driving large-scale technology change, with a focus on consumer-centric research, scaling and technology transfer, and business innovation. She offers hybrid expertise and an industry-diverse background.
Outside of the corporate world, Delia is a public speaker, proud published author of the book Rants + Ramblings on Life and Wellness, and host of the To Live List™ podcast. She has written more than a dozen articles on project management, research practices, and the user experience. Delia is the inventor of five digital content technologies with patents pending – technologies that allow consumers to filter content streaming to their televisions via the Internet and provide the ecosystem to advertise and enhance the content viewing experience.
Where to find Delia online:
Facebook, LinkedIn, Instagram
Spotify: https://spoti.fi/3U6ZlMq
Apple: https://apple.co/3Va1Yhx
Blog: Tune In to the To Live List
📕on Amazon: amzn.to/3spYGKU
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Issues at work? Get curious!
Today on Conflict Managed, Lt. Mark Cancia reminds us that the path to solving problems at work is through curiosity, questions, clarity, and compassion. Mark shares with us the life-impacting message he learned from his “friendtor,” his meaningful experience going through Leadership Jackson, and the importance of asking himself and others what value they are adding to any situation.
Lt. Mark Cancia is a first generation American and second-generation Salvationist. Mark started working as soon as he was able, taking positions in retail sales, the food and beverage industry, youth camps and jobs on campus. He is a 2014 graduate of Florida State University and a 2018 commissioned officer of the Salvation Army’s Evangeline Booth College. Mark is an ordained minister and shares the gospel through management and Social Service with the Salvation Army.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
How do you think about hustle culture? Good, bad, useful, damaging?
Today on Conflict Managed, Rachel Burden talks with us about the effects of hustle culture in the hair and beauty industry. She discusses the importance of making mental health a priority, the benefits of having a boss that builds relationships and addresses mistakes with an eye toward the future, and the negative effects of passive-aggressive behavior in the workplace.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
How should people be treated at work on their worst days?
Today on Conflict Managed, Nick Snaith talks about his move from criminal investigations to workplace investigations and mediation. Listen as Nick reflects on his early days as a manager, his best work experience, the impact of making small changes at work, the kinds of actions a good line manager takes, and his hope that mediation will become common practice in the workplace, for the mutual benefit of all parties concerned.
Nick Snaith is a former UK Law Enforcement officer with 26 years of experience in investigative and intelligence led policing in the UK and overseas. Nick has worked for 3 UK Police Forces as an investigator and held a senior investigator role with the UK’s National Crime Agency (NCA). Nick has investigated on a local, regional, national and international level, offences of serious and complex crime, including human trafficking, modern slavery, cybercrime, drugs and firearms importations, child sexual offences and offences of violence such as murder and rape.
Nick also spent 4 years as a team leader within the UK Counter Terrorism network of UK Law Enforcement and Government Agencies. Nick has led multi agency projects and developed working relationships with law enforcement agencies to combat terrorism and prevent and detect serious and organized crime.
Nick has been an accredited trainer for the UK College of Policing since 2010 delivering covert investigation tactics to UK Police, Ministry of Defense and Department of Work and Pensions. In 2012 he became a training manager seconded to the College of Policing, specializing in train the trainer, covert policing, and course design. He also designed and delivered investigation training on behalf of the college in Africa to the Kenyan Law Enforcement agencies. Nick was a specialist course manager for the NCA, training a large cadre of trainers and students throughout the agency.
In 2020 Nick left the NCA to pursue a career in the private sector having been headhunted as a senior advisor to an overseas government. He was given a mandate to design national strategies and develop and deploy Investigation, gender-based criminality, Equality, Diversity and Inclusivity training to SIO’s and Investigators within various law enforcement and Intelligence agencies in a post conflict North African Country.
Since 2021 Nick has worked within the private sector managing complex workplace investigations that include allegations of bullying, victimization, and racial discrimination for various public and commercial sectors. He has also chaired Employment tribunals, grievance and appeal hearings.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
What do you do when emotions run high? What’s the best course of action?
Today on Conflict Managed, Andi Tibbs Poiner tells us of her experiences and challenges of being a female professional in male dominated fields: as a Rappel Master in the Army in the 1990’s and currently as a mortician. Listen as Andi talks of her love of her time in the Army, the importance of being mission minded and prepared, and how she found her way into the funeral business.
Andi Tibbs Poiner is a licensed funeral director and embalmer with a small, family-owned corporation in West Tennessee. She believes in serving every family as if it were her own. In addition to working for the small corporation and embalming for local funeral homes, Andi is a retired First Sergeant – serving twenty active-duty years in the Army. She holds a Mortuary Science degree from John A. Gupton College in Nashville, Tennessee and a Psychology degree from Liberty University in Lynchburg, Virginia. She has served as alumni president of John A. Gupton College and is also a member of St. Jude Catholic Church, Martin, Tennessee.
Andi is initially from Wooster, Ohio and has lived in Anchorage, Alaska and Washington, D.C. She relocated to Martin, Tennessee after meeting her husband, Darryl Poiner. Andi has one son, Sean Tibbs, who lives in Tulsa, Oklahoma with his wife, Gia, and soon to be daughter (due in March 2023). Andi and Darryl reside with their spoiled rescues – two donkeys, a herd of goats, five chickens and one rooster, three labs, and three house cats.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Addressing conflict is hard, but so it NOT dealing with it.
