David Avrin joins us to discuss his new book, the role of conversation in creating positive customer experience, and the benefits of frequent morning huddles.

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Products Discussed In This Episode

Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)
The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!
Visibility Marketing: The No-Holds-Barred Truth About What It Takes to Grab Attention, Build Your Brand, and Win New Business
It's Not Who You Know, It's Who Knows YOU! A Practical Business Guide to Raising Your Profits By Raising Your Profile