In this episode of The Apprenticeship Godmother Podcast, host Sarah Abel discusses the importance of documenting the customer journey when selling to an organisation and teaching an apprenticeship.

Sarah emphasises the need to teach your apprentices how to document this journey and create videos for them to learn from. Sarah suggests recording consultations to standardise expectations and using phone recordings for role play. It is important to know what your apprentice is learning, especially in the first three months, and having a written induction process can help with this. Sarah emphasises the value of involving the team in this process and getting buy-in from the apprentice to set expectations for the staff. Processes and systems should be in place, and accountability is crucial. Sarah suggests documenting everything, including having a salon handbook or video for reference.

In this episode you will learn:

• How to document the customer journey for an apprenticeship
• Effective ways to teach apprentices about the customer journey
• How to use video to help apprentices and new employees learn about the customer journey
• Strategies for standardising expectations and setting clear goals for your apprentices
• Why is it important to have processes and systems in place

For more information about apprenticeships, and to connect with Sarah, head to: https://linktr.ee/tnbhairbeautyhealthtraining

The Apprenticeship Godmother Podcast is the show which highlights what salon owners, entrepreneurs and hair, beauty and wellness businesses really need to know about employing an apprentice to have a successful experience for both the employer and the apprentice too. This show covers everything from how to find the perfect placement if you want to train as a hair, beauty or wellness professional right through to explaining the step by step process of how to employ an apprentice in your salon. This podcast will highlight all the traits of creating a successful apprenticeship.