To provide better customer support, the support team should be equipped with better information. At times, it might take a lot of internal communication before giving a right solution to the customer. Using emails to communicate internally with the team to come private note up with a solution is inefficient and beats the whole point of having a cutting edge support tool.

A support executive can ask around the floor for clarification or help on a particular topic, but at the end of the day it’s not on record and might not be the best idea when the ticket is up for a review. To address issues like these, HappyFox offers the Private Note feature. There couldn’t be a better way to communicate internally and is just perfect for documenting the support process in its entirety.

Private Notes makes more sense if you have a distributed workforce. No matter where your support, operations or marketing team is located, they can work together right from HappyFox to provide a world class customer support experience. When part of the support team is leaving at the end of their shift, private notes detailing the vital parts of a conversation with the customer ensure that the team stepping into a new shift could hit the ground running as soon as they sign in.