Point of Sale: Recent Episodes
FreightWaves
Welcome to Point of Sale, the show where we break down great retailers, the supply chains that move them, and the data they use to make decisions.
For her final episode, Grace reviews some of her favorite clips and topics discussed on the show over the past years. You can now watch her host The Stockout with FreightWaves expert Mike Baudendistel on Mondays at 2pm EST. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace breaks down recent earnings from Home Depot, giving you a glimpse of their FreightTech strategy. She also invites Kodif’s co-founder Mike Zayonc to discuss how generative AI is changing the game for e-commerce customer support. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace reviews recent retail headlines and investigates the fall in valuations and VC deals of ultra-fast delivery services like Getir and Gorillas. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace reviews the impact of student loan forgiveness on the retail sector. She also interviews Neil McEvoy from C3 Solutions on the company’s recent ISO certification and its continued work to secure yard and dock data. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace updates you on recent retail news and why experts are saying Walmart’s retail tech is worth your personal investment. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace explains how and why brands are entering the metaverse. She is also joined by supply chain manager and TikTok star Cait Gillespie to discuss her work and new substack reviewing supply chain news. Follow the Point of Sale Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
Grace describes the supply chain issues of 2021 and the Hollywood film that led to the worldwide shortage of Barbie pink. She also invites Jim Waters, Vice President of Marketing for Frayt, to discuss the company’s recent last-mile delivery survey. Follow the Point of Sale Podcast Other FreightWaves Shows
Grace explains the history behind retail ice and also examines NVIDIA’s recent boom as more and more supply chains become focused on AI capabilities. Follow the Point of Sale Podcast Other FreightWaves Shows
Grace Sharkey updates us on the drama behind the Kroger/Albertsons merger. She also welcomes Keelvar CEO Alan Holland to discuss artificial intelligence trends in sourcing.
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Grace invites Greg Braun, chief revenue officer of C3 Solutions, to discuss the recent developments within the retail industry including inventory issues, different consumer spending trends and innovation in e-commerce supply chains. Braun offers up new solutions for retailers to overcome their challenges in 2023.
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Grace chats with Julian Van Erlach, senior vice president of global supply chain, fulfillment and logistics for subscription box company FabFitFun on two recent patents the company received. She also discusses Van Erlach's personal IP endeavors from the past three decades.
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Grace chats with FreightWaves experts Thomas Wasson and Mary O’Connell to discuss changing consumer trends. They also play a game of “Guess that Inflated Price”.
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Grace shares her thoughts on a recent retail study from the National Retail Federation on crime and cargo theft. She also welcomes Soumya Srinagesh Tulloss, Chief Customer Officer of Shopify Fulfillment Network to discuss the company’s focus on building a strong network of technology and last-mile solutions for its retail customers.
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Grace chats with Satish Swaroop, chief technology officer at CEBS Worldwide, and Vjeran Ortynski, vice president of business development at CargoX about the duo's recent work moving ocean carriers to eBOLs and how it will impact shippers across the globe.
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Grace shares her experience at Manifest 2023 including topics like robotics automation, network asset-sharing solutions and big ESG talks. She also talks with Krenar Komoni, founder of Tive, about its tracking solutions.
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Grace interviews supply chain leadership at supply chain tech conference Manifest in Las Vegas. She chats with Mark Manduca, chief investment officer at GXO, about current warehousing and automation trends.
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Grace explains the helium shortage behind Party City’s recent filing of Chapter 11 bankruptcy. She also invites Modern Shipper’s Jack Daleo to the show to chat about his time at the National Retail Federations' big retail showcase.
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Grace explains the impact of the Chinese New Year not just on China, but on your supply chain as well. She shares 9 tips for preventing any inventor issues during one of the most celebrated holidays on Earth.
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Grace invites Check Call host Mary O’Connell to break down the biggest retail articles to hit FreightWaves in 2022.
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Grace breaks down the hottest toys of the season and welcomes Akshay Dodeja, CEO of Terminal49, to discuss 2022 ocean shipping trends and what to expect in 2023.
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Grace invites senior vice president of LTL for Freight Plus and founder and chief creative at Understand LTL Curtis Garrett to teach us all a lesson on LTL carrier practices. She also gets his take on technology advancements in the space and what to expect from the LTL market in 2023.