Today on Conflict Managed, Seth Dortch encourages us to shift our perspectives at work to recognize we get to decide whether to address conflict. Either choice involves hardship. Seth also discusses how to become a valued leader in your organization: be involved and engaged to have an influence, be consistent with your actions and motives, look to be an asset in difficult situations, and work hard on who you’re becoming.
Seth Dortch is a leading figure and influencer in the outdoor and off-road industry with marketing, branding, and development. His focus on leadership, company culture, team building, and efficiency comes from his experiences seeing both good and bad dynamics of what goes on in workplace environments and business relations. Seth brings a lot of clarity & confidence to complex situations and conflict.
You can find Seth @thesethdortch on all social platforms.
Mentioned on this podcast:
Jacko Willink, Extreme Ownership
Jordan Peterson, 12 Rules for Life
Miles Adcox
Berenstain Bears: Down on the Farm
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Dr. Leslie LaChance, a poet and educator, shares her thoughts on the role of practicing the arts in business and everyday life, and how the participation in art can calm us, inducing self-reflection and a greater capacity to listen and create. Leslie talks about her first bosses as excellent teachers, seeing correction as opportunity instead of failure, and the importance of how we communicate ideas with others. Leslie also graces us with one of her poems.
Leslie LaChance is a poet, essayist, and freelance editor living in Nashville, Tennessee, where she also teaches literature and writing classes and collaborates with fellow artists on creative projects. Some of her poems and stories have appeared in Still: The Journal, Mead, Quiddity, Apple Valley Review, The Birmingham Poetry Review, The Greensboro Review, Juked, and other journals. How She Got That Way, her poetry chapbook, was published in the quartet edition Mend & Hone from Toadlily Press in 2013. Three of her poems have been nominated for the Pushcart Prize, and her poem “Left” received a Best of the Net Award from Sundress.net.
Leslie has published articles and reviews in magazines and journals such as The East Nashvillian, Stirring: A Literary Collection, and AWP Pedagogy Forum. She blogs about health, illness, survivorship, and well-being at Sojourn & Stardust. Leslie also edits articles for magazines and academic journals and assists both professional and aspiring authors in preparing manuscripts for publication. She has taught writing and literature courses at the State University of New York at New Paltz, Volunteer State Community College, University of Tennessee (Knoxville and Martin campuses), and Webb School of Knoxville. Leslie also teaches community workshops and professional development seminars in poetry and creative practice.
A Little Pep Talk*
Ace, your soul
is made of diamonds
and that’s just science
like how the wind shapes
itself to love you
in broad daylight
as you are
Human as you are
know this: your
breath is holy
smoke
Sweet thing, your brain
has serious game and
your heart that’s
always breaking
shimmers kinstukuroi
in gold repair
- A found poem inspired by Pep Talk Generator crafted by the Raccoon Society
Arrangement and Improvisation by Leslie LaChance
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Brittney Johnson shares with us highlights of her work in Spain as well as a very tough situation. Listen as she tells us what happened and how she addressed the negative incident. Brittney also shares her experience of entering the workforce as Covid hit, and what that has meant for her and her friends as they think about work/life balance and the benefits of remote and hybrid work.
Brittney Johnson is from Martin, Tennessee. In May 2020, she graduated Summa Cum Laude from Middle Tennessee State with a Bachelor of Science in Global Studies, a Bachelor of Arts in Spanish, and a minor in Economics. After a few Covid related delays, she moved to Spain on a Fulbright grant. Due to the delays, she was permitted to reapply and was selected for a subsequent Fulbright grant for the 2021–2022 academic year. Brittney is still in Galicia, Spain, teaching at a public secondary school for a third academic year.
You can find Brittney on LinkedIn at linkedin.com/in/brittney-johnson-70a25618a
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Kevin Adelsberger, founder and managing partner of Adelsberger Marketing, talks of the 3 P’s of good work: purpose, possibility, and prosperity. Kevin tells us how he manages his growing business through taking time to listen to his employees, his semi-successful ‘Book It’ program, and the detrimental effects of working in a chaotic environment. Listen as Kevin talks about what he learned working for a bad boss and board, offering advice for those caught in toxic work environments.
Kevin Adelsberger is the founder and managing partner of Adelsberger Marketing where they make creative work that grows their clients’ businesses in a culture that values their team and community of Jackson, Tennessee. Kevin is also a Cofounder of Our Jackson Home and serves on the Board of Madison County CASA, theCO, and an advisory committee for Leadership Tennessee NEXT. In 2019 Adelsberger Marketing sold a portion of ownership to Alexander, Thompson and Arnold CPAS, and became a member of their Family of Firms.
In 2015, Kevin graduated from the Jackson Chamber’s Leadership Jackson program. In 2016, Kevin was recognized as an emerging leader by Leadership Jackson. In 2017, Adelsberger Marketing was named the Emerging Business of the Year by the Jackson Chamber. In 2020, Union University gave Kevin recognition for Distinguished Achievement in Arts and media. In 2022 Kevin graduated from Leadership Tennessee NEXT and UT Martin’s WestStar leadership program.
Kevin lives in Jackson with his wife and business partner Renae and their three children. They are involved members of First Baptist Church, Jackson. They are also some of the few to cheer on the Minnesota Vikings from below the Mason-Dixon line.
