This episode of Revenue Today features Angela Bunner, Vice President of Solutions at ClickUp. Today, she digs into the 3 main focuses of customer experience, namely best-in-class support, innovative engineering, and design.

Angela discusses the key elements of their highly-rated customer experience which focuses on listening to customer feedback and utilizing customer success managers as business partners to educate on the product's best uses and features.

Takeaways

• Dependability, personalization, ease of use, accessibility, and customizable offerings are all factors that influence customer experience
• Grow your product by constantly listening to your customers and deploying customer success managers

Quote of the Show

"We also have customer success managers who are basically business partners to our larger accounts to make sure that the product is being adopted. We're monitoring usage in areas where folks maybe aren't utilizing the product as much as they can and pushing them to use the product more." - Angela Bunner

Connect with Angela in the links below:

• LinkedIn: https://www.linkedin.com/in/angelabunner/
• Website: https://clickup.com/

Ways to tune in:

• Amazon Music
• Apple Podcast
• Spotify
• Google Podcast
• YouTube: https://youtu.be/6KEho9RSaHs