According to Zendesk, by 2022 about 90% of customer service requests will be handled by AI-enabled service desks. Conversational AI could be a game-changer not only for operational efficiency, but for better customer experience. Check out the episode for the full discussion. This week, we’re talking about: 🤖 How AI will transform IT service management 🤗 Re-Humanizing / Re-Energizing Conversations Using AI ☎️ The Rise of AI in the Call Center Industry