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Grace reviews her time at the Women in Trucking conference. She also welcomes back chief growth officer of Sifted, Caleb Nelson to talk about what to do after learning about your sky-rocketing GRI increases.
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Grace showcases retail tech trends that will power global retailers, big and small, in 2023. She also invites Loadsmart’s senior vice president of operations Jim Nicholson to discuss how his team has helped leverage data and various modes of transportation to support their retail clients in 2022.
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Grace breaks down retail statistics for the spooky holiday season. She also invites Mark Waverek, e-commerce platform BoxC’s new director of business development, to discuss his military career, which had him in charge of overseas mail operations for troops, and how that career will shape the work he is doing at BoxC.
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Grace breaks down the Lipstick Index, used to predict economic recessions. She also invites Shappi’s founder and CEO to discuss the company’s latest raise and how they are using U.S. travelers to bring better pricing to consumers in Latin America.
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Grace updates the community on recent retail news including Walmarts entrance into the metaverse and Costco’s forever promise. She also welcomes Sifted’s chief growth officer Caleb Nelson to discuss general rate increase and what shippers can do to monitor them effectively.
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Grace breaks down the FreightTech behind fast fashion giant SHEIN’s explosive growth. She also reviews Nvidia and Lowe’s new partnership for digital twin technology.
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Grace celebrates National Truck Driver Appreciation Week and also exposes the current and future gaps of labor from technology providers, to automation integrators to those working the floor at your favorite retailers. She also invites Elise Crevier, president of yard management and dock scheduling software provider C3 Solutions, to speak on the importance of building a culture that builds loyal employees who, in turn, build incredible supply chain technology.
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Grace breaks down the technology investments and partnerships behind 7-Elevens growth. She also invites Chad Schofield, co founder and chief digital officer of BoxC to explain how retailers can manage their international growth by leveraging technology.
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Grace welcomes Mark Manduca, chief investment officer of GXO Logistics, to talk about the company’s recent earnings, its first anniversary and the technological services it provides for its e-commerce and retail customers.
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Grace breaks down back to school shopping trends and invites David Lynch, vice president of growth at WARP, to break down the problems with middle mile delivery networks and how WARP looks to optimize the growing logistics segment.
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In this episode, Grace breaks down recent retail headlines and what the news means for the future of retail technology. She also invites the co-founder of ShipBob to discuss the state of the retail industry from an SMB perspective.
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In a new segment, “Who’s powering who?”, Grace breaks down DoorDash’s strategic partnerships that have led to the company to grab 60% of market share. FreightWaves’ journalist, Jack Daleo, joins Grace to discuss his new show, “The Drop Zone”.
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Grace discusses consumers' new daily habit — e-commerce purchases. She also invites the founder and CEO of e-commerce fulfillment platform Logiwa to talk about how the company leverages its large integration network to help e-commerce businesses scale with a positive customer experience.
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Grace discusses the past, present and future of retail patents. She explores some of the most impactful patents in retail and the companies’ leading today’s patent race.
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Grace breaks down the history of pride and the buying power behind the LGBTQIA+ community. Later in the show, FreightWaves’ journalist Jack Daleo breaks down what is happening in the crazy world of the instant delivery space.
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Grace describes the major problems in the warehousing space —vacancy rates, lack of labor and the average age of space. Dan Waters, the vice president of sales for Made4Net, joins her to discuss how technology can help fill these road bumps in order for merchants to keep up with demand and scale their operations.
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Grace breaks down major visibility players and their growth and product strategies over the past year. She also invites the co-founder and CEO of Paxafe, Ilya Preston, to discuss his risk management platform, a product of visibility investment.
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Grace breaks down the rise of mass-marketing toy campaigns, influenced by the fandom of Star Wars. She also invites Star Wars fans and entrepreneurs Mike Rude and Aly Hancock of S+V Technologies to discuss their concept of “stock-in-motion”.
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Grace explores FreightTech demos taking place at the Future of Supply Chain event in Arkansas. She also invites Kai Timmermann, the chief operating officer of Prompt, to discuss global shipping worries and how his company is preparing its customers for normalized rates in 2024.
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Grace introduces a new inventory option —stock in motion. She also hosts executives from cannabis distributor HERBL and software provider Blue Yonder to discuss how the two have partnered to scale the cannabis distributor’s operations.
