The Desai DESPATCH: Recent Episodes
Falguni Desai
A show that homes in on business and management conundra. Falguni Desai, Business Growth Coach, tells stories and give advice on the best way to deal with business in choppy waters.
One the biggest challenge all my clients have had before they started working with me was time management.
In this podcast I explain how they have changed their habits to work less in their business but still be profitable.
We know that once we start a business and get busy working in it, we can lose sight of how it is impacting our personal life.
In this podcast I explain how I have helped my clients achieve a balance between their personal and business life.
The COVID-19 pandemic has made us all re-think our goals. The original goals we set for this year are no longer valid.
In this podcast I explain how my clients have set short term goals to move forward to achieve their long term goals.
A client testimonial from Susan King, owner of Earthspa, Belgravia, London. Susan ran this salon business which had a turnover of £500,000 and employed six therapists.
There was a drop in profits and in this podcast I explain how we worked together to turn things around and ensured a successful sale of the business.
The COVID-19 pandemic has highlighted, more than ever, that looking after employees in a kind and caring way should be the number one priority for leaders.
In this podcast I explain how my clients are doing this.
As business owners, we set targets to grow our business. This may be monthly sales, number of leads per week, number of orders dispatched per day or annual profit.
Here I explain how a client exceeded their six figure sum sales target over the past two months.
We know that to monitor progress, we should track our actions. However, we don’t always do that regularly.
This results in disjointed information and we can’t see the true picture of our efforts.
Here I explain how I help my clients keep track of their continued progress.
The usual way of growing a business is in the organic way, which is sustainable. There is an alternative, the inorganic way, which can also be sustainable.
In this podcast, I explain how this is explored with a client.
We all feel safe when we are working within what we know, even if we know it is not the right thing to do or it could be improved.
Here I share how I helped a client to address a management issue and move out of their comfort zone.
As businesses slowly come out of lockdown, planning how it is implemented is crucial for the safety of their employees.
In this podcast I discuss how some clients are looking to do this.
The last two months of lockdown have affected businesses differently. But most businesses have had more time to work “on” their businesses as sales have dropped.
In this podcast I talk about what what some clients have done.
After two months in lockdown, it is easy for certain habits and disciplines to falter as the current situation takes its toll.
I relate how some clients’ time management needed to be “re-set” and how they successfully resumed the habit.
We are all in control of what we do and how we do it. However, there are times when we can slip into a “blame and excuses mode”.
In this episode I explain what happened in one client’s case and how they got back on track.
Since the lockdown, the mental and physical wellbeing of employees has been highlighted often. It is not easy working alone especially for those employees who have never done it before.
I explain what one client has put in place to address this.
A strong and engaged team is a happy and productive team. And as clichéd as it sounds, “Your team IS your biggest asset”. A lot of business owners are finding how important it is to have an engaged team, especially since remote working has had to be in place for the past few weeks.
One of my clients has been working with me to build a winning team and this podcast explains how we have done it.
Every business has two or three numbers that “drive” the business(KPIs).
In order to monitor these numbers consistently, it is important build a dashboard which will ensure that any changes in the numbers are not missed. In addition, sharing the KPIs with your employees is key to maintain transparency.
I tell the recent story of how a client has implemented doing both of these.
I have previously talked about the 90 Day Plan being broken down into 30 day chunks.
After 5 weeks in lockdown, one of my clients has done a re-alignment of the 30 day plan so that any changes could be addressed.
I explain in this episode what has changed since the last plan.
There are some professional services firms who are very busy.
But many are not as busy and this episode shares what one of my clients is doing to include all employees in some non-chargeable work, where possible, with a positive impact.
As we are now five weeks into the lockdown, the productivity of employees should be measurable. In order to do this, the tasks to be completed need to be communicated with clarity with a purposeful outcome. This can then be tracked through a reporting mechanism.
This episode explains how one of my clients is implementing this.
In the current crisis, it is important to focus in short periods at a time so that if any adjustments or changes are needed, they can happen quickly.
I share what one of my clients had to do recently.
With Falguni Desai & Jez Kay
Get the most from your people
During the crisis, the roles and responsibilities of your employees will change. How can you ensure that you get the best out of them? This episode looks at some of things that can be done.
With Falguni Desai & Jez Kay
The marketing message has to be relevant to the current situation. It has to resonate with your marketplace, so when this period is over, you remain visible.
In this episode I share how I have helped my clients to do this.
With Falguni Desai & Jez Kay
Communication and Cashflow
The two key areas in a business during this period are communication and liquidity.
I share how my clients are managing their cashflow and communicating with their key stakeholders.d
With Falguni Desai & Jez Kay
We believe that the lockdown will last three months, perhaps longer.
It is very important to plan for this period so that business owners are focussed on key areas. In this podcast I share what my clients are doing.
In Episode 4 Falguni Desai talks about recent examples of how she's encouraged employers to keep their employees in the loop at all times.
In this the 3rd episode of The Desai DESPATCH Falguni Desai talks about how important it is to put your best clients first, now more than ever.
Falguni Desai explains to Jez Kay how one of her retail clients is managing their warehouse team during this uncertain period. And why this is relevant to shopfloor management in this Brave New World.
As employees get used to working from for the next few weeks/months, a daily “huddle” at the start of the day sets them up. Listen to this Vlog to hear how one of my professional services client has implemented this.