Change Insurance: Recent Episodes
RPS
Insurance sounds different when you start to change it, come listen for yourself. Change Insurance is an RPS podcast dedicated to helping you make the impossible, possible in your agency. We’re all trying to change the way we sell insurance, so we’re going to talk to people across the industry about the best and most exciting ways to do it.
This might be the best advice you never received, but who says you can't start at the top?
It's somewhat of a long held tradition that you need to work your way up in the insurance business.
Start small, learn the ropes and eventually, after years of seasoning and experience, you'll finally be ready to go after the "big accounts."
But what if they were within your reach all along and all you had to do was set your sights a little higher?
That's what Ryan Anderson, Broker at AssuredPartners, is learning as he continues to climb the large account ladder.
Is it your mission to make sure everyone knows you're an insurance agent?
Do you also make it a point to never be the first one to talk about insurance?
Those two objectives might seem like they are at odds with each other.
However, if you think about it they actually form a very compelling combination.
John Darr, Owner and CEO of Darr Schackow Insurance, talks about his secrets to mastering conversations that lead to business.
When was the last time you addressed coverage concerns from every primary stakeholder?
It's very easy to overlook, but will undoubtedly create an ultimate level of "buy-in" to close the sale.
Surprisingly, the easiest way to get it is to send everyone a short video discussing all their potential concerns.
That level of efficient consideration will certainly stand out from everyone else trying to get their foot in the door.
Joe Brunsban, President and Founder of The Brunsman Group, talks about how he streamlined his communication to open up multiple contacts for a potential client.
You might not realize it, but it's pretty important to be aware of how many hats you wear in your agency.
If you're not, it becomes that much harder to eventually get someone else to wear it.
Then you find yourself stuck in an endless, lopsided cycle of work-life balance that leads nowhere.
Maybe all it takes is to remove one or two hats a little sooner than you think.
Michael Cruz, owner of Foresight Insurance, talks about how he made sure to find help before he needed it.
It's easy to worry about all the ways things might not work out.
It's even easier to let those fears completely control all your major decisions.
However, sometimes, if you just let go you might find a whole new level of freedom.
You might find that freedom creating empowerment and ownership for everyone in your agency.
Beth DeLaForest, Owner of Aspire Insurance Group, talks about how she constantly tries to free her agency from traditional insurance norms.
What would it look like if your entire agency was just a little more focused on one thing?
It's often discussed but rarely done with complete dedication and execution.
Could that focus be repeated over and over again to any and all producers who wanted to participate?
It's possible the entire staff could be reshaped and structured to support this new deep dive approach to sell insurance.
Chris Beardslee, Executive Vice President at Allied Insurance Managers, talks about how serious his agency is about finding specialties.
Sometimes, it really is hard to see the forest through the trees.
That couldn't be more true when evaluating your own insurance career and agency.
However, there's often a strong reluctance to introduce an outside perspective.
Regardless of how you achieve a higher level of awareness, there are a few key areas you should look at.
Miles Merwin, President and Founder of Advisors Insurance Agency, talks about the evolution his agency has gone through to maximize its potential.
If you've heard it once, you've heard it a thousand times.
Insurance gets easier when you can speak the language better than the next guy.
But did you ever think that fluency was more important than insurance knowledge and experience?
Well, that's where things get interesting, and you might be surprised at how important talking the talk is with truckers.
Jeffrey Gordon, President at The Bayou Agency, talks about why the insurance is the insurance and how he's taking his transportation clients to the next level.
What would you do if your first interaction with the industry was less than welcoming?
It certainly wouldn't do much to increase your chances of sticking around and figuring things out.
But, if you can push past that initial discomfort, there's plenty of room to explore and grow across the industry.
Certainly, after all that, finding your place and calling it your own with comfort doesn't seem all that difficult.
Patience Noah, Owner of Patience Noah Insurance, talks about how she did just that and rebelled her way to a fulfilling career.
No matter what, there's a good chance it was far from your first choice.
However, it probably remains pretty high on the list of decisions you've made that had the greatest impact.
The reality is far fewer people know this potential life-altering decision is even available.
Then the real question is, how do we make sure more people have a chance to make it?
Jarrad "Rod" Powell, Principal at Encore Insurance Group, talks about his journey to the industry and why he thinks everyone needs to consider having a license.
It's hard to start an insurance agency from scratch, but it could be easier with a bit of help.
Then the challenge becomes finding someone who is willing and able to take the leap with you.
It's not always easy to put yourself out there to find that person, but there are a few key things to look for.
Ultimately, it comes down to complementary skills and not letting your feelings get in the way.
Richard Brown, Partner at Centennial Insurance Group, talks about how was able to close the deal with his partner and keep things successful.
There are a lot of ways to be good at selling insurance.
There aren't many that are focused on high-quality onboarding spanning the entire first year of a policy.
That might sound excessive and possibly unheard of, but magical things happen the more comfortable people get with your business.
It's easy to get someone to trust you once, and the second, third and fourth times are easier to earn with that solid foundation.
Patrick McBride, Founder and Agency Owner at The McBride Agency talks about his secret sauce creating that process.
It's easy for a conversation about insurance to go off the rails.
There aren't many opportunities to talk about it and even fewer people who understand it.
That's why it's all too common to find yourself on the wrong end of an insurance therapy session with a new client.
It's in that exact moment you need to take control of the conversation and let them know who's in charge.
Niki Henley, Owner of Extra Mile Insurance Solutions, talks about how quickly she sets ground rules and commands respect.
For the longest time, you might have thought those two ideas were mutually exclusive.
That's because a lot of good personal lines agencies struggle to capture the same magic insuring businesses.
It's also true commercially dominant shops discount the power a healthy personal lines book possesses.
Either way, someone is missing out on an opportunity to have their insurance cake and eat it too.
Ben Rathbun, President of Rathbun Insurance, talks about how his agency keeps stays adequately focused on both sides of the industry.
There's a lot to be said for just telling it like it is.
Direct and informative conversations dramatically improve customer experience regardless of who or what you're talking about.
It might seem like an oversimplified solution, but as rates rise, so does frustration.
The fastest relief you can provide comes in the form of clarity.
Brian Blakely, Owner of Stonebridge Insurance, talks about the ways he keeps his clients calm during a troubling storm.
It's possible you've been trying to find a way into the world of trucking and transportation business for years.
What if everything finally made sense, and you saw a clear path to quoting and binding consistent business?
The only thing that you've been missing is confidence in your knowledge and ability to execute.
