Laura talks about:

• How do you define success?
• Does success = happiness?
• Her thoughts on “fake it till you make it”?

*The person who influenced Laura the most in the past year:*

Kara Goldin, Founder and CEO - Hint Inc.

*Her note to all CX professionals:*

“Find your why, and relate it to the customer's why.”

*Transcript:https://press1fornick.com/laura-gassner-otting***

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