You can find Kevin online at:
Linkedin: https://www.linkedin.com/in/kadelsberger/
Facebook: https://www.facebook.com/adelsbergermarketing
Twitter: https://twitter.com/k_adelsberger
Instagram: www.instagram.com/kadelsberger
Mentioned on this podcast:
The Power of Work Friends (hbr.org),
Shop Class as Soulcraft: An Inquiry Into the Value of Work by Matthew B. Crawford
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Lucia Kanter St. Amour talks with us about her new book, For the Forces of Good: The Superpower of Everyday Negotiation. She also discusses the power of mentorship, rapport building, and mediation.
Lucia Kanter St. Amour is a VP for UN women USA, practicing attorney, and former law professor turned everyday negotiation superhero. She’s here to show you how to harness your everyday negotiation superpowers, so you can land your dream job, get your kids to eat their peas, and be the most powerful person in the room. As the author of the most inclusive and comprehensive 21st century negotiation guide you’ll ever need, For the Forces of Good, Lucia knows that negotiation isn’t just for business. It’s everybody’s business.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Today on Conflict Managed, Dr. Melinda Burrell talks with us about the neuroscience of conflict, turning fear and anger into growth opportunities, and the universal importance of treating all people with respect. She shares personal workplace conflict experiences dealing with courage and the aftermath of mismanaged organizational change (with a twist). We discuss David Rock’s SCARF model, the Universal Declaration of Human Rights, John Gottman’s “Magic Ratio”, and Daniel Kahneman’s Thinking Fast and Slow.
Melinda Burrell is a democracy and peacebuilding specialist who has spent 25 years living and working in conflict zones, from helping oversee the first post-war elections in Bosnia-Herzegovina to leading a humanitarian mission into Lebanon during the 2006 Israel/Hezbollah war. Her recent doctoral dissertation explored how Americans experience talking across political divides.
Dr. Burrell now writes, speaks, and trains on the neuroscience of communication and conflict. As a board member of the National Association for Community Mediation, she supports dispute resolution centers around the country as they help their communities resolve conflicts such as those between neighbors, landlords and tenants, citizens and police, and, most recently, schoolboards and parents.
Website: Melindaburrell.com
Twitter: @MelindaCBurrell
LinkedIn: https://www.linkedin.com/in/melinda-burrell-3b24371b/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Have you ever worked on a project, investing your time, effort, and energy only to find out your boss (or organization) didn’t really care about what you worked on… or maybe they never even looked at it?
Today on Conflict Managed, Dr. Kevin Timpe discusses the importance of valuing workers through respecting their time. Kevin talks about the value of clarifying work expectations, the role of strong emotions in the workplace, and his ADA advocacy work.
Kevin Timpe is Professor and Department Chair of Philosophy at Calvin University. He holds the endowed William H. Jellema Chair in Christian Philosophy. His academic interests include free will, virtue ethics, philosophy of religion, philosophy of disability, and metaphysics.
Some of Kevin’s recent books and articles include:
- "Denying a Unified Concept of Disability," The Journal of Medicine and Philosophy(forthcoming in 2022).
- "Agency and Disability," in The Routledge Handbook of Agency, edited by Luca Ferrero (Routledge, 2022):159-168.
- "What are Intended as Systems of Support become Systems of Struggle," Ought: The Journal of Autistic Culture(2021).
- The Virtues: A Very Short Introduction, with Craig Boyd. Oxford: Oxford University Press, 2021.
- Routledge Companion to Free Will, edited with Meghan Griffith & Neil Levy. New York: Routledge, 2016.
- Free Will and Theism: Connections, Contingencies, and Concerns, edited with Daniel Speak. Oxford: Oxford University Press, 2016.
- Virtues and Their Vices, edited with Craig Boyd. Oxford: Oxford University Press, 2014.
- Free Will in Philosophical Theology, Bloomsbury Studies in Philosophy of Religion. London: Bloomsbury, 2013.
- Free Will and Its Alternatives, 2nd and expanded edition. London: Bloomsbury, 2012.
- Metaphysics and God: Essays in Honor of Eleonore Stump. New York: Routledge, 2009.
- Arguing about Religion. New York: Routledge, 2009.
- “DefiantAfterlife—Disability and Uniting Ourselves to God,” in Voices from the Edge: Centering Marginalized Perspectives in Analytic Theology, ed. Michelle Panchuk and Michael Rea, Oxford Studies in Analytic Theology (Oxford University Press, 2020): 206–231.
- "The Lost Sheep in Philosophy of Religion: New Perspectives on Disability, Gender, Race, and Animals, edited with Blake Hereth". New York: Routledge, 2019.
- “‘Upright , Whole, and Free’—Eschatological Union with God,” TheoLogica2.2 (2018),1-16.
Kevin also runs a disability advocacy group, 22 Advocacy, that focuses primarily on helping families of disabled students get the supports they’re supposed to under federal education law.
You can find Kevin online at:
https://kevintimpe.com/blog/
https://www.facebook.com/22Advocacy
https://twitter.com/22Advocacy
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Is conflict at work always bad? Is there anything good that comes out of conflict?
Today on Conflict Managed, David Liddle, founder and CEO of The TCM Group, argues it is time to move beyond simply addressing conflict and towards harnessing the vast potential managed conflict brings to organizations. He asks us to consider if our current HR practices and systems lead to restorative (constructive/human-centric/future focused) or retributive (destructive/blame/shame/backwards focused) outcomes. David discusses the most important features of organizations, hybrid work environments, the causes of conflict, and the need for us to learn how to disagree well.
