I'm sorry but... this is a fantastic conversation all about the importance of a good apology. Susan McCarthy and Marjorie Ingall, who started the celebrity apology blog, www.sorrywatch.com, wrote Sorry, Sorry, Sorry: The Case for Good Apologies after seeing so many sorry fails. They outline six steps that lead to a good apology and why it's so important to learn how to apologize properly and also, how to forgive.

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