Welcome to the 13th Episode of the CoffeeCAST with Stephen Hayward of Project X. Today we have the opportunity to chat with two people, Robert Shaffer of Robert H. Shaffer and Associates and Jim Hayward of Project X.  Jim and Bob have known each other for a while and when Jim and I started talking about breakthrough approaches I suggested we see if we can talk with Bob – so here we are.  In today’s CoffeeCAST we talk about Introduction to RHSA practice – helping clients speed and improve performance Leveraging the Capabilities that are already there and not being used – Get rewards along the way, even with big initiatives – Banorte example – Best clients are impatient Rapid-cycle Success (begin, end and specific result) Innovation & Initiative Readiness – Change and Resistance to change Real-case Breakthrough – Project X – Via Rail Continuing Relationships Complexityt vs Simplification Trends in the Business / Burning Issues Thank you Bob for joining me today and please enjoy, feel free to comment and have a great day! Download cc_13_bob_shaffer_1.mp3 Our Podcast is also available on iTunes as well as here for download.  Or come on over to our website at http://www.pxltd.ca.