The best news is, now you should have everything you need to squash any and all excuses.
Jeffrey Marks, Transporation Expert, talks about the best type of business to get started with and how you can efficiently close solid accounts.
It's a common story that always comes with unique challenges.
But at its core, there's a limit to how long you can underserve your clients.
Because even if they don't know better, you certainly do, and rate increases taste different with nowhere to go.
That's when your path to independence might start to illuminate and a new customer experience takes form.
Ivan Hudson, Owner of the Ivan Hudson Agency, talks about his journey finding a place to stand on his own.
The reality is, it takes a while to learn everything about insurance.
Even the word "everything" is usually only relative to the few lines of business you decided to sell.
But once you've mastered your corner of the universe, you finally have time to envision what a better customer experience looks like.
Now it simply becomes a matter of discovering the areas you can make the biggest impact.
Erin, Neill, Owner of Hanby Insurance, talks about the time she put in to get there and the first thing she did when she finally arrived.
Taking over a successful family agency comes with plenty of challenges.
The most important one at the top of the list is not screwing up the whole thing.
While that might be a broad and overwhelming notion, the fear of creating that reality is inescapable.
But what if the exact opposite happened instead and you grew the agency to a level no one could ever imagine?
Well, that's exactly what happened to Josh Morey, President of The J Morey Company and Chairperson of Ori-gen, during his first three years calling the shots.
If you don't, you could end up building a business you don't want anymore.
That sounds silly to say, but you don't want to underestimate the importance of a simple job description.
That starts with approaching your agency's growth with a fairly intense level of intention.
Ultimately ending with a firm and detailed understanding of what "good enough" looks like.
Craig Lyndall, CEO of Lyndall Insurance, talks about his journey through the family agency and how he made sure to reach a desired destination.
No matter what, you always have accounts that deserve more attention.
Most of the time, it's because standard markets don't have the time or appetite for that class of business.
Often times that class is justifiably riskier and extra caution should be taken.
However, that doesn't mean they need to tolerate a below-average exchange when it comes to finding coverage.
Laura Allen, RPS Southeast Region Vice President, talks about the challenges and opportunities you face targeting small and midsize contractors.
It's the one commercial account you hate to love to write.
There's a certain level of "flying by the seat of your pants" that's built into a contractor's operation guidelines.
Which makes providing them insurance coverage a little more nerve-wracking than necessary.
However, the faster you can move to keep up with them, the better your chances get.
Brendan Hanley, Director Binding P&C Product Line Leadership at Markel, talks about all the things you can do to increase your speed limit and success rate.
Sometimes it's easy to miss when it's the last thing that needs to get done.
Of course, no one tries to dial up the ambiguity to create a major legal liability...
But, when it comes to serious, more complex claims, there is a decent chance that's exactly what will happen.
The best part is most of it can all be avoided if you stop and add one or two checks and balances to the process.
Jim Skarsynski, Chairman at Skarsynski, Marick & Black LLP, talks about why you might want to think twice before adding anything extra to a policy.
It's easy to get distracted by what you think is missing from your agency.
It's even easier to allow those distractions to turn into excuses that justify maintaining the status quo.
When in reality, there's an entire dimension of maximization you haven't accessed inside your current tools.
But how beneficial would it be to develop super abilities with fairly common technology?
Toni Jones, Vice President of Transportation Marketing at Palomar Insurance, talks about how she makes the most out of everyday situations.
The transition to selling more commercial accounts is often easier said than done.
At some point, almost every personal lines focused agent has stated their desire to diversify their book.
More often than not, the status quo prevails, and business continues as usual.
What if you were just missing a few simple steps to finally make a meaningful transition into that commercial space?
Jared Bellmund, Managing Partner at ALLCHOICE Insurance, talks about the route he took to leave his personal lines beginnings behind.
If it's available why not do everything you can to take it?
Maybe the only thing standing in your way is knowing what questions to ask.
Most of the time, it's not even the quality of the question that is the problem; it's simply having the courage to ask in the first place.
When you do, your agency is open to an entirely different level of progress.
Ashley DeCarteret, President of Harbor Brenn Insurance Agency, talks about her journey finding those answers.
You could create too much separation in your customer experience if you're not careful.
Even with the best intentions, it's easy to get lost behind automation buildup and fancy insurance lingo.
All of which reduce your reliability to the people you need to feel related to the most.
Sometimes less is more and a simple stream of curiosity is all you need to keep the relationship growing.
Luis Leal, Owner of Leal Insurance Services, talks about how he's tried hard to make sure he's as close to his clients as needed.
You might not realize it, but the insurance industry is a secret to a lot of people.
Unless you were born into it, there's a good chance you've never considered it a viable career option.
Which is even wilder considering the massive upside compared to the relatively low barrier to entry.
It appears, little by little, the secret is getting out and, hopefully, soon will consist of many more diverse layers.
Phyllis Brumfield, Owner of Brumfield Insurance Agency, talks about the mixture of talent she wants to attract to the industry.
This is one of those special situations where one plus one might actually equal three.
It doesn't matter how many great people you bring into your agency if you can't train them to stay.
Your ability to transfer knowledge also greatly impacts how far outside the industry you can look.
When both of these skills function together at a high level is when you truly unlock your full potential.
Nikki Brandt, Owner of NB Talent, talks about the people she has helped find success in our industry.
If you're always ahead of the curve it's hard to get left behind.
Of course, getting and staying ahead of any curve is much easier said than done.
But with countless opportunities flooding the market your chances of separating from the pack have never been better.
Mix in having access to more detailed insights across the industry and you have a highly potent combination.
Mark Geoghegan, Host of "The Voice of Insurance" podcast, talks about the quality of information you have to attack new coverages.
There's certainly nothing wrong with saying thank you, but maybe a little extra understanding could mean more.
It's a notion you might not have naturally considered, but when you think about it make a lot of sense.
Nothing feels better than when someone understands who you are and where you're coming from.
That's often not the case when it comes to veterans making their way into the business world.
Brian Foley, RPS President of Personal Lines, talks about his journey to insurance and what we can do to help improve the path.
What if this one conversation could reduce your client's cost of doing business?
What if it was also an area a lot of business owners overlook and plenty of agents don't talk about enough?
That's a dangerous combination that comes with a lot of opportunity attached to it.
You might be surprised just how many accounts you have that could use the extra coverage.
Brendan Neligan, RPS Broker and resident cargo expert, talks about all the ways you can strap down a cargo policy.
Sometimes having a purpose just isn't enough.