David Liddle is CEO of The TCM Group and president of the Institute of Organisational Dynamics. He is author of ‘MANAGING CONFLICT’ (Kogan Page/CIPD) and his second book, ‘TRANSFORMATIONAL CULTURE’ was recently shortlisted as Business Book of the Year. David is currently working on a new text for the Economist entitled ‘How to Disagree Well’ and the 2nd Edition of Managing Conflict is due to be published in early 2023.
Originating from Nottingham in the East Midlands, David has extensive experience of cultural transformation, conflict resolution and leadership development. In the early nineties, David established and ran the Leicestershire Mediation Service for eight years – one of the first community mediation programs in the UK.
In 2001, David established The TCM Group – Putting People First™. His vision for TCM was, and still is, to help organizations to develop purpose driven, values based and person-centered cultures. For the past two decades, David has been at the forefront of conflict management, human resources, employee relations and leadership best practice. In 2021, David was recognized as one of the global top 20 HR most influential thinkers and in 2022, he was invited to join the prestigious Thinkers50 Radar.
David has built a world class team of consultants and a head office team who work with numerous household names to develop and integrate fair, just, inclusive, sustainable and high performing systems, cultures and leadership practices. David was awarded his MBA with distinction after studying the use of mediation and ADR within three large organizations. David has created the FAIR Model™ which is the benchmark mediation and investigations model in use in workplaces across the UK.
David is a father of three beautiful children and, when he is not mediating or writing, he enjoys cycling and a spot of amateur dramatics.
You can find David Liddle online at:
linkedin.com/in/liddledavid
https://thetcmgroup.com/us/
david.liddle@thetcmgroup.com,
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Caught in a work conflict? Not sure what to do?
Today on Conflict Managed, Marlene Chism, seasoned speaker, thought partner, advisor, coach, and author, encourages us to change the narrative in difficult circumstances. Marlene recounts a situation at work where she backed down from what was in her best interest. Convinced “there’s nothing I can do about it now,” she was encouraged to rethink that narrative and be creative. She wasn’t powerless. She could choose to act. Did she? What was the outcome? Listen to find out how one act of courage can change a person’s life.
Marlene Chism is CEO of Marlene Chism Consulting, which offers a comprehensive suite of consulting services to businesses and leaders. Widely recognized as the leading US authority on stopping workplace drama, she works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Her expertise includes leadership development, conflict management, and strategic communications.
Marlene’s leadership development courses are instrumental in teaching mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability. She’s a recognized expert on the LinkedIn (formerly Lynda) global learning platform, producing educational videos on Anger Management, Having Difficult Conversations, Working with High Conflict People, and Managing Conflict and Getting Results in a Hybrid Work Environment.
In addition to her latest work From Conflict to Courage: How to Stop Avoiding and Start Leading (2022) Marlene has authored Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018).
Marlene has a degree in communications from Drury University, and a master’s degree in human resources development from Webster University. She is an advanced practitioner in Narrative coaching.
You can find Marlene online at:
https://marlenechism.com/
https://www.linkedin.com/in/marlenechism/
https://www.youtube.com/marlenechism
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
You will fail. You will have difficult times. When hard times come your way, what will you do?
Today on Conflict Managed, Randy Boyd, University of Tennessee President, encourages us to persevere in the face of hardship. He tells us the four things he has discovered successful businesses do, settling disputes with win/win/win in mind (you’ll have to listen to find out what the extra win is!), and a great program, The Birthday Lunch and Listen, where people from across the organization are celebrated and listened to as well as creating an opportunity for employees to network with each other.
Randy Boyd was appointed as the 26th president of the University of Tennessee System by the UT Board of Trustees March 27, 2020, following a 16-month period as interim president. Boyd founded Knoxville-based Radio Systems Corporation, a company that produces over 4,000 pet related products under the brand names PetSafe, Invisible Fence, ScoopFree and SportDOG. The company employs more than 1,400 people with offices in six countries around the world.
Boyd Sports, LLC, owned by Randy and Jenny Boyd, owns the Greeneville Flyboys and Tennessee Smokies. The company also owns the Johnson City Doughboys, Elizabethton River Riders and operates the Kingsport Axmen.
Boyd also served the state of Tennessee in numerous roles, including serving as commissioner of the Tennessee Department of Economic and Community Development and as the governor’s special advisor on higher education where he was the architect for Tennessee Promise and Drive to 55. He is also the founder and chairman of the non-profit Tennessee Achieves.
Randy and Jenny Boyd have dedicated their lives to giving back. In 2018, the couple formed the Boyd Foundation to further promote youth education, mental health, the arts and animal welfare. Among the Foundation’s many philanthropic commitments is the Boyd Center for Business and Economic Research and the Anderson Center for Entrepreneurship and Innovation’s Boyd Venture Challenge seed grant program for student entrepreneurs, both through the Haslam College of Business at UT Knoxville.
Boyd is the first in his family to graduate from college. He earned a bachelor’s degree in business with an emphasis on industrial management from UT Knoxville. He also earned a master’s degree in liberal studies with a focus on foreign policy from the University of Oklahoma.
The Boyds live in Knoxville and have two children and two grandchildren.
You can find Randy Boyd online at utpresident@tennessee.edu.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
When you think of belonging, what does it mean to you at work? Do you feel you belong where you work? Why?
Today on Conflict Managed, Kristin Dunn, Director of Systems Advancement at AIMHiTN, talks to us about her remote job, which she joined a year before the pandemic hit. Kristin discusses the benefits of a remote workforce, crafting caring policies, the importance of reflective practices, and being creative to stay connected. Kristen also shares with us how she has (and is) dealing with recent health issues and being a working mother. She tells us what it’s like to work for an organization who has come along side her, supporting her with resources and assistance, to continue to work through her difficult health challenges.