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Grace talks with Point Pickup Technologies’ founder and CEO Tom Fiorita about the challenges of building out a middle mile and last-mile delivery network and how companies can incentivize its gig workers to build a sustainable delivery solution.
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Logistics providers aren’t the only ones going through a FreightTech revolution. Government systems are under fire as well.
In this episode, Grace breaks down Egypt’s national agenda to achieve sustainable development, how it affects retail and chats with the chief business development officer of CargoX, a blockchain document transfer solution that Egypt depends on to maintain a sustainable customs process.
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Grace discusses FreightWaves new app and chat room for POS listeners. She fangirls over one of her favorite athletes, Serena Williams, becoming a FreightTech investor and welcomes Modern Shipper reporter Jack Daleo on the show to discuss retail technology.
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Grace explains the historical value department stores had on women’s liberation and female employment. She also speaks with Marc Gorlin, founder and CEO of Roadie, a last-mile delivery service that leverages a crowdsourcing model.
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Grace dives into recent news from the Postal Service and discusses the overwhelming need for humans and robots in warehousing operations. She welcomes Loaded and Rolling host, Thomas Wasson to discuss retail logistics from the carrier’s perspective.
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Grace gives the audience a teaser into what they might see during FreightWaves’ Global Supply Chain Summit and what firesides chats retailers cannot miss. Her guest, CEO David Marchand, discusses how Traxens uses its container trackers to solve real-life problems for its shippers through data analytics and what its recent acquisition of Next4 means for the company.
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Happy Lunar New Year! To honor the year of the Tiger, Grace discusses Tiger Global’s recent investment in RenoRun and other investment news. She also welcomes Flowspace’s new chief revenue officer Esther Kestenbaum Prozan and discusses her past work and plans for her new role with the e-commerce fulfillment company.
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Grace updates us on autonomous delivery company Gatik and its outlook for 2022. She also discusses the problems with AI and robotics deployment with SVT Robotics’ co-founder and CEO A.K. Schultz, who discusses the importance of multi-robot orchestration and its growing market.
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On this episode, Grace looks into Bed Bath and Beyond's recent earnings miss and invites Greg Braun, CRO of C3 Solutions to discuss ways that retailers are trying to eliminate dwell time at warehouses and simple solutions to better manage your docks.
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Grace reviews interesting retailer trends from last year and what she hopes to see in 2022. She also welcomes FreightWaves’ 3PL expert Mary O'Connell to discuss ways brokers can service retailers and best practices to avoid issues with their shipments.
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Grace Sharkey discusses the past week’s retail events, from JC Penney partnering with DoorDash to a new, last mile FreightTech company she recently interviewed. She also welcomes Shabsie Levy, founder and CEO of Shifl to discuss his meeting with the White House and the port advice he gave our nation’s leaders.
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On this episode, Grace is joined by ArcBest’s vice president of customer experience and marketing Lori Brooks to discuss how the company has built a “customer obsessed” culture to help retailers become agile in 2021. She shares best practices and examples of how her team has helped customers keep up with unprecedented demand during this year’s supply chain crisis.
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Grace dives into recent retail headlines before introducing a new robotics software company called SVT Robotics. She will explain how SVT aims to become the “USB of robotics” by explaining the impact of inventing the USB, how it made computing technology more deployable and how SVT sees the robotics industry lacking in the tools needed for mass robot deployment in warehouses today.
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Over the past year, retailers have become incredibly creative in addressing their supply chain issues. Unfortunately, a better procurement process, new capacity providers and automation can only go so far as many of these retailers are seeing unprecedented growth pushing their supply chain operations to its limits.
In order to get a step closer to their distribution operations, many large retailers have taken steps this year to take full control of their supply chain. Some have bought their logistics providers, like American Eagle Outfitters, while others have bought their manufacturers, like Hershey Co., giving them a chance to build a more agile supply chain that happens to generate revenue as well.
Home Depot has recently taken these steps by chartering its own container ships but also taking over shipping responsibilities from its vendors. In this episode, co-founder and co-CEO of digital freight brokerage Loadsmart joins us to talk about how Home Depot is pulling off this and how his company has worked to create tools for them to handle its new endeavor.