It can certainly take you further than having a passing interest in your career.
But it's the speed to passion equation that really every agency owner should be trying to solve.
The faster you help them discover that passion the more likely they'll be to stay.
Dustyne Bryant, Personal Insurance Academic Director for The National Alliance for Insurance Education and Research, talks about her journey through the industry and the impact finding her purpose had.
There's always that one policy everyone needs but no one really wants to buy.
That could almost be said about any insurance policy on any given day.
That's why the insurance renewal process is such an amazing and underappreciated gift.
You always have another chance to get that less-than-desirable policy added to the stack.
Joel Cavaness, President of RPS, talks about how he approaches underserved areas and discovers potential new opportunities.
It might all start with two activities you never thought to consider.
Because the simple idea of talent delineation is one often treated as a mild suggestion.
It's generally only a matter of time before everyone does a little bit of everything inside an agency.
But maybe it's that amalgamation of skills that are holding you back in more ways than you can imagine.
Mick Hunt, CEO of Premier Strategy Box, talks about the distinctions you should be making around your revenue and your staff.
It's long been said that this industry is built on relationships.
But what if the one skill you worked on the most during your career turned out to be the biggest liability?
It turns out, that the more transferable the relationships of your agency are, the more attractive (see valuable) it is to someone else.
The only thing you might want to do now is create a little more distance before it's too late.
Carey Wallace, Founder of Agency Focus, talks about the steps you should be taking now before you get ready to walk away.
Things can get a lot easier when you stop selling and start serving.
Often times potential clients respond better when you lead with their best interests in mind.
While on the surface that might seem simple, it's not easy to put your passion for their interests on full display.
Because it's hard to consistently show up and build trust when there might not be anything in it for you that day.
Michael J. Vance, Advisor for Hundley Batts & Associates, talks about the communities he's constantly there for and how he tries to serve them.
It's easy to get caught up in presenting a version of your agency that doesn't fully exist.
How could you not try to impress clients and potential carrier partners?
They couldn't possibly be interested in the hard truth that currently exists in the business.
Or just maybe that transparency is just what everyone is looking for.
Adam Augspurger, Owner of Steadfast Insurance, talks about how he leans on the truth to set his agency free.
It might seem like an oversimplification, but you'll never know until you try.
Because having a firm foundation cemented at the center of your agency makes doing the right thing a lot easier.
That concept is also a lot easier said than done and requires strong action to support those desires.
If you do you'll empower your people to always do what's best regardless of personal outcomes.
Christian Moore, Managing Director of The Real Good Group, talks about the process he went through creating that culture in his agency from the ground up.
If you don't already feel like you belong it takes a lot of courage to find your place.
Slowly but surely the industry has been carving out more places people can feel comfortable.
The reality is it won't happen overnight, but it can be accelerated with better, more actionable, data.
However, the ultimate benchmark will be if/when we can stop talking about the diversity balance across the industry.
Margaret Resce-Milkint, Global Insurance Practice Leader at Diversified Search Group, talks about her journey through insurance to help even the scales.
At the end of the day, everything comes down to time.
That is your greatest enemy when it comes to scaling your insurance business.
There are only so many conversations you can have and applications you can complete in a day.
One of those is more important and probably deserves the bulk of your time.
Mike Levins, Head of Insurance at Counterpart, talks about how you can warm up to new ways to do more of the business you want.
It's hard to feel lost when you always know what's going on.
However, making sure everyone is always informed is a challenge you might find easier said than done.
If you're being honest with yourself, your clients are paying you a premium for a reason...
That extra communication might be the biggest one.
Andy Tomlinson, President of Tomlinson Insurance Agency, talks about he keeps the information flowing in his agency.
The good news is most of the heavy lifting has already been done for you.
A global recondition over the last two years has helped customers break most of our industry's bad habits.
Now the only thing we have to do is not allow an ounce of regression.
Instead, we have to try and carry as much momentum as we can forward.
Precious Norman-Walton, Director of Underwriting for Harbor.ai, talks about the new expectations you should have when doing insurance work.
Sometimes it's tricky approaching diversity in your agency.
The fear of not wanting to do the wrong thing often gets in the way of doing anything.
The truth is you can, and most likely will make mistakes expanding your efforts.
The only thing that matters is to own them when you do and effectively communicate what went wrong.
Vanessa Sims, WSIA Director of DE&I, talks about what can be done to get the industry more comfortable with that idea.
Sometimes you just have to do things the wrong way to make a difference for your clients.
Because you can't go wrong making sure everyone always understands their insurance.
It's that commitment that goes a long way to stand out against a profitable mindset.
In the end, it's the relationship that wins over and over again far outlasting any transaction formula.
Alvin Roehr, President and CEO of Roehr's Insurance Agency, talks about all the wrong things they do to find consistent success.
There's something to be said for the way things have always been done.
Sometimes they're worth keeping and others require a much more objective examination.
It's not every day you allow yourself broad awareness to see the foundation of the agency through a different lens.
Often times the only way to get there is to take a hard step back and simply ask what's possible.
Meg McKeen, Founder of Adjunct Advisors, talks about the dynamics she's witnessed across the industry and which ones need to be on the top of the list.
It all starts with your client's need to get serious about cyber prevention in their business.
Those are the table stakes for today's coverage as companies struggle to keep up with the constantly evolving landscape of attacks.
In some cases, it feels like it's no longer a matter of "if" but rather "when" your clients will have to deal with some form of a cyber threat.
As a result, policies can no longer be issued without serious efforts in place to create protection.
Tim Foody, Area Senior Vice President, talks about the best ways to prepare your client's business to be eligible for the type of cyber coverage they need.
It's always interesting to see a family come together around insurance.
Especially when that family was already involved in the industry on different sides.
The amount of courage it takes to create something on your own is enormous.
But sometimes it just takes a small investment in your community to survive circumstances you could have never fathomed.
Gigi Jean, Co-Founder of One Way Insurance, talks about the journey her family went on to build their own place in the business.
If you have big dreams there's only one way to accomplish them.
It's by taking chances others around you are unwilling or unable to take.
Things really get interesting if you can aggressively collaborate with others around you.
The combination of those two activities pave an accelerated path to your ultimate destination.
Ebens Jean, Co-Founder and CEO of One Way Insurance, talks about his journey through the industry and the risks he took to get here.
It might not always be fancy or flashy, it just needs to work.
The real secret is finding comfort in those abilities knowing it's enough to just "do your job."
Because sometimes that's all it takes to create something that stands outs.
