Welcome to the 7th Episode of Coffee Conversations with Stephen Hayward of Project X. It’s the first Tuesday of April, we all made it through April fools day.  Today I have with me Mark Dymond, Director of Application Services at IBM who is responsible for one of their largest Canadian outsourcing clients.  I have known Mark for a while and he and Graham worked together over the years.  So welcom Mark, today we are discussing the following: Thoughts on Program and Project Management – Keys to Project Management – Communication – Clarity – Key Performance Indicators – Differences in the role between Program and Project Management Delivery Models – Agile vs Waterfall Offshoring as a part of your team Please enjoy, feel free to comment and have a great day! Download cc_7_project_management.mp3 Our Podcast is also available on iTunes as well as here for download. PS – the discussion are Mark’s personal thoughts and not that of IBM proper