Drew de Michaelis had a short, yet impactful stint in death care. With a background in customer experience and management at Harry's, a mission-driven consumer brand, Drew de Michaelis was brought in as the Director of Growth and Operations at The Omega Society. He helped turn the massive cremation brand into a technology-driven business that was able to serve over 4,500 families per year during COVID.

In this episode, we discuss:

• What changes he brought to the customer experience in death care.
• How bringing technology into the funeral home was necessary for survival.
• What surprised him coming into the profession after not starting his career in death care.
• How COVID created a breaking point in his career.

Contact us:

Tyler: tyler@directcremation.com
Will: will@directcremation.com
If you'd like to reach out to Drew, you can find him on his LinkedIn