A potent combination of confidence and effectiveness can probably take you further than you think.
Josh Witt, President of The Insurance Group, talks about his journey discovering his agency's true identity.
It all starts with understanding the expectation you set for yourself and your agency.
Then it becomes a matter of accepting the fact people need you now in ways they never did before.
Because sometimes it's just fine to let someone do something for themselves.
Other times the only thing that matters is being able to talk to someone they trust.
Mike Crowley, Vice President at Crowley Insurance, talks about the process his agency went through to readjust and meet those needs.
Most of the time there's a good reason something works.
This is probably why plenty of smart people said, "if it's not broke, don't fix it."
But how do you know when it's time to build or buy the next thing you hope is indestructible?
It all might come down to having a little extra patience and avoiding shiny objects that float by.
Angela Trimble, Owner of TrustPoint Insurance, talks about how her agency stays true to what works while keeping an eye on the future.
It all starts with understanding the full scope of exposure your clients face.
Because a lot more businesses than you think could really use and need this coverage.
It's not simply for big public companies and fancy high-profile board of directors.
There are a lot of small and midsize businesses that find themselves in trouble from a claim they didn't expect.
Eric Kaufer, Attorney at Wilson Elser, breaks down what can go wrong when management has a bad day.
If you are, it's the one place the owner(s) isn't protected from a decent amount of risk.
It wouldn't seem unfair to leave that risk unprotected after they had to take a decent amount of it to get here in the first place.
The solution to this problem is side a D&O coverage.
It's that simple, yet it's rarely discussed as an essential piece of the insurance pie.
Greg Seligman, Management Liability Underwriter, talks about all the neglect he sees and how it can become an easier conversation.
It's easy to be afraid to lose a sale if you add too much coverage.
It's another thing entirely to dedicate yourself (and agency) to a standard level of coverage.
The secret is there's no magical amount of experience that is required to do business this way.
Instead, it's just a little extra conviction wanting to do what's best for your clients regardless of their response.
Kimi Donahue, CEO of Stratton Everything Insurance, talks about how she finally got to a place in her career to do things her way.
It all starts with communication and solidly set expectations.
From there it just becomes a matter of finalizing legal formalities.
It might sound overly simple, but it's certainly an area plenty of agencies get wrong.
The bigger question is, what should you do after the ink is dry and your first order of business is needed?
That's a question Jen Curran, Owner of Johnson Stevens Curran, answers detailing her experience taking over the family business.
For so long it seems most of us ended up here by accident.
What if all of a sudden people started joining the industry with more intention than ever before?
Would that finally push the industry past the tipping point of being a fallback career people didn't know they wanted?
It's certainly an exciting possibility to contemplate as new risk management programs start the introduction process much sooner.
Megan Miller, Executive Director at the Spencer Educational Foundation, talks about all the ways those possibilities are becoming a reality and how you can get involved.
It always helps when a prospect understands the difficulty of a situation.
When they are more concerned about finding solutions instead of the best price, that's usually a good sign.
But before that can happen you have to do your job and make them feel comfortable enough to freely share that information.
Once you break down that barrier you give yourself a much better chance for success.
Jim Schubert, CEO of Southern States Insurance, talks about how they help clients share problems and find solutions.
It's always nice when you leave something better than the way you found it.
That's something that could be said for a lot of your worker's compensation business that's found its way to the specialty side of insurance.
The faster and easier you're able to identify where that business needs to go, the better experience your clients will have.
On top of that, there's a good chance over time you'll be able to help them get back to the standard insurance market.
Pat Edwards, Work Comp National Practice Leader, talks about what you can do to get them their and the conversations you should be having at renewal.
A lot of change can start simply by investing more in the people you already have.
Just knowing the possibility of available opportunities can dramatically change the outlook of a career.
The challenge is finding ways to make it bright enough so everyone can see them.
The sooner your company culture can illuminate that path the more likely people will want to follow it.
RPS Broker Kyle Pass guest hosts to talk with fellow RPS DE&I communities members Ryan Collier and Tonya Lauderdale about our journey mapping out the process.
Most processes aren't going to be as flashy as you want and involve less technology than you think.
But at the end of the day, the most important thing about them is that they get done every time, all the time.
Because the simplest answer can be the right one a majority of the time.
The truly remarkable aspect is having your agency take the time to commit to that answer.
Erik Garcia, Owner of Garcia Insurance Services, talks about what happened to his agency when they put the process above everything else.
It all starts with your ability to effectively handle redundant questions
Once you've efficiently done that, you can focus on pursuing profitable business for your agency.
If not, you'll end up falling short of providing a service experience those clients need and expect.
There's something to be said about punching above your weight to find neglected good-sized accounts.
Matt Snowden, Founder of Talanton Insurance, talks about the trials and errors he's faced to find his agency ahead of schedule looking for its next challenge.
Sometimes you already have the talent, it's just stuck in the wrong place.
Other times it requires to think outside the box and to look beyond the walls of our industry.
Either way, if you're dedicated to the process you'll be able to create a culture that can overcome almost anything.
That allows your agency to become ingrained into your community for decades to come.
Marit Peters, President and Executive Director of the Independent Insurance Agents of Texas (IIAT), talks about what the best agency do with their talent.
It's a necessary coverage that isn't as obvious as it should be.
Oftentimes, it takes a contractual obligation before technology companies get serious about a policy.
However, the reality is they are open to just as much risk as any other "traditional" field that regularly buys professional insurance.
A lot of times there's a lack of information or unfamiliarity with claims to see real value.
Manny Cho, RPS Executive VP, and Jacob Ingerslev, Head of Global Cyber Risk at The Hartford, talk about everything your clients should know to want the coverage.
It's very possible this fairly obvious notation is long overdue for a serious solution.
A simple answer could be to start outsourcing more low-impact work.
However, that still doesn't solve the problem of finding quality talent that understands the fragmented systems powering our industry.
If only there was a magical insurance school turning out such highly polished professionals.
Eli Gillespie, Owner of Gillespie Insurance Services, talks about the struggles his agency has had looking for them.
It won't happen overnight but it might be a lot easier than you think.
If you take your time with the right relationships, you could find more business falling in line than you expect.
That's what happens when you go after the biggest fish you can find and actually reel them in.
Now you've instantly created confidence and credibility for other movers and shakers in your targeted niche.
Mohamad Momin, Agency Owner of Starr Insurance, talks about how he finds his way to the top of every prospect's mountain.
If history has taught us anything, it's that big decisions are hard to make for an entire industry.
