The Better Business Podcast: Recent Episodes
Chris Pezzimenti / Mark Eggleston
Experienced business coaches, Chris Pezzimenti & Mark Eggleston provide key insights for owners and leaders of small-medium sized businesses.
Chris and Mark explore a phenomenon sweeping across offices the world over - 'Quiet Quitting'. We explore what is it? What causes it and how owner-operated businesses can overcome it.
Chris and Mark explore a phenomenon sweeping across offices the world over - 'Quiet Quitting'. We explore what is it? What causes it and how owner-operated businesses can overcome it.
Chris and Mark are back for 2022 with their respective 'Top 5 questions every coach should be asking'. We discover that there's more to coaching than most people think and that giving unsolicited tips to people holding shotguns isn't the smartest thing to do. There's a few stories, plenty of fruity language and some top-shelf coaching tips.
Covid-19 mixed with myopic government policy has meant that the hospitality industry has been smashed for 18 months now. Restaurateur, Paul Dimattina joins us to discuss some of the challenges he's faced as well as some of the key focal points for all business owners when they face a prolonged crisis: focus on your team and community, build relationships, give first, create a fun environment, be clear on your vision and culture, act now as it's too late once you're in it.
Chris and Mark open 2021 by revisiting the topic of Ego in Leadership. We discuss what it is, how it impacts your team and what leaders can do to mitigate the limiting parts of their ego. We discuss ways to boost self awareness in order to create a high performing team.
Chris and Mark are joined by marketing expert, Michelle Gamble of Marketing Angels. Michelle provides some very useful tips on intra and post-Covid marketing initiatives that owner-operated businesses can implement. We discuss a great case study on re-positioning, how easy it is to get Chris to buy something he had no intention of buying, how to gauge customer satisfaction and why a back-to-basics approach is a good place to start.
Chris & Mark welcome director of Boss Private Clients, Sam Marzano to the podcast to go through the 3 'mistakes' common to owner-operated businesses. Sam takes us through his perspective on these as well as some searching questions all business owners should be speaking to their accountants about in order to solve them. There's the usual food porn discussion as well, an area where Sam acquits himself nicely.
Chris & Mark welcome Ros Tasker back to discuss our predominant modes of taking in, processing and sending out information. We look at the positives and negatives of each style and discuss the flow of good communication and the need to respect the preferences of others as much as oour own. We also cover why golf is tremendously difficult, shooting slightly less so, but kicking goals from the boundary is actually quite easy!
Chris and Mark welcome a great friend: the brilliantly beautiful, wondrously calm and expert 'soft skills' coach, Ros Tasker to the podcast. It's a Fear vs Love debate where Ros explains the key to unlocking our fears as leaders. We discuss the power of an abundant mindset, how we can incorporate more LOVE into our leadership style and the power of meditation. We critique the Mona Lisa, a couple of books and even the one-line zinger comedy stylings of the Dalai Lama!
Chris & Mark welcome Mark Kennedy from Kantar Consulting to the podcast. We discuss what current global research is saying in relation to how businesses can respond in a crisis and how to truly connect to your customer base with a human touch. We cover 'management vs leadership', why cynical opportunism wasn't a good look for McDonald's, how most owner-operated businesses want to come across as a corporate and vice versa, and the challenge that most SME leaders have in finding the time to implement anything new or innovative. Plus more!
Chris and Mark rant a little bit as some Covid19-induced frustration has kicked in. Most importantly, they distill some of the key political and societal issues of the past 6 weeks into their key take-aways for owner-operated businesses.
You got yourself ready to lead. You've managed the expectations of your team. Now it's time to face the next few months head on. Chris and Mark explore the idea of setting a very short vision for your business and how to keep on top of the implementation plan.
In the first of the 'Better Business Podcast goes Viral' episodes, Chris and Mark look at how to be useful to your team as a leader during a crisis such as Covid 19. This is the first of 3 short episodes aimed at helping business owners and leaders through this crisis.
In Episode 2 of the The BBP Goes Viral, Chris and Mark look at a couple of the key ingredients in managing the energy of your team in order to prepare for action.
Chris and Mark look at the limitations and pitfalls of goal-setting and challenge listeners to alter their thinking in order to turn the achievement of goals into a habitual way of doing things.
Chris and Mark have a chat about the pitfalls of adopting the latest management trend of being 'radically candid' when offering feedback to others. What traits do leaders need to have before their feedback will be effective? Mark even coins a new phrase that could catch on! The Harvard Business Review Article we raise: https://hbr.org/2019/03/the-feedback-fallacy
Chris and Mark go further into the sales process and look at the art of running a successful meeting that opens the door to new relationships and more revenue into your business.
Chris & Mark look at some simple things you can do to improve your conversion ratio when you have a valuable sales opportunity. In this episode we primarily look at services businesses and the importance of understanding the flow of how revenue ends up in your hands instead of your competitors.
Chris and Mark discuss the topic of Organisational Culture and look at some practical tips to get you going in defining yours.
Chris and Mark discuss the main take-aways from the insightful chat with Michael Ahie in Episode 8: Coffee, cannoli and some other mildly interesting stuff.
Mark interviews our Kiwi friend, Michael Ahie, who has one of the most energising catchphrases of any in-demand leader we know: "I dont do busy". Michael discusses the ways in which he, as a truly busy person, has the state of not being busy down to a fine art.
Today we met with long-time colleague and friend, Andrew Mackenzie, for a brief chat on the world of business coaching - where does it fit, how has it changed, what has he experienced; plus some light-hearted banter amongst the three of us.
Chris & Mark share a range of everyday experiences where our expectations are either met, exceeded or missed; and discuss what is the true impact of these states for staff, customers and colleagues.
We discuss the overriding emotional states that business owners go through as their business develops over time. We set the expectation for your emotional roller coaster ride and look at what to do when it all seems too hard.
When business owners need to shift their role into something else, there can be many fears, pitfalls and false starts. Chris and Mark discuss some ways to minimise these.
Chris and Mark discuss the topic of 'Positioning' and the impact on your business model. We look at examples where businesses have got it right & wrong.
Chris and Mark discuss the place for coaching in the workplace and uncover the differences between coaching and other common professional services in training, consulting, mentoring and facilitating.
Chris and Mark discuss the role that 'ego' plays in business (both negative and postitive) and what are some of the pitfalls to avoid.