Hello and Welcome to the Retail Innovation Week podcast, the essential weekly inspiration for every changemaker working in retail and along the customer experience journey.
This week we're sharing ideas around 3 key themes : blitz-scaling the front door, aspirational solutions, and resale rising.
In the first section of the podcast we look at how Delivery Wars Enter Next Generation of Tech-Fueled Fulfillment.
While freight shipping rates and cargo delays abroad are driving inflation and causing supply chain friction, the same-day and ultra-fast delivery wars closer to home are heating up. Venture-backed and tech-fueled platforms and offerings are turning to blitzscaling, developing and deploying new technologies and services rapidly and at scale in the hope that their network-effects business will become the dominant player, and with the market secured, pivot to profitability.
In the next section of the podcast we look at how brands and retailers are Connecting With Customers And Their Aspirations.
A deepening suite of tools, platforms, and programmatic solutions from businesses both big and small are allowing modern consumers to overcome the barriers behind positive behavioral change. These solutions use built-in incentives and personalized positive reinforcement to increase individual motivation and accountability, as well as offer community support, skill-sharing, and collective feedback.
In the final section of the podcast we look how Resale Rises As Fast Fashion Falls.
This past year will be known as the year when consumers demolished the fourth wall between secondhand apparel and new inventory. It’s projected that used apparel sales will reach a $77 billion high in the next five years, driven less by true “thrifting” and more by higher price points and online resellers partnering with luxury brands, adding to the cache of both.
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