Kristin Dunn received her bachelor’s degree in Child and Families Studies with a minor in Political Science from the University of Tennessee at Martin and her master’s degree in Recreational Therapy from the University of Tennessee at Knoxville. Upon graduation, she spent time in Washington DC with the Children Rights Council advocating for children to have access to both parents. Kristin then went onto providing Recreational Therapy for Adolescents in Residential Treatment in Chattanooga, TN. She later served 10 years of her career in Prevention and Early Intervention Services in Knoxville, TN, including Healthy Families Home Visiting Program and the Regional Intervention Program. She joined AIMHiTN in 2019. Kristin enjoys sharing with others about Infant and Early Childhood Mental Health and learning about all the great work Tennessee is doing.
During her time off she enjoys spending time with family and friends, traveling with her husband, cheering on the Volunteers, and being outdoors. Her professional and personal motto is "Every child (person) should know a little joy every day."
You can find Kristin Dunn online at https://aimhitn.org/about-us/staff-board.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Are you tired of reacting to work situations in a manner you regret? How do you become the person you want to be in your organization, in both good and bad times?
Today on Conflict Managed, Jonathan Rodrigues encourages us to be mindful. When you practice mindfulness, you develop the habits of acting in line with your values and reflecting over events, intentionally evaluating what went well and what you’d like to change. Jonathan also talks about the importance of educating and empowering people to know of the ‘multiple doors’ available to them when they find themselves caught in a conflict. Though a seasoned mediator, Jonathan tells us of a difficult work conflict he experienced with three other mediators (all of us encounter destructive conflict!) and reflects on what could have turned that situation around.
Jonathan Rodrigues leads the Institute of Organisational Dynamics, which is a membership think-tank of The TCM Group. He is a trained and certified mediator, who has spent the last half-a-dozen years building momentum and capacity for the Mediation movement in India. He graduated from the University of Strathclyde, Glasgow - Scotland, where he completed his masters degree in Mediation and Conflict Resolution.
You can find Jonathan online:
Email: jonathan.rodrigues@organisationaldynamics.org
LinkedIn: linkedin.com/in/jonarod
You can listen to Jonathan’s TEDx Talk here: https://www.youtube.com/watch?v=Cuc1OLtxb3E
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
On a scale from 1 to 10, how much do you feel listened to at work? Have you ever left an organization because you felt unvalued?
Today on Conflict Managed, we are joined by experienced welder Jeremy McKeel. Listen as he recounts contrasts his experience of working in a demoralizing environment that was rigid, lacking in empathy, and did not listen to employee ideas as opposed to the workplace he finds himself now where he is encouraged and expected to speak up with new ideas and safety concerns. Jeremy tells us what it is like to work in a caring environment, a productive way to approach inevitable employee mistakes, and his vision for the future of workplaces where people decide to create an environment where a conscious decision is made to work together for the good of each other and the organization.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
How do we free people to be their brilliant selves at work? For one, we need to make sure their most pressing needs are addressed. For working parents of young children, foremost on the mind is quality (and affordable) daycare. Have you encountered issues with daycare?
Today on Conflict Managed, Marsh Naidoo talks to us of her journey (so far) of being a working mom raising a child with special needs. She is the founder and host of RaisingKellan, a podcast to empower and educate parents raising children with disabilities and developmental delays. Listen as Marsh recounts a wonderful work environment she calls the “golden moment,” and the importance of being transparent with workers about pay and career pathways within organizations.
Marsh Naidoo is a physical therapist with 25 years of experience. She is a graduate of the University of KwaZulu (South Africa) and was recruited as a travel physical therapist to the US in 1997 where she worked in a variety of clinical settings. She is a board member of Healing Horses, Inc. A PATH-certified therapeutic horsemanship center in Dyersburg, Tennessee, member of the American Physical Therapy Association and the American Business Women's Association.
In March 2020 Marsh founded Teletherapy Services, a hybrid boutique physical therapy service that offers in-person or virtual care.
Marsh Founded Raising Kellan, Inc, a nonprofit that provides a digital platform to empower and educate parents raising children with developmental delays or disabilities http://www.raisingkellan.org. She is the author of the book: "What I Wish I Knew Back Then."
You can find Marsh Naidoo online at https://www.facebook.com/raisingkellan.org
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Have you ever been caught in the middle of other people’s conflicts? You are not feuding with anyone, but the people in your office are stuck in an unmanaged conflict and it is making your work environment unnecessarily difficult?
Today on Conflict Managed, we talk with Bryan Wolski, who works in cybersecurity. Bryan recalls a situation where he got along with his colleagues, but his colleagues did not get along with each other. Listen as he recounts the strategy he employed to deal with this difficult (and all too common) situation and reflects on whether it was successful. Bryan also tells us about his best work experiences where he developed professionally and had the most fun. He shares his insight, gathered from 15 years of experience, as to what is an essential ingredient of remote work.
Bryan leaves us with the great reminder to “humanize” our colleagues. When you start to “other” them, we can make excuses for treating them as less than. Resist that temptation, and instead see the humanity in your colleagues and act with empathy.
Bryan Wolski is currently a Sales Enablement Lead for a cybersecurity startup. His path included being a Systems Engineer at three different IT and Security manufacturers, a salesperson in 3 different industries, a professional musician, and many of the jobs you find in a restaurant. Bryan doesn’t have a college degree, so he had to self-study and get on-the-job training for advancement and to convince hiring managers to take a chance on him.
