Chapter 3 reviews the 7 Pillars of Hospitality which are the key components of Hospitality. The 7 Pillars are:
1. Genuine and Authentic Engagment
2. The Art of Listening
3. Making it Personal
4. Anticipating Needs
5. Consistency
6. Efficiency
7. Keeping it Fresh
Human Connection is the Cornerstone of Hospitality ~ Sarah Dandashy