That's why the great data decision will likely be made for us because technology will get there first.
We won't need to agree on the best standard language for applications.
In half a decade machine learning algorithms will more than likely be able to handle anything we throw at them.
Ron Glozman, Founder & CEO of Chisel AI, talks about what we can do today to reinvent paperwork and what it should look like in the future.
You certainly can if your first and only priority is giving value.
Of course, that value can be hard to create yourself and might require some extra help.
That's when you can look to different industries that want to do business with the same ideal client.
Now all of sudden you're armed with multiplied resources and your possibilities expand exponentially.
Stephanie Beninati, Owner of Strategic Insurance Solutions, talks about how she spent over a decade inviting the perfect people to the party.
It's all about what you're willing to do that someone else isn't.
It doesn't need to be huge, it just needs to add another piece to the puzzle and happen consistently.
Because the more data you have on a risk the more likely things will go the way you and your clients want.
That's how you tell a better insurance story and how you can stand out over everyone looking for a shortcut.
Lisa Duncan, RPS Executive Vice President, talks about the steps she takes and the places she goes that improve those chances.
Because one of the many things this industry offers is flexibility.
That freedom to choose your own adventure gets even more exciting when you find the right community to collaborate with.
The acceleration of progress that you unlock could be described as breathtaking.
The key to it all however comes down to your decisions making ability and your dedication to them.
Rob Bowen, Founder of Patriotic Insurance, talks about a few of the decisions he's made that have brought him to this point of his journey.
There's a good chance the answer to that question will change with each generation of your agency.
It's certainly a tricky balance to survive that transition and still hold onto the core values the foundation was built on.
The secret is finding a way to reinforce that structure while remolding your flow of business.
If you do, you'll be able to build your agency to heights you never imagined.
Nancy Nicklow, President of Huff Insurance, talks about the journey they took to find a new, yet familiar personality.
There are plenty of effective tactics that go ignored because of their simplicity.
You've heard them repeated over and over again, yet for some reason, seem can't bring yourself to take action.
Then, magically, you find time to finally give one a try and the craziest thing happens... It actually works.
How can you consistently cut through the noise and responsibly implement effective change?
Christopher Cook, Agency Owner at Alliance Insurance Solutions, talks about how he started to take the easy stuff seriously and the results it's generated.
If you don't, it could be a lot harder to take it where it needs to go.
Because most agencies aren't successful by accident and previous generations had a pretty good idea of what they were doing.
It's important not to lose sight of that as you look to modernize and improve the day-to-day operations.
The more you're able to translate and adapt that original success the more fun everyone will have along the way.
Taylor Garcia, Vice President of Jackson & Jackson Insurance, talks about how he's handled the new responsibilities that have come his way.
The most important thing you can do is to give people a chance.
Because old habits die hard and changing the direction of your agency doesn't happen overnight.
However, there will come a time when tough decisions have to be made.
The truth is, some of your longest-tenured employees might not buy into where you want to go.
Bogus Handzel, Chief Operating Officer at Handzel & Associates, talks about the journey his agency has been on for this new generation of ownership.
If you think about it, there's already a ton of ways to monitor the way you drive.
Most cars on the road today come standard with safety features to help prevent accidents and keep you safe behind the wheel.
The challenge is figuring out a way to get those fancy tools into the big expensive trucks on the road.
Because most small trucking companies are buying their rigs second hand, which is slowing down the process.
Tommy Ruke, Founder of Motor Carrier Insurance Education Foundation (MCIEF), talks about the impact these changes can have on underwriting when they reach critical mass.
It's easy to get caught up with what you want to tell someone.
What's more important is if it's something they want to hear.
Because there's a lot to be said for making something someone else's idea.
The only way to do that is to listen more than you speak.
Emily Hathcoat, Vice President of Marketing, talks about why that's her greatest communication skill and how you can make it yours.
Most of us rarely plan to get into this industry, let alone stumble on a deeper mission.
One thing is for sure, you'll never find it if you don't have the guts to step out on your own.
Because there's only so much you can plan for and sometimes it takes a happy accident to change your agency.
Then all of a sudden you could be opened up to a whole new world of insurance you didn't know existed.
David Cayemitte, President of The Cayemitte Group, talks about his journey through the industry and the chance he had to find his.
You don't need to be the smoothest salesman to win the most accounts.
Because sometimes it just comes down to who can solve the problem the best.
That's ultimately the measurement that will go the furthest with the business you're trying to write.
Closing a sale without solving the problem is a temporary solution that's just waiting to get infected.
Matt Cooper, CEO of Inner-City Group and Community Insurance, talks about how his lack of sales skills improves his problem-solving ability.
The reality is, clearing the bar in its current position isn't much of a challenge.
That is of course if your only comparing yourself to others in the insurance industry.
The problem with that is we do not exist in a business vacuum.
The standard set by other "professional" industries has made the lack of real-time communication very apparent.
Billie Jo Galle, Vice President of Marketing and Business Development at TRICORE insurance, talks about how they're doing what they can to make things more automatic.
It starts with making sure you always walk in with a price.
Believe it or not, it's easy to talk about why the coverage is so important.
The tricky part is remembering to always give them an accurate indication of what it will cost.
Based on how much you care about the policy they might think it costs a lot more than it actually does.
Adam Connor, RPS Broker and cyber expert, breaks down all the secrets he knows to win more accounts.
Let's be honest, a lot has to go right to take on a trillion-dollar industry that's over a century old.
Because it takes a lot to start a new insurance company and they're never born overnight.
But how does anyone survive that process and what type of innovation has to happen to give it a chance?
Believe it or not, there are quite a few ducks that need to be in a row before significant progress can be made.
John Henry and Carey Anne Nadeau, Co-Founders of Loop Insurance, talk about the fundamental changes auto rating is primed and ready for.
Like it or not, most people don't wake up excited to talk to their insurance agent.
Building your agency's awareness around that simple fact can have a dramatic impact on those interactions.
When you're prepared for the worst it becomes easy to exceed expectations and deliver a positively unexpected experience.
The first step is not letting your staff think everyone likes insurance more than they do.
Bradley Flowers, Founder of Portal Insurance and Co-Host of the Insurance Guys Podcast, talks about how intentional his agency is approaching those conversations.
There's a lot of value in people knowing you're not perfect.
Because they aren't either and it's good to have something in common.
There's also a ton of value in the relationship you have with your clients.
The only trick that's left is to find out how consistently authentic you can be with them?
Shawn Moynihan, U.S. Head of Editorial for Insiders Engage, talks about the type of transparency he's seen go a long way.
