Episode description:
Alicia Kelso talks about Chick-fil-A's menu process.
Key take-aways:
- Chick-fil-A has a storied history beginning in the 1940's
- Very little menu innovation was done before the early aughts
- The headquarters has a menu wall
Links
- https://www.nrn.com/menu/look-history-and-process-behind-chick-fil-s-menu-introductions