In today's episode, we are in the second episode of our series, "The Leader's Toolbox." We have done this series for the last several years, where we get very practical and tactical on issues that every leader must address and master in due time. Today's episode is one that was suggested to me by my team and it's an issue that we all have dealt with at one time or another as leaders. It's the issue of "How do I Respond to People who Sign Up but Don't Show Up."