Because most traditional insurance policies don't understand how people need to work today.
The world has seen a rapid shift in those expectations over the last 12 months.
Not to mention the overwhelming amount of new businesses that have started based in the home.
All of that adds up to mean there's a giant opportunity for you to provide value for your clients and boost your agency.
Jill Bryant, Head of Small Specialty Commercial at AXIS Capital, talks about all the questions you should be asking to capitalize on the situation.
At the very least, it will make sure every base has been covered.
That one question is simply asking if your client has any home-operated businesses?
Which is a question that might turn up more yes' than ever given the last 12 months we've all dealt with.
The only thing that's left to do is make sure you're offering them a policy that can handle it.
Brandon Goodin, RPS Broker and Underwriter talks about all the possible answers you might get.
It just takes a little success from someone looking to try something different.
The truth is we're dealing with the "new normal" now and our "business as usual" is long gone.
That means your agency is probably looking for new ways to permanently change the way you talk to people.
One of the best and relatively easy options you might want people to get excited about is video marketing.
Dshanya Reese, Marketing Manager at Watkins Insurance, talks about changing tide in her agency and what's she's doing to capitalize on it.
That starts by selling the "why" to make sure everyone knows what's important.
Then you have to make sure you have the right people in place to handle your technology.
If not, you end up with a lot of uncommitted and unqualified people sailing your insurance ship.
Because it's not your job to always do the heavy lifting, your job is to know when to take the boat out of the water.
Quincy Branch, President, and CEO of Branch Benefits Consultants talks about the digital journey his agency is almost done navigating.
Every business has a media exposure if they realize it or not.
When you publish content online there's liability surrounding all the details of those media assets.
That's where business owners have a great deal of responsibility securing the proper permissions for that content.
This is a problem that increases every day as more and more business owners look to new digital methods of communication.
Sarah Lamberg, Underwriting Manager and U.S. Media Product Lead at Beazley, talks about all the ways your client's digital communications could backfire.
At the end of the day, it all comes down to how much you know.
Then it's a matter of how much you help someone else understand your knowledge.
Because education is generally the most powerful tool when paired with the right amount of execution.
If It's all backed up by the perfect set of supporting skills, it's almost guaranteed you'll have a gigantic advantage.
Joe Brunsman, Vice President of Chesapeake Professional Liability Brokers, talks about the thousands of hours he's put in to always have an answer.
There's a delicate balance that's hard to find when you create specific insurance solutions.
Sometimes you don't take it far enough and leave options on the table for your client.
Other times you can go overboard with changes that just don't make sense.
No matter what, if you focus on their biggest issues you'll be able to get it just right.
Rep Plasencia, Area Executive Vice President at RPS, talks about all the ways you assemble a quality renewal.
At first, it might seem normal, but over time can become a maddening experience.
Because it's something that's hard to come by your first few years in the industry. Especially if you came to insurance later in your career.
It's possible that process is what makes the people who survive it successful.
It's also possibly preventing a lot of new talent from sticking around for the long haul.
Jennifer Chenault, Vice President at Lovitt & Touché, talks about her delayed experience jumping into insurance.
Your clients and employees have both been adjusting to doing business differently.
Those interactions have been more unique and varied than you could have ever imagined.
Because now there's little certainty around how and where they can or will take place.
It's possible the limits of that flexibility will be tested in a way there's no getting out of.
Jana Foster, Owner at Nevada Insurance Agency, talks about how far her agency has stretched to keep everyone involved.
If you did, it would be a good start to providing clients with a more unique buying experience.
The tricky part is that you rarely get to dictate what questions need answers.
But the conversation has to start somewhere and the more pressure we can apply to it, the better.
Because it's going to be hard to survive in a system that values "nice to know" over customer experience.
Andrew Correll, Host of the Insurance Requirements Podcast, talks about how underwriting can improve and the companies that are willing to do it.
Let's stop talking about price and start educating people about coverage.
Of course, this has long been a communication hallmark of the big-box insurance companies.
Because price is important, but all policies aren't created equal and there's a lot of opportunities if you "decommoditize” the products you sell.
It certainly feels like a long shot to see this message carried across the industry, but today's tools and technology has never made it more possible.
Bill Wilson, Founder and CEO of Insurance Commentary, talks about his passion for coverage and what it can do to help your next sales call.
The best and worst part about being an independent agent is that you think you're a policy slinging maverick.
While some of that may be true, and it's hard to find a box everyone can fit in, there's still a handful of things we all need to focus on.
Most of which revolve around improving the digital capabilities all-around your marketing, operations, sales and service cycle.
When those things start to happen you can start to have people do more high-value people things.
Matt Masiello, CEO SIAA, talks about the digital agility agencies are going to need moving forward and how to prioritize getting started.
It's always a good thing when your agency has more business than it did before.
However, as good of a problem that is to have, there are definitely new things you need to handle at each level.
That's where adopting a rapid change mentality can really help support the agency's added weight.
Because what used to be important might not matter to as many people now.
Dan Lau, Vice President of Operations at Roberts Ryan & Associates, talks about everything that you need to pay attention to when your agency starts going in different directions.
If we really do the hard work, it's going to take a generation or two before real impactful change can happen.
Then it's possible the industry could look like a place where more people want to be.
That means it's going to take every minute of that time to make up for the past and have meaningful conversations to get there.
Because right now, despite decent progress, insurance still has a gap to fill communicating the opportunities that are available inside.
Sylvia K. Alston, Managing Partner at Momentum Risk Management, talks about her experience creating her own insurance path to include more people.
Insurance rarely starts out as a career choice for most people, it's simply a job.
It takes several years before it's true value and mission are revealed.
However, once you're able to see it, there's a good chance you won't want to leave.
If you combined that with truly unmatched earning potential, it's hard to figure out why it's a tough sell in the first place.
Tony Cañas, Client Advisor at the Jacobson Group, talks about what it takes to help people come in and move up in this industry.
It's possible that's what the industry has been doing all along...
Now the only thing that's left to do is sprinkle a little more technology over everything.
That should help make the point of need bigger and brighter to find the best policy at the best time.
It might even be possible to adjust the words that describe the coverage to operate in a more dynamic and real-time way.
Byran Falchuk, Founder and Managing Partner at Insurance Evolution Partners, talks about all the possibilities you should prepare for.
Sometimes it's risky to go all-in on one industry you want to do business with.
However, that commitment has the potential to provide greater stability and success if you stick with it.
