Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices. It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more! During this interview we cover: 00:00 Intro 01:02 - Lon’s Background, Past Positions & From VirtualPBX Customer to COO 02:53 - Pros & Cons of Using VoIP Over Conventional Communication Methods 06:07 - Can VoIP be Adapted to Every Development & Tech Circumstances? 07:34 - VoIP for SaaS Teams 09:24 - Security, Call Encryption & VoIP Security 10:57 - The Right Balance for Businesses to Mix Voice, Video & Messages 12:25 - Competing With The Big Names In the Industry 14:19 - What to Look for When searching for a VoIP provider 16:23 - WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals - all in one place 18:20 - Growth Strategies That Have Worked for VirtualPBX 21:33 - Failed Growth Experiences 22:58 - Advice Spencer Would Give His 25 Years Old Self 23:50 - Know When to Kill a Product 25:05 - Biggest Challenges Lon is Facing Right Now with VirtualPBX? 25:54 - Instrumental Resources for Lon Success 28:06 - What does Success Mean to Lon Today 29:27 - Get in Touch With Lon
Mentions: https://www.virtualpbx.com/ (VirtualPBX) https://www.notion.so/ (Notion) https://www.intercom.com/ (Intercom) https://slack.com/ (Slack) https://tweetdeck.twitter.com/ (Tweetdeck)
People: https://en.wikipedia.org/wiki/Elon_Musk (Elon Musk) https://dhh.dk/ (David Heinemeier Hansson)
Get In Touch With Lon: https://www.linkedin.com/in/lonbaker/ (Lon’s Linkedin) lon.baker@virtualpbx.com
Tag us & follow: https://www.facebook.com/SaaSDistrictPodcast/ (Facebook) https://www.facebook.com/SaaSDistrictPodcast/ https://www.linkedin.com/company/horizen-capital (LinkedIn) https://www.linkedin.com/company/horizen-capital https://www.instagram.com/saasdistrict/ (Instagram) https://www.instagram.com/saasdistrict/ (https://www.instagram.com/saasdistrict/)
More about Akeel: Twitter - https://twitter.com/AkeelJabber (https://twitter.com/AkeelJabber) LinkedIn - https://linkedin.com/in/akeel-jabbar (https://linkedin.com/in/akeel-jabbar) More Podcast Sessions - https://horizencapital.com/saas-podcast (https://horizencapital.com/saas-podcast)