On this special episode of the Special Chronicles Podcast, released in honor of World Accessibility Day on May 21, 2026, host Daniel Smrokowski presents a compelling conversation recorded live at the VMS Professionals 2023 Conference.

Daniel sits down with Captain Jill Mills of United Airlines for an in‑depth discussion on what true accessibility and inclusion look like in practice. Together, they trace the growing momentum of the Inclusion Revolution, from the groundbreaking May 2023 British Vogue cover to new disability representation statistics and United’s first‑ever Accessibility Showcase.

Listeners gain insight into the role of a Special Olympics Service Ambassador (SOSA), the impact of the SOSA program across United Airlines, and Captain Mills’ personal reflections on working alongside the SOSA team. The conversation then expands into DEI best practices, highlighting the partnership between United Airlines and Special Olympics and the leadership commitment driving accessibility forward.

The episode concludes with actionable takeaways for organizations: the importance of training, the necessity of including the disability community, and how to build a sustainable plan that supports employees from hiring through long‑term retention.

Recorded on May 11, 2023, in Chicago, this episode offers a thoughtful, forward‑looking exploration of accessibility, representation, and inclusive workplace culture.

Show notes and resources for this episode are available at SpecialChronicles.com/Pod

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The post World Accessibility Day: Inclusion Takes Flight | Ep.836 first appeared on Special Chronicles.