Because going beyond being an expert means you ingrain yourself into the fabric of that special industry.
If you've been there long enough, it'll be there for whatever the market throws at you.
David DeLorenzo, CEO of The Ambassador Group, talks about the hospitality, hospitality insurance has provided his agency over the years.
It's always a delicate dance helping a client see the value in an insurance product.
It's even harder if that product is protecting something someone thinks will never happen.
Not to mention, most people buy insurance and hope they never use it.
That's why claims activity is an easy way to validate the real world application of different coverages.
Dillon Behr, Executive Lines Producer at RPS, talks about the rising claims Management Liability coverage is seeing and why businesses should pay more attention to it.
Sometimes you just need to find the right piece of technology to mine your book better.
When you do, you create more brain space to monitor the profitability of the business you're already selling.
Then all of a sudden, different paths start to appear that lead to better places to stick your foot in the door.
When it gets there you'll have more time and information to figure out the best way to move forward.
Alex Dopazo, Agency Principal at Dopazo and Associates, talks about how they knew it was time to look for something different.
It all comes down to personal responsibility and doing the job you said you'd do.
That might be an oversimplification, but it's a philosophy that's hard to come by in the world of underwriting and appetite volatility.
It's easy to come in hot on new business and start excluding coverage when it's needed most.
It's an entirely different thing to hang in there with a business or industry when claims start getting real.
That's exactly what Prime Insurance CEO Rick Lindsey thinks is missing from insurance and why he's dedicated his career to do just that.
It all starts with asking yourself "who's not at the table right now?"
Because in a perfect world, each seat should represent a person your agency wants to serve.
If not, don't worry, now you just need to figure out how to go and find them.
It might seem overwhelming at first, but it only takes the right mindset to successfully get started.
Whitnee Dillard, Big I Director of Diversity & Inclusions, talks about how you can make sure everyone's there in your agency.
Because it's really difficult to predict what people are going to do.
This means every business is susceptible to fraud, regardless of how much an owner trusts their employees.
It's also really hard to know all the pains, struggles and motivations that might compel someone to start stealing.
At the end of the day, it could be as simple as someone wanting to get "paid" what they're worth.
Mike Henning, RPS Broker Placement Specialist, breaks down all the ways money can be wrongfully taken from a company.
The truth is, around 80 percent of all fraud businesses face starts from inside the company.
That's an uncomfortable feeling they shouldn’t have to deal with every day.
Not to mention the increasing deception business owners face from outside threats.
The truth is, regardless of where it starts, it's unlikely they'll see any of it coming until it's too late.
Hugh Sprowson, Senior Underwriter at Argenta, talks about the role you can help play to handle that broken trust.
If you're serious about finding a niche for your agency, it's a good idea to have a strong program behind it.
That way everyone involved in the process spends every day obsessing over one type of insurance.
Creating that type of experience almost goes beyond just being an "expert" and into the uncharted territory of awesomeness.
The best part about that whole niche/program combination is it has the ability to bring you closers to the things you care about more.
Chris Leisz, RPS President of Programs, talks about all the ways you can customize a more specialized insurance experience.
It certainly would be nice if that path was littered with improved information and data.
That way it would have the potential to finally come to life and enhance the performance of everyone who has it.
Now all of a sudden you can start to see a reality that clearly improves the traditional insurance transaction.
At the very least, you're left with business insights that dramatically outpace what you've previously operated with.
David Nelson, Senior Vice President at Nationwide, talks about all the investments they're making to help lead the way.
Who wouldn't want to sell insurance at the highest level possible?
But that reality is rarely presented to young professionals entering the workforce.
That statement is even more true for people who fall outside of the traditional industry background.
Their awareness of insurance rarely goes beyond the local main street agency.
Ngozi Nnaji, Principle at AKO Brokerage Services and Managing Partner of AKO Insurance Consulting, talks about all the bridges she's building to create more inclusion.
There will certainly be winners and losers along the way, it's just a matter of how long the status quo will remain.
One thing seems pretty clear, agencies that continue to invest in technology and customer experience will do most of the winning.
There is a good chance the future won’t be able to make room for agents who struggle to adapt and reinvent themselves as needed.
The biggest wild card will likely come from the independent agencies, see InsurTechs, that are unrecognizable by the traditional standard.
Chris Cline, Westfield's National Agency Distribution Leader, talks about all the adaption and reinvention he's seen recently on the front lines.
Because it's an easy way to get creative and win new business.
When you present an account with one bottom line number it helps make a lot of decisions easier.
Now they can easily see alternative ways they can protect their business.
It also an easy way for you to stand out from the competition.
Bob Lombard, RPS Area President, talks about how you can leverage total risk on your next public entity account.
What if your client's financial safety was only one call away?
More often than not, that's the easiest way to stop a cyber attack before it starts.
The problem is the lack of awareness and acceptable paranoia that comes with taking that extra step.
But creating a workplace environment that encourages that level of caution can make a big difference.
Steve Robinson, RPS National Cyber Practice Leader, talks about ways you can help your clients keep their company's sensitive information safe.
Did you know your clients are twice as likely to have a flood damage their property than a fire?
If you did, there's a good chance you would be quoting a flood policy every chance you got.
The problem, up until now, has been the amount of time and effort it took to actually get it done.
Thankfully, that's a thing of the past and now you only need three extra questions to provide better coverage.
Tom King, Hiscox Property Underwriter, talks about that process and how you can take advantage of it.
It's easy to focus on the things you need to reach your goals.
But what if putting the needs of everyone else first got the job done instead?
That's how significance can lead your agency to develop a brand people are attracted to.
Like being an agency that calls every single client, just to see how they're doing.
That's one of the ways Peter van Aartrijk, CEO of Aartrijk, thinks you can improve the level of significance your agency creates.
One thing is for sure, you give your clients a fighting chance to get an underwriter's full attention.
Not only that, but you make it easy for them to quickly decided if your client is worth their time.
The positive impact continues to ripple out from there allowing you to provide a prompt response about their coverage.
Now everyone involved looks like a hero.
But really every story starts with finding the right business to talk about in the first place.
Christa Nadler, RPS Area Executive Vice President, walks through some of the key ways you can do that for your next property risk.
There's actually a good chance that you do.
Everything from electronic signatures to online quoting has been around for a while now.
It's the rate of adoption that's been a mixed bag across the industry.
Now that you're left with very few alternatives, efficient discoveries are being made at an alarming rate.
Steve Anderson, Author of The Bezos Letters and President of The Anderson Network, talks about the new methods agencies have found during this time of need.
