The Training Led Growth Podcast: Recent Episodes
Raven360
Each Tuesday, Joe Moriarty, CEO at Raven360, meets with experts in training, L&D, Sales, SaaS companies and more to discuss the latest news in corporate training.
Learning is more than just skill development. It's about growing your company by training your team AND your clients to optimize your profits! That's what we call the Training-Led Growth.
Tom Morrill, the founder of The Sales Growth Zone, talks with Joe about the shift from in-person to remote relationship building and training. Together, they go over new ways training and education leaders can keep a human and personal connection with their teams.
They also go over the next steps we all need to implement this Q4 to plan for 2021.
Learn more about how training can, and will, grow your business at www.raven360.com
Monica Green, Sr. Director (Epicore University, L&D) at Epicore Software, closes up to 95% of her deals thanks to education!
Joe Moriarty (CEO, Raven360) met with her for the second time on the Training-Led Growth Podcast to learn more from her growth this past year. They go over the value of incorporating education into Product Development and reducing churn by including training into the products and services being sold.
Donna Weber, President of Springboard Solutions, gives you concrete ways to prove the positive impact of training on profits. In this episode, Donna and Joe discuss how customer training fits in the bigger picture and highlight the growth many companies have been seeing thanks to proper training.
About Donna
Customer onboarding expert Donna Weber is a recognized Customer Success thought leader and strategist. Donna is an author, speaker, and consultant who gets to the heart of the matter. She is passionate about making your customers successful, so you are successful.
Her clients range from start-ups to well-established enterprise companies. Colleagues know Donna as a leader who makes a difference.
Zvi Guterman, CEO of CloudShare, talks about the future of e-learning. In today's climate, software companies and cloud-based services are the targets of many cyberattacks. Meanwhile, companies are requiring less and less from their new hires, and AI is taking over tasks that can now be automated. What is in store of e-learning in the next couple of years? Joe and Zvi got together and are helping you plan and see the bigger picture.
Our CEO Joe was at the CEdMA conference where he met with Danielle Campbell (Adobe), Debbie Smith (Braze), and Dirk Braune (BMC).
They talked about how training grows a company, and how to prove to the rest of the team how educating your customers has a direct impact on profits. This talk is recorded live at the CEdMA conference.
Danielle Campbell: leader of the Americas Digital Learning Services team for Adobe Experience Cloud
Debbie Smith Braze: Customer Education Program Manager at Braze Platform
Dirk Braune: Area Vice President at BMC (Education Strategy, Development & Delivery)
Debbie Braze, Customer Education Program Manager at Braze Platform, shares excellent insight into how L&D and Training Officers can grow their impact on the team. It is vital for Customer Education Organizations to show how impactful their efforts are on business, growth, and revenue.
David Grant, CMO at Nasuni, met brings his years of experience in sales and training to the table. After successfully launching several start ups over the years, Grant share tips and tricks about how to keep sales training exciting and fun even when working remotely.
Sarah Sedgman, CEO of LearnExperts, shares her years of expertise in this episode of the Training-Led Growth. As an entrepreneur and expert in training, she is now facing a challenge many are going through: adapting to a world where remote training and teamwork is the only option. She talks with our CEO Joe about how e-learning is growing but also adapting to the needs of the market and the budgets with a DIY approach.
With several years of experience in sales under his belt, Greg Armor brings a unique insight into the importance of training in growing your sales team and your profits. Joe met with him in this episode and uncovered nuggets of Training-Led Growth we could all apply into out businesses.
Christopher Engman, the CRO/CMO for Proof Analytics, and the author of "Megadeals". He talks with Joe about the connection between sales and marketing, the importance of communication, and how to drive growth.
Currently the Vice President, Global Field Enablement & Customer Education Services at Juniper Networks, Sanjiv Varma dives deep into the importance of certification and early training implementation. For Juniper Networks, Training-Led Growth starts as early as college level.
Back by popular demand: Dirk Braune from BMC Software takes us deeper into learning in a remote environment. With COVID forcing a new paradigm on the industry, Dirk talks about content creation and the shift from in-person to online training and the importance of Data in measuring success.
