This week on The Golden Wrench Podcast I sit down with John Traver. John and I discuss how to master your BDC process, improve loyalty, how to know your customer better and more!For more info on Repair360, visit: https://www.repair360.com/Digital Dealership Solutions: ddsolutions.caStrategy With Jason: strategywithjason.comBell2Bell: bell2bell.caListen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3vSpotify: https://spoti.fi/3fT8V3HSoundcloud: https://bit.ly/347rnDb#automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #leadership #leader #bell2bell #strategy️ #data #fixedops #servicedrive #service #customercentric #customerrelationships #bdc #loyalty