Building Digital Experts That Perform Like Human Experts

.

Most companies have tried to help customers using FAQs, chatbots or live chat, and in many cases customers find these digital experiences unsatisfactory. To address this, CLEVVA offers every customer a digital expert at their fingertips, one capable of resolving their query, issue or complaint in context, and without the need to bring a human in the loop or ask them to read and solve it themselves. On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.

.

Here’s what we talked with Ryan about:

• How the CLEVVA front office digital expert functions

• How CLEVVA digital experts work with chatbots

• How CLEVVA front office digital experts are built

• The advanced capabilities CLEVVA utilizes

• Benefits realized from front office digital experts

• Industry penetration by CLEVVA

• How CLEVVA and Blue Prism are partnering

• An example of CLEVVA and Blue Prism combining to solve a customer pain point

• What the future looks like for CLEVVA digital experts

.

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!