With over 20 years of experience in learning and education, Danielle shares hand-picked stories from Red Hat, CEdMA, Adobe and much more. In this episode we talk about the value of certification and customer training as well as the new ways to compile and deliver learning. Danielle also gives us insight into how Adobe is shifting from in-class to virtual instructor-led training.
Tom is the Chief Learning Officer at UiPath. With over 20 years of experience under his belt, he talks with Joe about the future of E-learning, the direct profits from proper customer training, and the importance of robotics/digital assistants in the (near) future.
Patrick is the VP & GM of Hyperconverged Infrastructure at Hewlett Packard Enterprise. In this episode he spoke with Joe about Training led Growth for HPE Prospects and Customers, the changing world of IT over the past 20 years, and moving from licensed Enterprise sales to recurring revenue models.
Marnie Breton is the Founder and CEO at Xcelerate Performance where she champions sales strategy, sales leadership, and sales team development!
COL Conley works for the Office of the Director of Defense Research and Engineering for Advanced Capabilities where he serves as Mission Prototype Director.
In this episode Joe and COL Conley speak about the value of both individual and team training. Joe gets some insights into how the U.S. Army is able to train large organizations of people to execute complicated and agile tasks, while also developing individual leaders of character.
Joe and Jordan discussed the importance of dynamic digital communication when it comes to customer support and customer success interactions.
Glia enables financial services firms to interact with their customers on a deeper, more human level in order to provide the best service possible.
Chris Herd is the founder and CEO at Firstbase where he champions the high impact value of remote work for businesses.
Firstbase helps companies set up their remote work force by providing not only a system for on-boarding employees, but also the right materials and tools that employee will need to work from home.
Joe sits down with Chief Learning Officer at SureSkills, Andy Vidler!
Andy explains his unique take on learning experiences and the shift from in person learning to distance learning. Specifically Andy speaks to the increasing value of contextualized and blended learning that allows workers to learn in the flow of work vs. the 5 day hiatus for an in-person training seminar of old.
Joe and Guillaume spoke about the absolute value of relationships and authentic interaction.
Now more than ever it's important to interact with prospects and users in the most human way possible. It's about getting rid of the dry impersonal interactions. Guillaume has built both Lemlist and Lempod with the mission of making sales, training, and digital communication in general a bit more fun and a bit more interactive.
Dirk Braune, Area Vice President, Education Strategy, Development and Delivery at BMC Software and Joe Moriarty, CEO at Raven360 discuss the significant learning changes (and challenges) that occurred over the last 20 years: content creation, coronavirus, on-demand learning, contextual learning, and learning in the stream of work. They also drilled deeper into the learning trends and shifts from instructor-led training to contextual on-demand training. Don't miss out on this conversation if you are a Learning or Customer Success leader!
Schedule a call to discuss contextual on-demand training and its effects on linear training.
In this video, Joe sits with Richard Banfield, VP Design Transformation at Invision, to discuss the power of designing for humans in order to create a delightful customer experience. What's the link with Training-Led Growth? It's all about creating product fans and experts at scale!
Schedule a call to know more about Training-Led Growth
Ashley Welch, Co-Founder of Somersault Innovation, explains the importance of staying customer-centric in the whole sales process and remembering that the customer and what the customer cares about, is the name of the game. Not what you want to sell.
Tune- in to learn how their 3 months measurable sales training program that provides skills on Discovery, Insights, Acceleration which helped to create a 5MM opportunity.
Schedule a call to discuss how you can take your sales training program to the next level.
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training and adoption. Monica explained how Epicor uses customer training as a strategy to drive customer success.
Epicor provides flexible, industry-specific software, in both Software-as-a-Service (SaaS) and On-Premises deployment models, designed to fit the precise needs of manufacturing, distribution, retail, and service industry customers.
Like many software companies, Epicor has encountered growing pains of keeping up with training of product enhancements due to various industry changes and customer demands to stay ahead of the competition.
As more features are added and a product’s functionality increases, so does the importance of customer training to learn how to use all of these features.
To address this problem, Epicor has invested into their customer training and education program which includes live training, video training and guided learning, leading to increased adoption, higher revenue, and lower churn.
You can read more about the Epicor training program on our blog