No matter what, it takes time to get there.
However, the sooner you apply more intention to that process, the better.
Because there are a lot of benefits that come with being honest about the opportunity in front of you.
Not only will you know the proper amount of time and attention to give it, but so will everyone else working on that account.
Those people, especially underwriters, will appreciate that unexpected context most agents neglect to provide.
RPS Executive Vice President James Rozzi, talks about how he created his ideal opportunity mixture in the property and construction space.
It all starts much sooner than you think and with more value than expected.
That's what can happen when you relentlessly advocate and do everything you can to make your clients a better risk.
All you have to do is provide them with a process that empowers better decision making.
That happens by giving them more information about their total risk than anyone ever has.
Ryan Shinkle, Executive Vice President at Insgroup, breaks down everything they do to change that relationship and win new business.
It's easy to have faith in an insurance company when times are good.
However, it's in the times of crisis when that faith truly gets tested.
Actually, faith should have very little to do with your opinion, because math and complex statistical analysis are real things.
It's also important to know how deep the financial rating rabbit hole goes.
Stefan Holzberger, Chief Rating Officer, and Andrea Keenan, Senior Managing Director of Strategy & Communications at A.M. Best help you get to the bottom of what they know about your insurance companies.
Renewals are easy when can deliver a rate decrease.
Who doesn't want to pay less for what they already have?
The true test comes when you need to tell your client they're going to pay more for less.
That's not an easy conversation to have and one you might not have experienced until now.
RPS Vice President of Market Relations, Russell Duffey talks about the things you can do and say to stand out during these hard times.
It's not an easy thing to think about, let alone discuss the possibility of actually happening.
That's why it's critical your clients have both the protection and expert help they need when responding to a crisis.
Being unprepared for that day, if it does find its way to their doorstep, will leave them scrambling to help everyone get through it.
Doing and saying the right things, at the right time, makes a huge difference to the outcome everyone will experience.
Hart Brown, Senior Vice President of R3 Continuum, talks about the best ways to have the right resources available for the people who will need them.
A lot has been happening with trucks on and off the road for the last several months.
The good news is, it seems like everyone is starting to get back to work.
Before they do, you'll want to talk with your clients to make sure they're carrying the proper coverage for the trip.
The last thing you want is for their policy to hit a pothole while they fight to keep their business on the road.
RPS' new National Transportation Practice Leader, Mark Gallagher, helps you understand what your clients need to know and where everything is heading.
In some way, that’s what every insurance policy was designed to do.
It's the size and severity of the crisis that was always in question.
Now, more than ever, we realize that word can take on many enhanced levels of meaning.
But are business owners properly prepared (and protected) to deal with them effectively?
That's just one of the questions Comber McHugh, RPS National Sales Broker, answers about dealing with those unimaginable events.
The truth is, anyone can present a solution.
The true value comes in your ability to tell someone what can happen before it does.
That's one of the main reason insurance exists in the first place.
However, it's a skill often lost in the race trying to tell a client what they want to hear.
Things get more interesting if you focus on a process that allows them to hear what they need instead.
Dr. Billy Williams, the founder of Inspire a Nation, breaks down everything you need to create a process that trains your people to do it.
It's fairly well known that the more hands you have in the cookie jar, the fewer cookies there are to go around.
That assumption is also one that has been made about the commercial insurance buying processes.
Of course, allowing an extra hand in that jar will take some food off your table, even if it's just a few crumbs.
However, according to Brady Kelley, Executive Director of WSIA, offering a cookie to a wholesale broker might not take any extra treats from your jar.
There's always a moment of excitement when you decided to start selling a new line of business.
Of course, that excitement is quickly followed by a level of concern surrounding your knowledge of the product and your ability to find clients.
That's a fairly normal process to go through, however, what if this time you didn't have to?
On this episode, RPS Area President Adrienne Woodhull breaks down the most important things to know about Lawyers Professional Liability coverage.
The amount of attention you give your most important clients right now could make or break your renewal chances.
It might sound like a simple task, but things become much harder when the way you conduct business becomes a moving target.
New technology has been shoved onto the industry and it has demanded we reinvent our traditional client interactions.
That has the potential to change the client experience forever.
Ken Crerar, President & CEO of the Council of Insurance Agents and Brokers, shares his thoughts on which direction you should be heading now.
The way we protect clients moving forward will be different than before.
That might seem like an obvious statement, but it's one we have only begun to see the realities take hold.
New coverages will be considered at an unexperienced rate, and liability will (and has) adopted a whole new meaning.
That's not even considering companies around the world permanently changing some aspect of their business.
In this episode RPS' President Joel Cavaness takes us back to where it all began and talks about where everything is heading.
It’s exciting times as the country slowly starts to get back to work, especially building and fixing things again.
As construction work continues to pick back up, there are a lot of uncertainties about how these new job sites will be impacted by our new reality.
There’s also a ton of questions about how insurance carriers will respond and what “proper coverage” will look like moving forward.
National Environmental Practice Leader Sarah Wirtz breaks down everything you need to know about making sure your clients are covered coming out of quarantine.
It’s no secret the insurance industry has been slow to change the way it does things.
It’s hard to motivate change when it’s thrived for so long and through so many circumstances.
Now, the industry is being tested like it never has before. The biggest question is will there finally be a response to the challenge?
RPS’s Chief Digital Office Ryan Collier talks all about the future of digital insurance and what agents can do to be a part of it.
It has been feast or famine for the transportation industry during these extended times of isolation.
On one hand, the need to deliver goods to every corner of the world has never been higher.
However, at the same time, people aren’t going anywhere. So what does that mean for all your transportation clients?
Jimmy Proffitt, RPS Vice President of National Transportation, let’s you know what you should be doing today to prepare your clients moving forward.
There a good chance you might have gained a new perspective on your agency over the last few months.
Now that you've had no choice to take some time apart from it, at least physically anyway, you might have finally found the space to reflect on your daily mission and purpose.
The question you're possibly asking yourself the loudest is, "are you doing the right work?"
You know, the work that genuinely pushes your agency forward, instead of the easy work that keeps you busy.
Sitkins Vice President Brent Kelly talks about all the most important and effective changes agencies have made to adjust to a more distant workplace.
As a result of social distancing and the overall strain on the medical community, telemedicine has become more important than ever.
But, the big question is, what does that mean for your clients Medical Professional Liability coverage?
James McNitt, RPS’ National Healthcare Practice leader, breaks down what we know today and what you should be preparing your clients for in the future.