Dr. Bertley is a scientist, scholar, and evangelist for innovative thinking. As the President and CEO of COSI, he is shepherding the leading science center to its next iteration in a legacy of success.

02:20 For those listeners who are not familiar with COSI, please tell us a bit about you.

05:00 What is the COSI Guest Experience? How much emphasis is put on the guest experience?

08:00 How has COSI been impacted over the last 20 months?

12:20 Tell me more about COSI Connects?

13:42 What’s next for COSI? How did that come to fruition?


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