AHS is working to improve EMS response times and ensure Albertans needing emergency care, get that care. EMS/811 Shared Response is one of the ways we’re working to address continued system pressures and create capacity within the EMS system. Joining the podcast to tell us more are: •Jim Garland, Associate Executive Director, EMS Dispatch and Communications. •Tricia Chambers, Senior Provincial Director, Virtual Care, Access and Navigation.