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Sr. Retail Analyst Andrew Cox is joined by respected e-commerce expert Brittain Ladd to discuss the rapid changes occurring in the grocery supply chain. From online ordering, to micro fulfillment, same-day and same-hour rapid delivery, there’s structural shifts playing out. Join us to learn about robotics, gig economy couriers, various MFC models, and the future of grocery retail.
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Sr. Retail Analyst Andrew Cox is excited to bring STORD Co-founder and CEO Sean Henry along for his FreightWavesTV debut. Sean and his team are growing like garden weeds helping bring brands, warehouses, and logistics operations together and to the cloud. STORD recently charted #42 on the Inc. 5000 Fastest Growing Companies list, and #2 in the logistics segment.
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Sr. Retail Analyst Andrew Cox is joined by John Esborn, Head of Global Expansion Strategy for eCommerce Ocean Supply Chain at Wayfair to discuss what makes Wayfair’s supply chain differentiated. Wayfair has rapidly grown into a household name and is expecting to do more than $12 billion in sales this year. John explains how the supply chain was originally set up, and how the company’s focus on suppliers has created a valuable marketplace for home goods.
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Andrew is joined by Deema Adada, Founder and CEO at warehouse orchestration software provider GetSett. Deema joins to discuss what the average warehouse in the US looks like, it’s challenges, and the low-hanging fruit for improvement. Deema explains why the dock door is the most critical juncture in the entire supply chain.
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Andrew Cox is joined by Jason Turner, VP, Talent and Growth Initiatives at Arcbest for his FreightWavesTV debut to discuss recruiting and retaining supply chain talent. With more than 9 million open jobs and promising prospects for economic growth, recruiting is crucial to succeeding in a post-pandemic world. Jason and Andrew discuss how the freight industry can attract more tech talent, and how the best supply chain providers are blending technology talent with logistics expertise.
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Andrew is joined by Jason Murray, co-founder of e-commerce software startup Shipium. Jason spent nearly 20 years building Amazon’s fulfillment and logistics technology infrastructure and was integral in the launching of Amazon Prime. Jason has launched Shipium with another former Amazon alum to help other retailers fight back against Amazon.
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Andrew is once again joined by Danny Loe, Chief Yield Officer and President of Asset-Light Logistics at ArcBest. Danny joins Point of Sale to detail current market condition and give advice to retailers on how to secure reliable capacity.
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Retail has been in a constant state of evolution dating back to the days of bazars, but the coronavirus pandemic accelerated change in retail like never before. Moving product closer to consumers, speeding up delivery times, and dealing with exponential online sales growth while testing out new fulfillment methods can all cause huge strain. With Andrew to discuss how shippers are adapting from a technological perspective is Michael Newcity, Chief Innovation Officer at ArcBest. Newcity explains the importance of having supply chain knowledgeable technologists, how we can make technology more accessible, and the biggest themes he's seeing across retail supply chains.
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For EP14, Andrew is joined by Matt Newberg, Founder of foodtech media startup, HNGRY, to discuss the biggest trends in rapid food delivery, micro-fulfillment, ghost kitchens and foodtech.
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When customer obsession comes up, it's easy to jump to Amazon, Chic-fil-a, and other consumer companies. But our industry is one where the best-in-class also exemplify obessionary features. For EP13, Andrew Cox is once again joined by ArcBest Chief Customer Officer Dennis Anderson to detail the customer obsession strategy he has headed at ArcBest.
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For episode 12, Andrew is joined by Marc Wulfraat, Founder and President of MWPVL International, a global supply chain consultancy. Marc has compiled the most robust dataset on Amazon Logistics locations and has a keen understanding of Amazon's supply chain strategy. Marc details what the 2020 growth spurt entailed, what it means for Amazon's future, and how long before the network is opened up to other retailers.
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Andrew Cox is joined by two very special guests from Flexport.org and premier beauty brand TATCHA to discuss building sustainable supply chains. Through Flexport.org, TATCHA offsets 100% of its shipping emissions. The three discuss how its done, what the benefits are and how we can create more of these partnerships.
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Danny Loe is a multidecade vet of the logistics industry and currently resides as the Chief Yield Officer and President, Asset-light logistics at ArcBest. As such, Danny oversees ArcBest's managed transportation division and has incredible insight into the mode, it's benefits, and it's challenges. Danny also details the difficulties with nationwide product launches.