You can find Bryan Wolski online at:
LinkedIn: https://www.linkedin.com/in/bryan-wolski/
Twitter: @bryanwolski
Facebook (Music): https://www.facebook.com/PastMusicCity
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
What’s the last mistake you made? What were the consequences and what did you learn?
On this episode of Conflict Managed, we are joined by Ayile’ Arnett, founder and CEO of Communiride. Listen in as Ayile’ offers insights of what to do (and avoid) when starting a business, what it looks like to be mission minded, the power of networking and surrounding yourself with people who are smarter than you to grow professionally, and the important reminder that you don’t know how many people are waiting on you to be great. We are also treated to a beautiful example of compassion in action as Ayile’ recounts a moving story of one of her mentors.
Ayile' is a serial entrepreneur, volunteer, wife, mom of four kids, and a passionate disruptor who believes in optimal outcomes for small businesses seeking quality shipping services. She does it all – from running her last-mile logistics company to supporting community efforts to increase investment in the same neighborhood 81% of her employees live in.
You can find Ayile’ Arnett on LinkedIn or email her at ayile@communiride.com
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Do you ever feel stuck in your career? Have you prepared yourself to be able to see the opportunities around you?
Today on Conflict Managed we are joined by Judy Long, President and Chief Operating Officer of First Citizens National Bank, representing 25 Tennessee locations and $2.4 billion in assets. Judy has been a part of the FirstCNB team since 1974, with 48 years of service to her bank, community and industry. Listen as Judy talks about the power of mentors, confidence, and strong support systems. She encourages us to do work that is “beneficial for all concerned,” commit to long-term goals, to consider the difference in attitude between thinking of what you do at work as either a job or a career, and to hold conversations about mistakes and conflicts with (preferably) open minds. Judy ends our conversation discussing the impactful work of the “Smart Women” program and her vision for healthy work environments.
Judy Long holds a Bachelor of Science from Union University, Jackson, TN with a major in Finance and is a graduate of MidSouth School of Banking, the School for Bank Administration and BAI Graduate School of Bank Operations and Technology. Judy has served on numerous boards, both locally and nationally. Her most recent service is American Bankers Association Community Bank Advisory Board representing Tennessee Banks; CEO Strategic Planning Advisory Council for Fidelity National Information Systems, Inc.; Foundation Board of Dyersburg State Community College; COVID-19 Community Advisory Council; Chairperson for Dyersburg State Community College “Legacy for Learning” campaign; and Foundation Board for West Tennessee Healthcare. She served more than 20 years on the Southern Financial Exchange Regional Payments Board, serving as chairman of the board, among other official offices. She completed service on the NACHA (National ACH Association) board representing banks in the Southeast Region of the U.S. Judy is an advocate of Tennessee Bankers Association and has served on many committees.
Long has received numerous honors throughout her career. She has been recognized as Dyersburg Dyer County Distinguished Woman of the Year, Girl Scouts Heart of the South Woman of Distinction, and as one of the Top 20 Women in West Tennessee as a recipient of the Sterling Award. She has been recognized as American Business Women’s Association Woman of the Year and the National Star Award for her service as the National Ways and Means Chairperson. She has been named a Paul Harris Fellow by her Rotary Club and was named “Benefactor” by the Rotary Foundation of Rotary International. Her service to Dyersburg State Community College was acknowledged with the Outstanding Alumni Award.
Long, a strong advocate for financial education for women, spearheaded “Smart Women”, a financial literacy program designed to educate and empower women to feel confident making difficult financial decisions. The program has educated thousands of women across Tennessee through both live and virtual events. Visit www.FirstCNB.com/SmartWomen to learn more about this program.
Judy and her husband Roger reside in Dyer County, Tennessee. They have been married for 48 years. Roger is the owner/operator of Long Farms Partners, LLC.
There are many ways to reach out to Judy Long online:
Twitter: @judylong64 and @FirstCNB
Facebook: @judy.long.7315 and @FirstCNB
LinkedIn: www.linkedin.com/in/judy-long-1a289913 and @FirstCNB
Instagram: @judylong54 and @FirstCNB
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
With so many contentious issues pulling people in different directions, how should organizations respond? What are leaders to do?
Today on Conflict Managed we are joined by Scott Williams, president and CEO of Discovery Park of America in Union City, Tennessee. He talks of his early work experiences where leaders corrected and guided him, thinking of job interviews as an actual dialogue to see if you are a good fit for them and if they are a good fit for you, the wisdom of David Crockett for the workforce today, and the belief that diversity is a strength, even in our tough and divisive political landscape.
Scott Williams has served as president and COO of the Newseum in Washington, D.C. as well as a variety of positions at several advertising agencies and other organizations, including ServiceMaster, Inc., Baptist Memorial Health Care, and Elvis Presley Enterprises, Inc. Williams earned his degree in journalism from the University of Memphis.
Scott served on the board of the D.C. chapter of the American Advertising Federation and on the board of the Historical Society of Washington, D.C. He is currently on the Tennessee Tourism Committee of the Department of Tourist Development for the State of Tennessee, the boards of the Obion County Chamber of Commerce and Hospitality Tennessee, the advisory board of the UTM College of Business and Global Affairs and the Northwest Tennessee Arts Center Advisory Board.
