Despite asking directly via the specified links and following all the requested process, why can't Presonus take 5mins out of the working day to get back to me. Due to time differences and my working day, I can't spend hours on the phone but would have thought someone would have been monitoring all other means of contact or is this comapny too small to cope? My band have spent a fortune getting the studio up and running and continually promote this product/service as the one to use - I'm; having doubts now. Poor show!