Ruth and Claire discuss Virtual Interactions. Claire is making sure to add a touch of personal connection in her virtual interactions. Ruth is making use of exclamation points a lot in emails!! Claire wants to balance efficiency and connection in meetings, she wants to honor people’s time while also feel like there is still chatting. Ruth is trying to work towards being intentional when emailing instead of checking her phone while making kids lunches.

Claire mentions: The Power of a Positive No, by William Ury https://www.williamury.com/books/the-power-of-a-positive-no/