Scott is the host of “Reelfoot Forward: A West Tennessee Podcast,” a podcast that celebrates the culture, spirit, accomplishments and history of West Tennessee and the surrounding region. His third book, “The Accidental Fame and Lack of Fortune of West Tennessee’s David Crockett,” was published in 2021. Williams is also the author of “An Odd Book, How the First Modern Pop Culture Reporter Conquered New York" and "The Forgotten Adventures of Richard Halliburton: A High-Flying Life from Tennessee to Timbuktu."
You can find Scott Williams on LinkedIn at linkedin.com/in/scott-williams-673b6620 and https://discoveryparkofamerica.com/.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Do you remember your first job? What was it? How did it feel?
Today on Conflict Managed, I had the great pleasure of interviewing my son, Leo Brown, on the one-year anniversary of his first job. Listen as Leo recounts his experiences as a fast-food worker. He talks about what he sees as the qualities of a good manager (calm, patient, understanding, caring, and empathetic) and of an ineffectual manager (disorganized and inattentive). Leo talks about what he thought went on behind the scenes in the restaurant business versus what he never considered to be the case: community and the importance of order. Through our conversation Leo reiterates the importance of being opened minded as the key to growing and being happy at work. Our discussion closes with what is important to him when he looks at workplace culture and values.
Leo Brown just graduated in the top 10 of his class at Westview High School. He is going to the University of Memphis in the fall to study economics. Leo plays tennis and disc golf.
You can find Leo Brown on Instagram at https://www.instagram.com/lepobrown
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
We’ve all encountered less than optimal circumstances at work. When this happens, what do you do? What have you done in the past?
Today on Conflict Managed we talk with Mikki McLeary, a Human Resources professional. She talks to us about experiences with difficult bosses and ideas as to how to prevent the mistreatment of employees going unnoticed in companies through transparency and communication. Listen as Mikki describes two initiatives she is working on to increase employee retention and workplace belonging and wellbeing. She describes what HR can be (should be!), as a place to solve human problems through listening, feedback, and action.
Mikki is a Human Resources Generalist with extensive recruiting experience. She has worked in recruiting since 2013. Mikki resides in South Fulton, TN, is an avid golfer, and enjoy watching sporting events.
You can find Mikki on Facebook - https://www.facebook.com/mikki.mcleary/ and LinkedIn - https://www.linkedin.com/in/mikki-mcleary-mba-hrm-8b897b56/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Have you ever made a mistake at work? Yes, me too. All of us make mistakes. How have your mistakes been handled? How should mistakes be addressed in a healthy and flourishing work environment?
Today on Conflict Managed we talk with Gary Carter about the role of managers when things go wrong, the importance of respecting employee privacy and avoiding public shaming when mistakes are made. Gary also reminds us of the wisdom of listening to those you manage, taking their insights and suggestions seriously, the value of showing up to work in a coachable frame of mind, and the power of genuine enthusiasm.
Gary Carter is a Certified Financial Planner with Northwestern Mutual. The people Gary finds he is most impactful with in his business are those who own a business up to 50 employees, and those who have recently experienced job transitions. He has been married to Ashley for 5 years, and they have 2 sons, Noah and Andrew. They also have a dog who is occasionally refer to as their “actual firstborn” named Samson.
You can find Gary on LinkedIn https://www.linkedin.com/in/gary-carter-cfp%C2%AE-6a63b1a6/ and https://www.northwesternmutual.com/financial/advisor/gary-carter/
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Do you want to professionally succeed? Invest in the people around you. Today on Conflict Managed, Kameron Echols discusses the impact of being mentored, the myriad of benefits for young professionals who participate in quality internships, and the importance of looking for ‘culture add’ not just ‘culture fit.’
Kameron Echols is the Assistant Director at the University of Tennessee at Martin's Office of Career Planning & Development. Kameron is a 2017 graduate of UT Martin where he received his bachelor's degree in Criminal Justice with a minor in child and family studies. He recently obtained his master's in Higher Education Leadership from UT Martin. During his time at the university, he has served as an admissions counselor and student success counselor before assuming his current role in Career Planning and Development.
Kameron’s hobbies include bowling, photography, and grilling. He resides in Martin with his wife Courtney and two children, Jaylen and Allie. Kameron loves being involved in the Martin community and always lends a helping hand where he can. He is currently on the board for Carl Perkins and the Weakley County Chamber of Commerce. Kameron is also involved in the Weakley County Prevention Coalition and the Martin Housing Authority Daddy Dance planning committee.
You can find Kameron online at www.linkedin.com/in/kameronechols
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Have you been bullied at work? According to a 2021 survey from WBI, 30% of the American workforce report being bullied at work. Workplace bullying can rob people of their job satisfaction and effectiveness, leading some to suffer great and sustained physical and/or mental harm.
Today on Conflict Managed, we speak with Nicki Eyre, an expert in workplace bullying. Having experienced bullying in a previous organization, Nicki knows first-hand the impact of a toxic relationship. Since that time, she has dedicated her career to raising awareness of the impact of bullying as well as offering practical and pragmatic solutions to organizations who want to improve the way that they handle bullying and toxic behavior. She recognizes the scale of the problem at both an organizational and individual level and is able to bring her wealth of experience to her role as a consultant, coach, trainer, and speaker.
Conduct Change was established in 2019 by Nicki Eyre and offers business consultancy, training and coaching about workplace bullying and the need for behavioral change in the workplace. Nicki is an advocate of building a workplace which is psychologically safe, with a particular interest in tackling workplace bullying as part of an overall approach to improving workplace culture and wellbeing.
