• The story behind Knapsack Creative, Ben’s design firm, that goes against the grain - and why he designed his business model that questions common advice, like always charge more.
• How Ben’s tiny 3 person team, low pricing, and a fast, fixed turnaround approach came about.
• The exact structure Knapsack implements including: the reasoning behind their one day turnarounds, the concept of timeboxing, and their weekly innovation system.
• How Ben used product design to rethink his company/service’s structure.
• How Knapsack is designed around Ben’s personality, and structured to let Ben do what he loves: no email, meetings, or design prep.
• How Knapsack helps clients be more decisive with preparation and makes sure they nail it on delivery day’s live collaborative design session.
• How they keep costs low with questionnaires, making sure project’s don’t lag beyond their timeline, and get great feedback from clients.
• How they make sure client’s love their outcome and where they draw the line on quality.
• Pitfalls to avoid if you want to build an agency with a similar model.