In this episode Tiger and Jaclyn break down the operational side of a dental practice. What does operational excellence look like, what are the elements of a solid on boarding, how to create SOP, and how to make sure your process actually make an impact on your practice!

More information: https://cornerstoneavenue.com/about-jaclyn/

Jaclyn’s LinkedIn: https://www.linkedin.com/in/jaclynkobza/

Chapters:

(00:00) Introduction

(00:23) What is Cornerstone Avenue, Coaching or Consulting?

(01:25) What is Operational Excellence?

(07:30) How to take Action in creating process driven practice?

(10:00) Simple Tasks vs Complex Tasks?

(14:35) How to deal with Staff pushback when creating SOP and implementing processes?

(18:56) Dentistry nightmares

(20:55) What are the 3 most expensive things you have to get right?

(24:30) Most important HR system you have to get right!

(29:35) Create a document “Working with Dr. Awesome”

(32:35) The power of Checklist

(36:00) Off boarding checklist is a key to less stressful departure

(40:30) Tech stack and digital infrastructure of your dental practice

(44:05) How to setup ideal email for your dental practice

(51:00) Dental Compliance

(56:00) What is the final result of working with Cornerstone Avenue

(57:00) What is Dental credentialing?

(58:00) What are the Top challenges of Private Practices?

(01:03:00) Is there good stress?

(01:04:00) Closing Thoughts