She’s also the Chief Campaigning Officer for the Stop Hurt at Work campaign which is currently focusing on raising awareness and seeking formal recognition of workplace bullying as a problem that injures individuals and damages organizations. The law does not provide sufficient protection or redress for people whose employers let bullying go unchecked, making the process of seeking legal remedy in these cases unduly complex and arduous. Stop Hurt at Work is working with lawyers and legislators to identify and close the gaps in legislation.
You can find Nicki Eyre on social media:
www.conductchange.co.uk
https://www.linkedin.com/in/nickieyre/
https://www.linkedin.com/company/conductchange
https://www.linkedin.com/company/stophurtatwork
Twitter @Conduct_Change
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Interested in being better than you currently are? What are your blind spots and how can you find them? This week on Conflict Managed, Teena Lairy-Jarmon reminds us of the value of being open to constructive criticism along with the benefits of having a good mentor (or two). We talk about the pressure many women feel to be perceived as “nice,” why to avoid pre-judging those around us, and encouraging managers to get to know their employee’s strengths and weaknesses in order for individuals and organizations to thrive.
Teena Lairy-Jarmon is the administrator for The Promethean Foundation in Union City, TN. The foundation provides scholarships for at risk children of Obion County to attend day care. Teena has experience as a childcare teacher, preschool director, and business administrator. She received her B.S. and M.S. from UTM. In addition to her work at Promethean Foundation, she also teaches Early Childhood Classes for Dyersburg State Community College.
Teena is the proud mother of Nadia Treadwell, a senior at Middle TN State University majoring in marketing. She is a wife and a proud lover of Bella, her beloved dog.
You can find Teena online at teenalairy@outlook.com, www.4prokids.org, and https://www.instagram.com/teenalairy
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Work can be uncertain. What should you do when the next steps are unclear? Our guest today on Conflict Managed, Dr. Keith Carver, advises when you don’t know what to do, do no harm until you know what to do.
Keith Carver became the 11th chancellor of the University of Tennessee at Martin in 2017. Prior to his position with the UT System, Keith held various positions on the UT campuses in Knoxville, Martin, and Memphis, including serving as interim vice chancellor for development and alumni affairs at the UT Health Science Center in Memphis and as assistant vice chancellor for development at UT Martin. He holds a bachelor’s degree in sociology from the University of Memphis, and a master’s degree in college student personnel and educational leadership as well as a doctoral degree from UT Knoxville.
Listen in on my conversation with Dr. Carver as he talks about the anatomy of an excellent team, the benefits of listening to those around you, the value of having a mentor and being a good mentee, how to address mistakes and crises at work, and the importance of addressing workplace mental health and wellbeing.
You can find Dr. Carver online:
Facebook: https://www.facebook.com/kcarver1970
Instagram: https://www.instagram.com/kcarver1970
Email: chancellor@utm.edu
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Do you know you're being watched at work? Of course you are. We are social creatures and take our cues from the people around us. We are modeling behavior and in turn, mentoring others for good or ill. Today we are joined by Judah Brown, a senior Political Science and Philosophy major at the University of Tennessee at Martin. Judah talks to us about the excellent mentor he works for, the frustration of working in organizations that lack a clear plan, the importance of company values for Gen Z, and the value of accountability in the workplace.
You can find Judah Brown on Instagram at https://www.instagram.com/judah.brown
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
GEMMA is the Managing Director of Go Beyond HR Consultancy Ltd based in the UK. Her background is in Business Partnering in retail. The passions and focal points of her business are conflict resolution and workplace wellbeing. Gemma has a very modern approach to HR and likes to challenge the status quo.
Join us as Gemma shares her experience, knowledge, and insight gained from spending over two decades as a HR professional. Listen as Gemma encourages us to reframe our workplace policies so that they are people centered and friendly, the importance of soft-skills, and the benefits of embracing workplace mediation early and often.
Find Gemma Bromfield at:
Facebook – https://www.facebook.com/Go.Beyond.121/
Insta – https://www.instagram.com/go_beyondhr/
LinkedIn - www.linkedin.com/in/gemma-bromfield
Web – www.gbhrconsultancy.com
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Conflict Managed is a podcast about toxic work environments and how to fix them. On episode #1 of Conflict Managed, we chat with LISA SMARTT. Lisa travels as a speaker and writer and observer of people. She has two grown sons and lives on the outskirts of Dresden, TN with her husband of 34 years. Listen as Lisa tells us about the best boss she ever had, Mrs. Golden. Mrs. Golden showed Lisa what excellent leadership looks like. She is also her mother.
You can find Lisa Smartt on Facebook https://www.facebook.com/lisasmarttbooks and her website http://lisasmartt.com/index.html. Lisa’s excellent book series, Doug & Carlie, can be found on Amazon. Her email is lisa@lisasmartt.com.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.
Conflict Managed is a podcast about toxic workplaces and how to fix them. Listen to stories of dysfunction and triumph from different walks of life and professions. Join us on the journey as we talk about the good, bad, and ugly of our work environments and discuss visions for the future of human-centered workplaces where people are not only treated with dignity and respect but encouraged to be their brilliant selves. Managing conflict is not magic, though it takes intentional and sustained planning for health to win over chaos in any environment.
Our music is by Dove Pilot. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. You can find them at 3pconflictrestoraiton.com.
Conflict is normal and expected. Let’s deal with it.