Welcome to the Mortgage Innovators Podcast sponsored by Qualia!

In our 19th episode, our co-hosts discuss "How to Bridge the Customer Experience Gap Between Origination and Servicing"

Talking points:

2:40 - Assessing the Customer Experience Gap Between Origination and Servicing

7:49 - The Two E’s: Expectation & Education

11:04 - Why is there such a “big” gap?

14:15 - Evaluate Every Touchpoint in the Customer’s Journey

17:01 - The Power Of Collaboration

Thank you to our podcast sponsor Qualia, Discover how you can work more efficiently with your title and escrow partners at qualia.com/innovators