When a cleaning customer starts ghosting you - what do you do? Do you keep texting? Do you leave messages? Do you assume the job is over? How are you supposed to act if you are the #cleaningservice owner and you haven't been paid? Do you keep sending maids to service the account? Is a client #ghosting you even a big deal?
Today's Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review)
CLEANING CUSTOMER STARTS GHOSTING YOU CHAPTERS
0:00 - Meet Angela Brown the House Cleaning Guru
0:25 - When a customer ghosts you is it your fault?
0:46 - How do you know what a house cleaner does when they clean your home?
1:11 - If a customer is ghosting you should you take it personally?
1:58 - When is the best time to have a conversation with a customer?
2:25 - How do you communicate with customers who don't like confrontation?
2:50 - Is there a simple way to confirm appointments?
3:09 - How do you know if something is wrong with the customer?
3:28 - What do you say to check on a customer's well being?
3:50 - How do you know when to drop a customer that is ghosting you?
PROMISED LINKS AND GOOD KARMA RESOURCES
(When available, we use affiliate links and may earn a commission!)
Body Language How To Read Any Body: The Secret To Nonverbal Communication - https://amzn.to/3yze9eB
Conversations That Connect: How to Connect, Converse, and Convert Through Social Media Listening and Social-Led Customer Care - https://amzn.to/3RTtpdf
Perfect Phrases for Customer Service, Second Edition - https://amzn.to/3fYJ25T
Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines - https://amzn.to/3Vm0PnC
RATE THIS SHOW
https://sotellus.com/r/savvy-cleaner
RATE THIS PODCAST
https://ratethispodcast.com/askahousecleaner
TRAINING & CLEANING CERTIFICATION
https://savvycleaner.com/join
MOST REQUESTED LIST OF CLEANING STUFF I USE
https://www.Amazon.com/shop/AngelaBrown
FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS
Daily Giveaway - https://funnycleaningshirts.com
Daily Giveaway - https://funnycleaningshirts.com
CONNECT WITH ANGELA ON SOCIAL MEDIA
YouTube: https://www.youtube.com/c/AngelaBrownCleaning
Facebook: https://Facebook.com/AskAngelaBrown
Twitter: https://Twitter.com/AskAngelaBrown
Instagram: https://Instagram.com/AskAngelaBrown
Pinterest: https://Pinterest.com/AskAngelaBrown
Linkedin: https://www.linkedin.com/in/AskAngelaBrown
TikTok: https://www.tiktok.com/@AskAngelaBrown
Store: https://amazon.com/shop/AngelaBrown
Live Shopping: https://amazon.com/live/AngelaBrown
GOT A QUESTION FOR A SHOW?
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com
FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY
https://amzn.to/3jHk4GL
PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP
https://www.facebook.com/groups/ProfessionalHouseCleaners/
VRBO AIRBNB CLEANING FACEBOOK GROUP
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/
LOOKING FOR A WAY TO GET MORE CLEANING LEADS
https://housecleaning360.com
SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
Give: https://savvycleaner.com/scholarship-fund
Apply - https://savvycleaner.com/scholarship-application
SPONSORSHIPS & BRANDS
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals
THIS SHOW WAS SPONSORED IN PART BY
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com
MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com
SAVVY PERKS – Employee Pricing for Small Business Owners –
https://savvyperks.com
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com
HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com