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Daniel Hackett is a partner at Hackett Associates, a maritime consulting and advisory firm that publishes the Port Report in tandem with the National Retail Federation each month. Daniel joins Point of Sale to discuss the fallout of the Suez Canal will look like from the US, how port congestion is progressing on the west coast, and why it's so difficult to diversify supply chains outside of China.
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The retail landscape was upended by COVID-19 and the subsequent lockdowns, but Simeon Siegal believes there are many silver linings. When the pandemic hit, Siegel says retailers were faced with an environment of zero revenue and optional costs. This gave massive companies the ability to do something only startups are typically capable of: pivoting.
Andrew and Simeon discuss a wide range of topics including port congestion and inventory levels, new fulfillment methods, consumer retraining, and how pirates don't like to hunt for treasure.
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Andrew is joined by Dennis Anderson, Chief Customer Officer at ArcBest to discuss how LTL carriers are rolling out new services and pivoting to take advantage of e-commerce acceleration. Dennis details how flexibility and agility in LTL networks make them perfectly positioned to benefit from an array of trends emerging from changing consumer behaviors like BOPIS/Curbside, comfortability purchasing large items online, and direct-to-consumer models. Dennis thoughtfully lays out the effects of dispersing endpoints and how LTL is uniquely positioned to move the smaller, more frequent inventory replenishment runs.
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Augmented reality and virtual reality usage exploded during COVID as retailers quickly had to find ways for customers to test products. "Faces and Spaces" are early adopters of VR in retail, but they're just the beginning. Virtual reality has proven to be an invaluable tool for retailers to increase customer satisfaction, increase conversation, and dramatically reduce returns.
Dijam Panigrahi is the Co-founder and COO at cloud-based VR/AR infrastructure provider GridRaster. He brings 15+ years working in market development for technology companies, including time at Texas Instruments and Comviva.
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E-commerce penetration accelerated greatly due to the coronavirus and now retailers are having to balance these new consumer expectations with long-term profitability. There are a few major fulfillment methods being implemented across the retail sector, but which is the best? Who will win out in the long run? Rick Watson is the founder and CEO of RMW Commerce Consulting based in New York City where he consults retailers on e-commerce operations. Rick joins episode 5 of Point of Sale to detail the different fulfillment strategies, break down what goes into choosing a certain method, and how smaller retailers should approach the arm's race between Amazon, Walmart and Target.
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Rick Helfenbein is the former President of the American Apparel & Footwear Association and is currently a retail and trade consultant in New York and a contributing writer for Forbes.com. Rick has spent more than 25 years in the apparel industry and has unique set of perspectives due to his various roles including operating a mid-sized carrier, 15 years as the president of leading high-end global apparel manufacturing company, and his time battling on Capitol Hill. In this episode, Helfenbein gives a timeline of the Trump Administration's trade policies, gives his expectation for Biden Administration, and details the how difficult it will be for the apparel industry to migrate away from China.
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Wearable warehouse technologies have rapidly gained popularity as retailers look to leverage the newest available hardware and software to make their workforce more efficient and productive. Keith Phillips is the President and CEO of Voxware, a warehouse technology software provider that uses a myriad of hardware including augmented reality to ensure accuracy in warehouse operations. Keith details the advancements in warehouse wearables and how the technology is impacting warehouse operations. We want to take a moment to thank our sponsor ArcBest. ArcBest is more than logistics. Whatever you do, whatever you ship, ArcBest makes it easier for you to do business. ArcBest combines reliable capacity, innovative technology and trusted relationships to take the complexity out of your supply chain and keep your shipments moving. That’s what makes ArcBest more than logistics.
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Sucharita Kodali, Retail Analyst at Forrester Research, is an expert on e-commerce, omnichannel retail, consumer behavior, and trends in the online shopping space. In this episode, we discuss the rapid online penetration growth, omnichannel strategies, how to minimize returns and much more.
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Satish Jindel brings his 30 years of industry experience for a fiery conversation on parcel networks and reverse logistics. Jindel drops some dimes about the "Amazon Trojan Horse", details his belief that returns are not inevitable and that every return is a money losing operation.
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